My Review Of Michael Jordan Nissan:
My fiancé and I found ourselves in the market for a new vehicle, as one of ours was no longer functioning properly. After doing a lot of research online, looking at various types/brands of vehicles, we narrowed it down to either a Nissan Rogue or one other make/model. As we continued to do our research, we were coming across some decent prices on used Rogues and started to explore our options some more. One night, as I considered researching, I found myself on the Michael Jordan Nissan site looking at used vehicles. While there, I decided to take a look at the new (2013) models as well and I was pleasantly surprised to see some of the Rogues they had in stock were listed at prices that were within $5000 or so of the used models we had been considering elsewhere. I clicked on the "Get ePrice" link and received a phone call from Corinna the next morning. She quoted me a price (including incentives) that brought the price for the new vehicle within $2000 of the used vehicles we had been considering elsewhere. She emailed me the price she provided me verbally so that I had it in writing. After responding to her via email about possibly setting up a test drive, I received an email back from Tiffany Roberts and set up an appointment for a test drive with her for later in the week.
Upon our arrival to MJ Nissan, we were greeted by Raheem Wilson, who explained that Tiffany wasn't going to be able to meet with me (us), but that she specifically referred us to him for our visit. Raheem was nice, courteous, and extremely personable. After a little confusion regarding the specific vehicle we were going to be test driving, we were on our way, driving around to get a feel for the handling of the vehicle and chatting with Raheem along the way. The test drive was the last thing that we needed to do in order to determine if we wanted to purchase the vehicle, and it passed the test! He didn't try to up-sell us, he didn't pressure us into any actual purchase, he just let us make our own decisions. He brought us over to his desk, filled out the required paperwork to pass along to the finance department, and we waited... though not nearly as long as I imagined we would be.
It's at this point that Ken Massenburg came over and started asking some questions so that he could get the financing in order. He left for a couple of minutes to get things squared away, and then came back to get us and sat us down in his office to discuss what our options were. He was earnest, honest, and forthright with all the different options we had regarding payments/financing and any additional warranties/maintenance information. At this point, it was time to fill out all the final paperwork and get some signatures from us. Throughout this entire time with Ken, we discussed everything from our families, to our interests, to car related things. At no point did we feel like he was giving us a "hard sell" on any information he provided, and this made for a much more pleasant experience in getting things finished.
We drove off with our new Rogue that morning, and have yet to regret that decision. We have no qualms in referring anyone we know to Michael Jordan Nissan, as well as Raheem and Ken specifically.
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Michael Jordan NissanAdded:
4/9/2013 11:59:53 AM
Thank you for taking the time to share your recent experience at Michael Jordan Nissan, and congratulations on your new Nissan Rogue. We pride ourselves, as a premier Nissan dealership, in having friendly, professional and extremely knowledgeable staff; and it is wonderful to hear that each person you worked with provided you with outstanding customer service. Tiffany, Ken and Raheem are true assets to our team. Congratulations again and welcome to the Michael Jordan Nissan family. We look forward to serving you for many years to come.