Mike Castrucci Chevrolet Sales, INC.

If you're going here, ask for Gary Lamb and Ryan Rege. They are top notch and it's clear why everyone loves to do business with them time and time again They are top notch and it's clear why everyone loves to do business with them time and time again More

My family and I have been buying cars here for over 20 years. But NEVER again. I brought my 2013 Chevy Cruze in for some mechanical work at the Castrucci service dept. While I was waiting for my repair years. But NEVER again. I brought my 2013 Chevy Cruze in for some mechanical work at the Castrucci service dept. While I was waiting for my repairs estimate, I got a text from their used vehicle dept asking me if I would be interested in selling the car instead of having it repaired. I replied that I was interested, and that I would come in to speak about an offer. When I arrived at the dealership I spoke with a salesman named Louis Buehner. He asked me a few questions about the vehicle and I told him that it obviously needs work, but that I would be interested in selling it in lieu of repairing it if they wanted to make me a fair offer. Louis made a few calls and told me that he could offer me $3000 to buy the car, possibly more in trade if I was interested in buying a car. I told him that I was interested in a hybrid, and looked at one they had on the lot. But I informed him that I wanted a plug-in hybrid, which they did not have any of. I told him that I was looking at a volt at another dealership, but that I would be willing to sell my Cruz to them for $3000 regardless. He told me that I would need to go home to get the title, and I asked him if it would be okay for me to return tomorrow or the next day if I was unable to do so tonight. He said that would not be a problem, and I confirmed the same with the service department. I came back with the title days later to complete the sale. When I arrived Louis was not available, so I was asked to speak with Mike Green, a supervisor in the used car dept. He asked which vehicle I was here about and I told him the 2013 Cruze in his service dept. He asked if I had bought a new car yet and I told him that I had, I bought a 2019 Volt from someone else because Castrucci didn’t have any plug in hybrids. After rifling through some papers and a call to his service department, Mr Green informed me that they couldn’t possibly give me $3000 for my car as they originally quoted me. He said that it needed too much work and had not been properly inspected by him before Louis made an offer to me. I replied that I was sorry to hear that there was a communication issue between him and his employee, but fundamentally that is their problem, not mine. I reiterated: an offer of $3000 was made for my vehicle, knowing that it needed repair work and that I was selling it in lieu of having the repairs done. I accepted that offer in good faith, and am now here to complete that transaction. He told me that simply would not be possible, and that he would have to “call around” to see what he could sell the vehicle for as salvage before he could make me an offer. He informed me he would call me back the next day. After not hearing from him, and not having my calls returned for several days, I made an appointment to see Sean Stevenson, the General Sales Manager at Castrucci. I explained to him what happened, and told him that I expected them to follow through on their offer. He said had had no intent of doing so, and that the most he could give me would be $500. I told him that I wouldn’t accept anything less than the original offer made to me. His initial offer of $500 eventually rose as high as $1500, but I told him that this was a matter of honesty in business. If his employees didn’t properly follow protocol when making the offer, then that is unfortunate. But the offer was made and accepted. He did not deny those facts. What he did explicitly say though, is that they wanted me to buy a car from them, and if I had done that, maybe they could have worked with me. I replied that it was outrageous that we was willing to admit out loud that the offer was never genuine in the first place, something he did not seem bothered by. I once again reiterated that an offer was made, and I would not accept anything less. He replied that that wasn’t going to happen, and I left. My warning to you is this: GET IT IN WRITING. I should have known better. More

Just bought another car from THE BEST SALES TEAM Gary Lamb and Ryan Rege. Minimal effort and maximum results as always. Rich Wilbur and Mike Green were an absolute delight as always it is such a blessing Lamb and Ryan Rege. Minimal effort and maximum results as always. Rich Wilbur and Mike Green were an absolute delight as always it is such a blessing to have a dealership who treats their customers like family. Gary and Ryan have always gone above and beyond to get me whatever I want, whenever and I would HIGHLY recommend anyone who is looking for a new or used vehicle to reach out to them 513-248-7172. More

Gary and Ryan have been awesome in helping me purchase my new car for the second time thanks so much new car for the second time thanks so much More

Ryan and Gary and Mike green made buying quick and easy. this was my second purchase this was my second purchase More

Worked with us on the price and got me into the car I wanted! Ty wanted! Ty More

Quick an easy to deal with. Ryan an Gary are very helpful an professional to deal with. Ryan an Gary are very helpful an professional to deal with. More

I'm starting to wonder if I should getting service where, I bought my truck. The mechanics are finding something different to fix each time I get an oil change. Last service I was told an oil line was leakin I bought my truck. The mechanics are finding something different to fix each time I get an oil change. Last service I was told an oil line was leaking. I didn't get it fixed nor is there a oil spot in my drive. Did it fix it's self ?This time something different costing even more. I think the dealer/mechanics are having group sales. That or I got a cheep peace of MEXICAN xxxx! More

Very helpful, kind, quick and courteous service! We would recommend them to anyone who’s looking for a used car. We would recommend them to anyone who’s looking for a used car. More