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Midway Nissan
Phoenix, AZ
1,028 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,028 reviews
August 04, 2021
That wasn’t the issue, Jorge didn’t want to do anything for the service, simply said I’m too busy, and asked me go away. Horrible customer service I won’t recommend this place to do business with them. ZER for the service, simply said I’m too busy, and asked me go away. Horrible customer service I won’t recommend this place to do business with them. ZERO stars More
by Josef
Employees Worked With
Jorge Anaya
July 07, 2021
Tried to buy a new vehicle from this dealership - moving from out of state - they had over $3200 in "dealer added" extras I never asked for on the vehicle. They refused to negotiate the extras, stated "ther from out of state - they had over $3200 in "dealer added" extras I never asked for on the vehicle. They refused to negotiate the extras, stated "there's a chip shortage, we don't have to negotiate and it isn't good for our business to remove the extras." Ok, well - in a car deal EVERYTHING EXTRA should be negotiable, and maybe you should care about your customer and not just your business. I understand new cars are selling at MSRP right now...but $3200 in dealer added extras? Come on! I contacted another Nissan dealership in the area and got the same vehicle for $500 less on the purchase price, and no added $3200 in extras. Midway's out the door price was nearly $4000.00 more than the dealership in Mesa. $35,300 at Midway vs $31,900 at EVN. Same car, Same options, Same zip code for taxes and registration. Midway treated me like I was stupid for questioning the extras, then proceeded to tell me they didn't have to sell the car to me because someone else would buy it with all of their extras added, and maybe it was better if we didn't try to do business together at all. They said that, verbatim, I have it on a text message. Emily Smith was the person I dealt with. Congrats, Emily - because of you I will never try to do business with Midway Nissan ever again, just like you wanted. More
by Jonathan1492
Employees Worked With
Emily Smith
March 29, 2021
So I bought a used 2013 Volvo from Midway Nissan in Nov 2020 my sales person was great but a slight rocky start to service issues. I'm updating my review after speaking with the GM and Midway Nissan hand 2020 my sales person was great but a slight rocky start to service issues. I'm updating my review after speaking with the GM and Midway Nissan handling the o2 sensor issue with my vehicle. Midway was not initially handling the service as their service person advised me to go through Volvo for the initial issue that took 3 months to diagnose. Midway has already started to take care of the issue with the vehicle and I could not be happier with how they are handling it. I'm not a fan of the extended warranty coverage and cost but the real issue which was the pre existing bad sensor issue has been addressed. Thank you again for reaching out and the handling of the situation. More
by scottc382
Employees Worked With
Patrick Fairley
March 18, 2021
If you go here do not work with anyone except Matthew Petrosky! He is bar none when it comes to purchasing a new vehicle. Incredibly knowledgeable, listens, fast, no hassle or haggle. Just simply amazi Petrosky! He is bar none when it comes to purchasing a new vehicle. Incredibly knowledgeable, listens, fast, no hassle or haggle. Just simply amazing. I’ve purchased my last two vehicles from him and won’t ever buy a vehicle from anyone else. More
by samanthaferch
Employees Worked With
Matthew Petrosky
March 01, 2021
A+ Experience the best sales experience ever. A+ Experience the best sales experience ever. A+ Experience the best sales experience ever. A+ Experience the best sales experience ever. Experience the best sales experience ever. A+ Experience the best sales experience ever. A+ Experience the best sales experience ever. More
by Gone fishing
Employees Worked With
Erica Nodine, James Corkell, Cheyenne Maley, Haley Beavers
January 10, 2021
AVOID THIS PLACE AT ALL COSTS!! They mess with the numbers on the paperwork after you make a verbal agreement & lie as well! The price of the van went up $4000.00 from the verbal agreement to the cont numbers on the paperwork after you make a verbal agreement & lie as well! The price of the van went up $4000.00 from the verbal agreement to the contract! I bought a van that had commercial lettering on it. Miguel told me (over the phone) that he would cut me a check for $150.00 if I removed it myself, I agreed. Emily (sweet girl) delivered the van the next day with the lettering still on it, but no check. When I asked where the check was, she said Miguel was going to mail it to me. Miguel lies, that was 7 weeks ago, no check! And he won't take or return my calls either! When Emily delivered it, they didn't send all the paperwork either, just the contract! I didn't get the Certified Used warranty, the CarFax report, it didn't even have a sticker on the windshield to say the oil had been changed! (I wonder if it was) Another thing, I also only got one key, I asked where the other one was, they said they only got one back. I called the previous owner (easy because his number was on the van when I got it) he said he turned in two. I haven't asked since, but I'm sure they are trying to sell me another one for a couple of hundred $$. I posted this on NextDoor & another person had the same go around with the key business & another key miraculously showed up when they pushed the issue! I wish it was possible to give them negative stars! DON'T DEAL WITH THESE CROOKS!! More
by Unhappy Canuck
Employees Worked With
Emily Smith 5 stars!, Miguel Favela
November 21, 2020
ELLA SIEMPRE AYUDA MUCHO A TODOS LOS LATINOS SIEMPRE ESTA ALADO DE SUS CLIENTES PARA BUSCAR LO MEJOR OPCION DE PAGO E INTERES ESTOY MUY CONTENTO CON SU ATENCION SIEMPRE QUE SEPA DE UN AMIGO QUE QUIERA ALADO DE SUS CLIENTES PARA BUSCAR LO MEJOR OPCION DE PAGO E INTERES ESTOY MUY CONTENTO CON SU ATENCION SIEMPRE QUE SEPA DE UN AMIGO QUE QUIERA COMPRAR AUTO LA RECOMENDARE More
by Klaudia Escalante
Employees Worked With
Claudia Escalante
October 25, 2020
Kyle Eason helped my son and I with the purchase of a vehicle for my son. Kyle was amazing in every aspect of the purchase!!!!!! From finding a vehicle and changing our mind on the car, 3 times, Kyle wa vehicle for my son. Kyle was amazing in every aspect of the purchase!!!!!! From finding a vehicle and changing our mind on the car, 3 times, Kyle was very helpful and attentive from the first minute we walked on the lot!!!! Will definitely recommend Kyle and Midway Nissan!!!!!!! More
by jonsbaseballmom
Employees Worked With
Kyle Eason was a,axing!!!!!, Karla Quinteros
October 22, 2020
These people are very dishonest. Give you a price then up the price by one third the cost. Don't trust them!!! Bate and switch with no integrity.Don't reward them for being dishonest up the price by one third the cost. Don't trust them!!! Bate and switch with no integrity.Don't reward them for being dishonest More
by makitch04
Employees Worked With
Kelli Ng
September 28, 2020
I recently purchased a CPO 2018 Altima SR from Midway Nissan about 2 weeks ago. Yesterday (9/27/20) the SRS light came on and remained on. In light of being a safety concern for my family, I took the c Nissan about 2 weeks ago. Yesterday (9/27/20) the SRS light came on and remained on. In light of being a safety concern for my family, I took the car in this morning (9/27/20) WITHOUT an appointment or any prior notification at all. As I pulled into the service drive, I located Kyle Hammontree, my service advisor and briefly explained the issue. Kyle was just finishing up with a customer and promptly located me waiting in the service "breezeway". He explained, in a professional manner, what was going to take place over the course of the day, and the means/methods that were going to be used in the repair. Not only that, but he arranged for a Lyft to get me to work.......All in a matter of minutes!! I was at my place of business in about 30 minutes from the time I pulled into the service "breezeway". Time tends to become a commodity for many of us as we get older. This was an impressive experience, and I felt it incumbent upon myself to write a quick review before getting to my daily tasks at work. Thank You Kyle H!! Much appreciated! Cordially, Tyler Schlink More
by Kahla 71'
Employees Worked With
Kyle Hammontree (SERVICE DEPT.)
