Mike Bass Ford - Service Center

LACK OF CUSTOMER SERVICE WE MADE AN APPOINTMENT FOR OUR VEHICLE TO BE DROPPED OFF BRIGHT AND EARLY ON FRIDAY AND THEY HAD NO KNOWLEDGE OF IT. THEY DIDN'T START WORKING ON IT U WE MADE AN APPOINTMENT FOR OUR VEHICLE TO BE DROPPED OFF BRIGHT AND EARLY ON FRIDAY AND THEY HAD NO KNOWLEDGE OF IT. THEY DIDN'T START WORKING ON IT UNTIL MONDAY. WE HAD TO CALL ON TUESDAY FOR A UPDATE. AT THAT TIME THEY STARTED SAYING THINGS WERE GOING TO COST US, ABOVE WHAT WE HAD AGREED TO AND WHEN WE HAD A SERVICE CONTRACT WITH FORD. I THINK THEY JUST HADN'T GOTTEN TO THAT YET AND NEEDED AN EXCUSE NOT TO DO IT.. SO I WOULD STAY CLEAR OF THIS DEALERSHIP. More

I always get wonderful service at Mike Bass Ford. Everyone is always friendly and service is fast. I have never had an issue there! And I’ve been a Mike Bass Ford customer for about 20 years Everyone is always friendly and service is fast. I have never had an issue there! And I’ve been a Mike Bass Ford customer for about 20 years More

Never received a call with the information I requested while my truck was being serviced. Hours later after 4 attempts to call the service dept with no answer I went and picked up my truck which was sitti while my truck was being serviced. Hours later after 4 attempts to call the service dept with no answer I went and picked up my truck which was sitting there done. Highly inconvenient when you’re trying to schedule a ride to the dealership. More

Regular oil change on the maintenance plan. Very fast, every one there were wearing masks and social distancing. Very professional and courteous employees at this location. every one there were wearing masks and social distancing. Very professional and courteous employees at this location. More

I was treated very nicely when I took my EcoSport in for a check on a noise I heard. Everyone there was professional and helpful. a check on a noise I heard. Everyone there was professional and helpful. More

Quick lane-Purchased 4 tires for my 2016 F150. Price matched so no reason to shop anywhere else. Alignment and tires out the door no issues! Josh is awesome. matched so no reason to shop anywhere else. Alignment and tires out the door no issues! Josh is awesome. More

2015 Izusu NPR-HD We purchased this truck from Ryder used truck sales and from the very start they had trouble clearing a code. They finally got it cleared, but the tru We purchased this truck from Ryder used truck sales and from the very start they had trouble clearing a code. They finally got it cleared, but the truck never seemed to run great. When the code came back and it went into safe mode, I decided to take it to Mike Bass and not let the Ryder guys mess with it anymore. That was a great decision and now the truck runs better than it ever has! They will be the service company for this vehicle from now on, and they're close. More

Super fast and friendly Came in to get a recall fixed. Everyone was friendly and I was out of there not to long after I sat down. Waiting area was nice even though I didn’t s Came in to get a recall fixed. Everyone was friendly and I was out of there not to long after I sat down. Waiting area was nice even though I didn’t spend much time there More

Break repair Very happy with the work performed. We came in with coupon but discovered it was for a different dealership but they excepted it anyways and gave us t Very happy with the work performed. We came in with coupon but discovered it was for a different dealership but they excepted it anyways and gave us the discount. Blake More

Quality of work Stooped in on 1/22/2020. Experienced a tire pressure indicator warning. while I was in the city of Westlake. So drove out to your location to have thi Stooped in on 1/22/2020. Experienced a tire pressure indicator warning. while I was in the city of Westlake. So drove out to your location to have this looked at and decided to the oil serviced as well. When the service was completed the manager told me nothing was wrong with the tire in question. The next morning I was leaving for work and noticed the tire was completely flat. Not the best way to start your day. I filled the tire with air drove up to my regular service shop and he was able to fix the tire without even taking it off the truck. Experience does matter . Maybe you should do some Tech Service reviewing. More