Michael Jordan Nissan

Really bad service. Cares more about money than the customer Was told they would run a diagnostic and the diagnostic would not be charged if they fixed the problem. They fixed the problem basically for free and Was told they would run a diagnostic and the diagnostic would not be charged if they fixed the problem. They fixed the problem basically for free and still charged me for the diagnostic study. Additionally, they had my car all day and never gave me a call I had to call two times to check status. When I questioned the service manager about this, he didn't even have the decency to discuss this with me. More

Love Michael Jordan NIssan I have been a customer of Michael Jordan Nissan for over 25 years. I had a Nissan when I moved here, and got to know them their excellent service. I I have been a customer of Michael Jordan Nissan for over 25 years. I had a Nissan when I moved here, and got to know them their excellent service. I've bought cars from them also. I'd never go anywhere else. I have always received top-notch service, trustworthy advice, and great attention to my automotive needs. They give me every reason to keep my service up-to-date, which extends the life of my cars. I trust them to keep me on the road. Over the years I have received service from so many of the employees. They are all professional and knowledgeable. More

Excellent customer service This is our fourth (fifth/family ) car from Michael Jordan Nissan !! Each experience has been great ! This time, it was due to an accident (not my fa This is our fourth (fifth/family ) car from Michael Jordan Nissan !! Each experience has been great ! This time, it was due to an accident (not my fault). Being thrown into car buying is not easy, especially when unplanned and time constraints are warranted. I wanted what I had, a Rogue. Nick helped us decide on options/features we wanted and drove it off showroom floor for me to drive home in record time. Every step was routine for them and easy for us. Always a great experience ! Thanks Nick, great job !! More

Above and Beyond Expectations I purchased a relatively new "program car" from Michael Jordan Nissan two weeks ago, and drove away feeling quite happy. I stopped down the road a bit I purchased a relatively new "program car" from Michael Jordan Nissan two weeks ago, and drove away feeling quite happy. I stopped down the road a bit to take care of some quick shopping before proceeding home. When I came out to my car after shopping (less than 30 minutes from leaving the dealership), I found two large dents on the roof above the driver's door. I quickly returned to speak with the salesperson to confirm that they were not there when I purchased the car. I mentioned this incident in an email to the customer service dept. and asked about security camera footage that might help establish the condition. The representative offered to have the body shop look at the damage, and repair it at no charge. I picked up the car today from the body shop, and it looks like the beautiful car I left with two weeks ago. Thanks to everyone at MJ Nissan for putting the "shiny" back on my car purchase. More

Great sales experience Raheem Wilson was the best salesman, I just brought a Murano, he made sure I was comfortable with the vehicle and the experience at the dealership. I Raheem Wilson was the best salesman, I just brought a Murano, he made sure I was comfortable with the vehicle and the experience at the dealership. I will definitely recommend him and the dealership to my family and friends. More

Best Customer Service Raheem is the best car salesman ever! I will continue to buy cars from him and I plan on sending some of my family members there also. The customer se Raheem is the best car salesman ever! I will continue to buy cars from him and I plan on sending some of my family members there also. The customer service is top notch and his patience is incomparable! More

Excellent Arrived about 15 minutes before closing everyone was still willing to help me and stay over time just to please me and my brand-new car Arrived about 15 minutes before closing everyone was still willing to help me and stay over time just to please me and my brand-new car More

Left looking and feeling like a star What a magnificent experience here at Michael Jordan Nissan in Durham NC. It's so great to see how customers values matters. Ricky Alston welcomed me What a magnificent experience here at Michael Jordan Nissan in Durham NC. It's so great to see how customers values matters. Ricky Alston welcomed me and showed great humility towards my family's needs. I left looking like a star with a 2016 Nissan Rogue. I surely appreciate all of Ricky Alston's services. I recommend Michael Jordan Nissan to fit your needs. Usen Family More

Best experience ever from the internet to detailing!! If any of you have ever purchased a vehicle you know how stressful it can be. Not true at Michael Jordan Nissan From Tiffany Roberts' initial contact If any of you have ever purchased a vehicle you know how stressful it can be. Not true at Michael Jordan Nissan From Tiffany Roberts' initial contact in response to my online request who was patient with all my many questions, comments and concerns. Then there is Ricky Alston who greeted me the moment I walked in, I felt as though I was really dealing with a friend someone who wanted to make sure I got the vehicle I wanted and was comfortable with my purchase. Ricky didn't rush me through my purchase. I work 2 jobs so my free time is limited Team23 worked around my schedule even stayed late. Thanks guys!! Ricky explained every new feature during my drive test. My new 2016 Murano has all the comforts and features and being old school as they say. I forgot something he went over the day before and I had to call the next day. Ricky responded right away.I was determined to use my bank for financing Kevin in finance suggested I let him see what he could do and I am glad I did he saved me money by getting a much better rate saving me money. If you ever made any purchase and wondered later on if you made the right decision...you won't at MJ Nissan I am 60 years old so I've purchased several cars over the years and was never comfortable enough with an experience to be loyal to a particular dealership or brand I really didn't think I could, however, after my experience at MJ Nissan and Team 23 's excellent customer sevice....I am truly Team23 for life.. More