Mike Maroone Chevrolet North

Brian in sales is great Purchased a Suburban from Brian (from Germany) and had a very good overall experience. Brian was knowledgeable, courteous, and most importantly not t Purchased a Suburban from Brian (from Germany) and had a very good overall experience. Brian was knowledgeable, courteous, and most importantly not too pushy. It was an overall a very good experience because Brian was accessible for questions (in person and by text and phone), had very good product knowledge, and did a great job of following through. Brian really made the experience great. I would highly recommend others work with him. More

Terrible service. DO NOT TAKE YOUR CAR TO SERVICE HERE. I came for a check engine light with random multiple misfires on my VW Tiguan, and they ripped me off and done u DO NOT TAKE YOUR CAR TO SERVICE HERE. I came for a check engine light with random multiple misfires on my VW Tiguan, and they ripped me off and done unnecessary work multiple times without solving the problem. I will not be coming back to a place that lies, cheats, and takes advantage of their customers. More

Excellent customer service and everybody is very friendly From the first moment I walked onto their lot I was impressed. I always hated buying cars because I felt salesman were always pushy, I didn't have tha From the first moment I walked onto their lot I was impressed. I always hated buying cars because I felt salesman were always pushy, I didn't have that experience at all, Johnnie was not like that and was very accommodating and knowledgeable. When I decided to purchase my new Volkswagen I had such a good experience with all departments and Aaron really worked hard to get us to the payments and price we would both agree on. I would definitely recommend Al Serra! More

Honest and friendly dealership Al Serra North was a highly recommended dealership. My girlfriend and her family have buying their cars there for years. From the time I walked in unt Al Serra North was a highly recommended dealership. My girlfriend and her family have buying their cars there for years. From the time I walked in until I left as the happy owner of a used Subaru in excellent condition, I received genuine customer service. I never felt pressured to buy anything less than what I wanted, nor over extend my budget. Roger is the most friendly and honest salesperson I've ever worked with. I feel like they had every intention of me being a happy customer. More

Fair Price, Honest , Upfront & Friendly Throughout After hours of research online with several dealers , I chose Al Serra North and met with Salesperson Stan Grubbs. I explained my specific situation After hours of research online with several dealers , I chose Al Serra North and met with Salesperson Stan Grubbs. I explained my specific situation, and what I was looking for, and he was able to work with me and get me the car I wanted. EVERYONE along the process was very friendly and never once made me feel rushed or pushed into a decision. Three days after my purchase , Stan called me to make sure I was still happy with my purchase and told me to call if I had any questions. I would highly recommend working with Stan. I know I will again, in the future, for my wife's new car. More

Internet price not honored I found a truck on their website that I wanted and price was perfect. I went in to the dealer and asked if they honored their website prices. I was I found a truck on their website that I wanted and price was perfect. I went in to the dealer and asked if they honored their website prices. I was told yes. I was like ok, I want this truck that was in the showroom for 38k, which was what's on their website. Then they came back san said it was a error. I looked on the sticker and it was 51k. Then they changed it online to 45k. They would not honor the price on the website that they manage. I have the screen shots of the webpage to prove it. It was Al Serra north BTW, More

Great sales experience! My sales experience with this dealership was excellent! Pat Bains was very friendly and made sure that I was leaving there a happy customer. I felt li My sales experience with this dealership was excellent! Pat Bains was very friendly and made sure that I was leaving there a happy customer. I felt like he really cared to get me a great deal and not just another sales notch in his book. I highly recommend this dealership for your VW needs and I highly recommend you find Pat Bains to be your sales man, great guy! More

Questionalble My wife and I were looking to buy a used truck. On a Sunday we found a truck advertised for sale on the internet at Al Sierra Chevrolet North. We went My wife and I were looking to buy a used truck. On a Sunday we found a truck advertised for sale on the internet at Al Sierra Chevrolet North. We went in Monday and was shown the truck and bought it, paid for in full, we did all the paperwork and was given a bill of sale. We were told that we could not take the truck home that day though so they could get it cleaned up and detailed because it was a mess, ok. I contacted our sales person on Tuesday to check the status of our truck and was told we still could not get it because it was traded in to Al Sierra Volkswagen and we bought it from Al Sierra Chevrolet and there was a paperwork snafu. So I contacted them again on Wednesday at which point I was told yet again that I could not get the truck, they were very sorry... I sent our sales person a text... "It is preposterous, I have never paid for something only to have the company deny me the right to take possession of it.". Soon after that text I got a call from a manager named Sean Parker who was rude, talked over me and basically bullied me with information I was not given. As it turns out they did not even have the title to the truck, the previous owners still had it, they were waiting for the title to be sent to them. So basically they sold me a truck they did not own yet. If they would have told me when I went to look at the truck that it was a new trade in and we would have to wait for the title I would have been fine. The sales person we were working with did his best with us, you could tell he knew as much as we did. Our sales person Doug Oursler was excellent, go to him if you go to this dealership, and the price was good on the truck. But the lack of information and the bully tactics of Sean Parker made this a negative experience. More

Awesome These guys are great! Had a few minor issues after I bought my truck but they fixed them without any hassle. Everyone was nice and I will definitely u These guys are great! Had a few minor issues after I bought my truck but they fixed them without any hassle. Everyone was nice and I will definitely use ghe in the future More

Best experience buy a new car Best experience buy our new car. Thank you Bill Verosko and Eric from VW fiancé for helping get a our new car. Your the best Best experience buy our new car. Thank you Bill Verosko and Eric from VW fiancé for helping get a our new car. Your the best More