I purchased a used 2009 Hyundai Sonata for my 71-year-old mother from Great Lakes Hyundai. I bought it off the Internet sitting at my computer in Philadelphia--sight unseen. It was such a great deal. My mother reports that the salesmen were kind, patient, and professional. When she got home the cigarette lighter was missing, so they drove about 20 miles to her home delivery it. Wow! That's service!
The car ran excellent for about two years until the transmission died. Since the Great Lakes Hyundai car purchases included a free "Warranty Forever" drive-train coverage, we tried to have the insurance company pay for the repairs. I was extremely irritated to find out the coverage was declined on a technicality: My mother was supposed to call an 800 number before each and every oil change required to maintain the coverage, but didn't. They also said the coverage on the transmission was invalidated because, on one occasion, she had forgotten to change the cabin air filter. Gee, what does that have to do with the transmission being broken? Hyundai Motor Company did pay for the parts of the repair (as a goodwill gesture) and I paid the $1200 for labor. I was pissed off.
The "Warranty Forever" program is bullshit. I assure you it is impossible to collect on the warranty because nearly everyone that owns a car will miss a cabin air filter change by a couple months or an oil change by maybe 1000 miles or some other technicality.
But, then a miracle happened. About 15 MONTHS after the car was repaired, I was contacted by Joey Huang, the owner of Great Lakes Hyundai. He had just learned about the failure of the warranty company to pay for the transmission repair and about my extreme displeasure with the warranty company and his dealership promoting such a lousy insurance company. He got in touch with me in Philadelphia and apologized for my parents' and troubles with the warranty and with the car. He said he would reevaluate the dealer's relationship with the warranty insurance company. He offered me $1200 out of his pocket to pay for my expenses 15 months earlier! He thoroughly convinced me that 100% customer satisfaction was his goal and he was willing to do just about anything to get it. On the phone, he was sincere, sympathetic, and determined to make things right - - with no strings attached.
In my 52 years, I have never heard of a car dealership so concerned with its reputation. All my future car purchases will be with this outfit for their excellent customer service, excellent prices, and for the integrity of its owner, Joey Huang. (You'll just have to buy your drivetrain insurance coverage from someone else.)