
Midway Nissan
Phoenix, AZ
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This place is full of frauds and crooks! Let me explain. I purchased a vehicle on August 1st. I traded in a vehicle and put down $8,500 to make sure I didn't have any negative equity on the new vehicle. Two I purchased a vehicle on August 1st. I traded in a vehicle and put down $8,500 to make sure I didn't have any negative equity on the new vehicle. Two weeks passed and my trade-in hadn't been paid off (usually your trade is paid off within 10 days), so I inquired what was going on. Never heard back from my sales person, Kristal, or the finance guy, Hector. Another week passes and still my trade hasn't been paid off and no one is responding to my emails or returning my calls. Long story short, they had a hard time getting the deal financed (I'm the signer on my mom's and two brother's vehicles). At this point I figured I would take back my trade and give them back their vehicle, which they would not accept. Instead, the finance director told me I was being irrational and unreasonable. Fast forward. It's almost mid September and still nothing. They finally push the loan through Nissan Finance. You would assume this is a good thing. However, they never informed me that the vehicle finally got finance. That by itself is not a big deal. Eventually loan documents will arrive at my house. Here's the problem. Nissan Finance goes off the original date of contract to determine due date. Because it wasn't financed until 6+ weeks after the contract (Aug 1st), I started off with my account past due. How in the world does this even happen? The vehicle has only been financed for two weeks and yet I'm in collections with Nissan Finance due to the August 1st contract date. Keep in mind, my trade-in vehicle still has not been paid off so I've been making the monthly payments on that as well. I contacted Nissan Finance to get this resolved. They stated that someone from the dealership has to call them and get it fixed. To make a longer story shorter, I contacted the dealership (spoke with a number of people) and no one has been willing to help. I have finally submitted a complaint with the Better Business Bureau. If this is what they're willing to do to a disabled veteran who faithfully served this country, I can't imagine what they're willing to do others. As mentioned, this place is full of frauds and crooks. More
We dealt with Kyle Eason and he was very pleasant and helpful. Overall, very good experience.The finance man Brandon was very nice also. They brought us a lot of water since it was so hot outside. helpful. Overall, very good experience.The finance man Brandon was very nice also. They brought us a lot of water since it was so hot outside. More
Agreed on a price and then went to financing and the price was $3500 MORE than what was agreed upon. I have emailed the sales team 5 times and Financing Department 3 times with one call back (and no vo price was $3500 MORE than what was agreed upon. I have emailed the sales team 5 times and Financing Department 3 times with one call back (and no voicemail). Vehicle was not detailed properly when I got it, but it took over 4 hours from when I walked in (with "deal" ready to go) until I left. I'm not sure how it takes so long with 2-3 people in Finance and already being pre-approved. Oh wait...it was changing the price by $3500! More
Finally got the long bed traded in and got us a gas saver . 2020 nissan sentra sr! Aloooooot nicer then the sentras I remember back in the day. I have to mention how amazing our experience was a midway niss . 2020 nissan sentra sr! Aloooooot nicer then the sentras I remember back in the day. I have to mention how amazing our experience was a midway nissan with Jacob, cause he made it every bit of the deal we needed and wanted . Even if nissan isn't your first choice you need to go see him if you need a car cause he's the best and so is his team! Thanks again guys ! More
I was very happy with the way the car was presented to us, however, we were only given one key and fob, the second key was missing the fob. Customer service was good, and staff was very friendly. us, however, we were only given one key and fob, the second key was missing the fob. Customer service was good, and staff was very friendly. More
Great people Emily was the point person. She was great & personable. Kyle Eason was great in getting our new car ready Since we were there for 8 hours. They stuck Emily was the point person. She was great & personable. Kyle Eason was great in getting our new car ready Since we were there for 8 hours. They stuck with us cranky old people at the end & put us in a new car as opposed to a used car. THANKS again to all. Great team. Pat & Roy Taylor More
What an amazing expierence I bought my first car from them and worked with Kyle Eason. He made sure everything was done for me and kept me informed on the process. what a great I bought my first car from them and worked with Kyle Eason. He made sure everything was done for me and kept me informed on the process. what a great experience and what a great guy! More
It was a great experience.from the time we walked in until we left. So professional and friendly. The atmosphere was very positive. Our sales guy Nestor went above and beyond for us. until we left. So professional and friendly. The atmosphere was very positive. Our sales guy Nestor went above and beyond for us. More