Purchasing a new car has never been so stressful! I went in to purchase a new car, was greeted by Rob, nice guy who seemed honest, but don't let that fool you. He handed me off to Ben since Rob had an "unexpected appointment".
Ben was nice, but I quickly found out that I wouldn't be taking a car home with me that day since they were all sold out of what I wanted. As I sat in the office, being kept there while they checked "one more thing" before leaving, the lease guy came in and did his "leasing 101" course, which was helpful in learning if a lease was for me or not. After probably 2 hours there, Rob came back and stood beside me smiling like a cheshire cat as Jeff continued his class, "Great news! A sale from yesterday fell through, we have a car! You can have it tomorrow." We had an agreed upon price. It fell within my budget and seemed to be the best situation I could hope for. They lead me to believe the car was on the lot and they just had to do some detailing or something.
Fast forward to the signing of the car... where the entire deal fell apart and I realized I had wasted 3 hours of my day. First, I handed them $1000 cash. I signed several papers, one for Zurich protection of the vehicle. I didn't want it, but the finance guy said I could not opt out of it. An additional $299 I did not count on, reading the coverage, it was a waste of money to me. But, I agreed reluctantly anyway. The very LAST page they had me sign was the contract. While looking over all of the details (which most people do NOT do), I noticed the price of the car was $1500 over what we had agreed upon. When I questioned them on it, only then did I find out that the car wasn't actually ON THE LOT, but it was at another dealership some 175 miles away, and they were charging me the $1500 to send one of their drivers down to GET the car and DRIVE IT BACK. I thought long and hard about it, but decided that because I was short a set of wheels and needed to get back to work, I had no other choice. I signed.
The following day, thinking the car would be there that day, I text the salesman and asked what the ETA of the car was. "Well, there was a snow storm and the car won't make it here today, maybe Wednesday or Thursday". Well that wasn't going to fly. I looked at the weather forecast and we were expecting snow for the next 10 days! So why couldn't they put the car on a trailer and haul it here via another highway that wouldn't be closed due to the weather? They offered NO loaner car, saying they were all out, yet 3 sat out in the lot (a friend who was with me went out and saw them, and asked if they were available to use while waiting for a car to be delivered).
This whole situation could have been avoided had the salesmen been honest and forthcoming about the availably of the car.
Brian, the sales manager, was probably the worst to deal with. As he sat behind his desk a few days later when I came in to see about canceling the contract, he decided to be a bully by talking louder and over me while I tried to either ask a question or explain why I was so upset. The following day, he overheard me talking to another salesman about something and heard me say I hated him (I hate bullies). He came over, gave me my money back and told me to "take your business elsewhere" and fairly loudly and sarcastically said "I'm sorry you don't have a ride home!" as he walked away. I feel sorry for other customers in there, and for any other sucker who comes in thinking they have a car on the lot that they can buy only to find out they too have been lied to.
Got my money back and went to Lithia Subaru of Reno, got GREAT SERVICE, A FANTASTIC PRICE ($1000 under factory invoice) AND took a car home THAT DAY AND WITHIN 1 1\2 HOURS!
SAVE YOURSELF TIME, MONEY AND FRUSTRATION, GO SEE PAUL BUSHNELL AT LITHIA SUBARU OF RENO!!! No high pressure sales there, and they don't try to sell you a car they don't have on the lot... if they don't have it, THEY ARE HONEST AND TELL YOU!!!
Maybe this whole fiasco was because it was the end of the year and they have a quota to make. IF so, then I feel sorry for the salesmen working there... the pressure to lie and deceive their customers and trick them into a deal must be an incredible pressure on their shoulders. Either way, take your business elsewhere.