Reason for Visit: Service
I recommend this dealer: No
My Review of Middlekauff Honda:
I took my 2002 Passport in because the ignition key would not come out of the ignition and for paint peeling down the drivers side in 2 large areas sepparated by a few feet. After 2 hours the service department called and said that they had found the proble (the neutral/park swith was loose) and that they had done a courtesy inspection finding almost $600 worth of work changing fluids.
I went in to pick it up and found that I was being charged $95 for an hour of their mechanics labor and that the paint was "just a crappy paint job". I inquired as to why it took the mechanic an hour to find a loose switch and being that the vehicle has never been wrecked and repainted, how could it be a crappy paint job. The service man apparently became upset and asked if I had purchased an extended warranty. I told him yes, that I had the Honda Care plan. I was then told that it would not cover the factory paint but would cover the loose switch. Not 5 minutes later he was billing my card and when I asked about the Honda Care coverage covering it he just said "nope" with no explanation of any kind.
He then retrieved my vehicle. I was standing waiting as he pulled up. He simply got out, leaving the key in the ignition, and began to walk away. I said "Have a good day" and he neither turned to acknowlege nor respond at all.
This dealorship has very questionalbe billing practices in my opinion (bordering on gouging) and a total lack of customer service.
Share on Facebook
Was this review helpful to you? Yes | No