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Mike Maroone Chevrolet North - Service Center

Colorado Springs, CO

3.7
86 Reviews

86 Reviews of Mike Maroone Chevrolet North - Service Center

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October 29, 2023

Overpriced $200 more for the repair than quoted the day before for a simple key fob replacement More

by Colorado Springs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
March 30, 2023

The north location is SO much better than the south location, it is suprising they are owned by the same company. This location is the only reason we still use Mike Maroone. More

by ShawnB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin (Service Advisor), Kasey Kershner
Apr 04, 2023 -

Mike Maroone Chevrolet North responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

January 15, 2023

Service was great. Michael in service did a good job for my corvette. Will return. More

by Sfc_snake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Jan 19, 2023 -

Mike Maroone Chevrolet North responded

Thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!

January 05, 2023

This is a continuation from my last posting. Well, I took my vehicle back for repairs on 12/10/22. I've had it less than a month with less than 200 miles, and it is under the dealerships 3 month More

by Eli
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Been dealing with sales manager on this matter
Jan 05, 2023 -

Eli responded

This is a continuation from my last posting. Well, I took my vehicle back for repairs on 12/10/22. I've had it less than a month with less than 200 miles, and it is under the dealerships 3 month, 3000 mile warranty, and they don't want to fix it. I received a call from an individual telling me that they want to do a swap. That's fine, but it has to be a vehicle that I want and I can use. Well I found even an older model vehicle, 2012 which is a lot older than the 2016 I have now. Which by the way I'm still paying for. Well now they want to charge me more and with bigger payments. I have been without a vehicle since 12/10/22. I was hoping that they would do the right thing without me having to tell them. Yes, someone actually asked me what I thought should happen. They sent me a new offer which I briefly explained already without details. I had to turn it down. I'm actually now speaking with an attorney about their contractual obligation that was signed when I bought the vehicle. We are going to wait and see what the dealership does next before moving forward. I really liked the vehicle I bought and would like to keep it, as long as they fix it. So far I am very unsatisfied with this well known big name dealership. They are not living up to their own standards. Funny thing is, when I've spoken to their other dealerships, they all said the same thing and were surprised that this place wasn't going to fix the car. I'm a retired army veteran with 32 years of service. Not that that should make any difference, but after reading reviews I should have known better. There were a lot of red flags. Let's wait and see what happens next. To be continued

December 25, 2022

Prompt and polite service every time. Michael the service writer at Colorado Springs North Dealership is the best!!! More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Dec 27, 2022 -

Mike Maroone Chevrolet North responded

Jennifer, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 13, 2022

The best worker ever is Chris Vecchiarelli. Better known as a used service icon. But known now as a full service new car service person. I love love love him... He will know me by the Audi Q5.. More

by tonyasnyder1881
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Vecchiarelli, Kasey Kershner
June 27, 2022

the service was great Michael Zamora has very good customer service. he got my vehicle taken care of with true professional. i would use this Dealership again. More

by myers.charles
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Michael Zamora
Jun 30, 2022 -

Mike Maroone Chevrolet North responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mike Maroone Chevrolet North Colorado Springs. We are always more than happy to assist you if anything else comes up. Take care!

February 15, 2022

Attentive with good customer service. We were in and out of the dealership. Would use again More

by Melissasprings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Kershner
Feb 17, 2022 -

Mike Maroone Chevrolet North responded

Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

November 04, 2021

Johnny Herrera in Service is wonderful. He always makes sure everything is done right and has always been honest with us. More

by Jayne_lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Herrera
Nov 08, 2021 -

Mike Maroone Chevrolet North responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 31, 2021

It took 4 days to diagnose, then 4 days to fix. I feel the communication was lacking. More

by c_froggie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kasey Kershner
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