What turns an “I’m just looking” into a “where do I sign”? Informed answers, caring approach, and excellent customer service. My wife and I were just test driving a used car with no intention to buy. Like most people, we just did not have a lot of experience driving many types of cars, and was trying to get a feel of what worked for us. While we obviously did a lot of research in advance, nothing beats the actual driving experience. When we arrived at Midway Nissan, we were immediately greeted by a smiling Ferchel Ramos. She introduced us to Scott Sullivan who was able to answer all our questions and concerns about purchasing a car through Midway Nissan. All the while, Ferchel braved the heat of the Arizona sun to find the cars we were interested in seeing. The deal that was presented to us on the car we really liked just made sense for us to take it that minute. Thank you to both Scott and Ferchel for their kindness and hard work. I am happy to report that the service did not end with the sale. Both contacted me independently after our purchase to see how we were doing. I am very surprised to hear myself say this, but purchasing a car was a wonderful experience. Thanks to the people who were there to help us. Sincerely, Le Nguyen.
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