I brought my new Acura TL in for a faulty dvd navigation screen change, The car was there for a week. When I picked my car up it was filthy and there was a big gash on my rear bumper. I know they have a car wash service, but my car was 10 times dirtier than when I dropped it off. I went to complain about the gash and they accused me of doing it. Luckily there was another man there complaining about damage to the front of his Integra bumper. I looked at his car, and it had my paint on it. When they were moving the cars around they must have crashed my car into his. We both complained and made Mike Harvey repair both cars. I did not like the fact that they tried to blame me for something that was their fault.
Later in the year I decided to sell my car on consignment there. I left the car in their showroom, and later found out that somebody had switched all four of my rims and tires. The person who purchased my car complained about scratched wheels and bald tires. All of my rims were like new and all four tires were less than 3 months old. I only put less than 2000 miles on them. I know that somebody switched the parts on me, while it was under their care, because the wheel locks were still in the trunk. What if I had decided not to sell my car? I would be stuck with bald tires and scratched wheels.
On the plus side they have a good sales manager named Spencer who is very helpful. If you need a salesperson, I would ask for Eric.