Mike Hale Acura

I purchased a low mileage 2006 Nissan Maxima from Mike Hale. Nissans are great cars. Shortly after I purchased, I found that the front right wheel bearing was bad and the front shocks were making excess Hale. Nissans are great cars. Shortly after I purchased, I found that the front right wheel bearing was bad and the front shocks were making excessive noise. I asked Tracy Johnson, my salesman, if they would at least have their service look at the car. He said they would not do that. I finally spoke with Rod, the sales manager and he relutantly, after a long phone call, agreed to have their servie department look at the car. They found the bearing was bad and the front struts were making excessive noise. This escallated to Mike Hale, the owner. We talked on the phone and he spoke to me condescendingly. He told me that is what happens with used cars and if it were perfect, he would have had to charge me $2k-$3k more for the car. This logic would lead to the conclusion that they knew of the problem before they sold the car to me. Before I purchased the car, Tracy Johnson assured me their mechanics had thoroughly inspected the car and found no problems with it. All Mike Hale would do was offer an employee discount on repairs. This would save me maybe $50-$75 on $1000 in work. Mike Hale would not stand behind one of his high end use cars. I spent almost $20,000 on this car and would not expect it to have such major problems. I would recommend that everyone stear clear of Mike Hale's Acura dealership in Salt Lake and his Chevy dealership in Park City. There are enough other great dealerships around. You should not have to visit one that deals so dishonestly. More

I LOVE this dealership! Everytime I come in for service, they call me by name, and always seem so happy to be helping me! All of the advisors, the cashiers, and their customer service rep, Donna! Oh they a they call me by name, and always seem so happy to be helping me! All of the advisors, the cashiers, and their customer service rep, Donna! Oh they are all so wonderful! I have purchased cars from "That Guy", and never was very satisfied. For the past 6 years, Mike Hale Acura has been my ONLY choice when it comes to buying a new or used car!! I highly recommend this dealership to any person looking for a fast and friendly sales or service experience!!!!! More