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Mike Shaw Chrysler Dodge Jeep Ram
Greeley, CO
384 Reviews
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Showing 384 reviews
October 28, 2015
vehicle recalls My Chrysler and Ram recalls are a total pain as we live 25 miles from John Elway's business. I had a terrible experience last year with our Chrysler 3 My Chrysler and Ram recalls are a total pain as we live 25 miles from John Elway's business. I had a terrible experience last year with our Chrysler 300 recall. The service manager said we could wait for the service to be done only to find out that it would take all day to replace the alternator! The 2 recalls on our Dodge Ram would take no more that 15 mins to do but the service manager said we'd have to leave the vehicle. It's a 30 min drive each way to John Elway's. On Monday last, I called service to make an appointment. The manager said I could come in on November 14th. I said fine, and I would wait for the work to be done as it would only take 30 mins max. He said no, the 30 mins is the drop off time and that it would take all day to complete. After a few heated words, the manager explained that he could send a tech out to our house! I said, bring him on! Today, Joe Segura, a mobile tech from John Elway arrived on time and completed the recall service in a few minutes. Mr. Segura is an experienced , courteous, and caring person and should be commended for his work. The only reason I trade with John Elway is because of Harlie Adams. We've been buying vehicles from Harlie for years. If he ever retires, I'm not sure what we're going to do. as we surly don't buy from John Elway because of the service. More
by Ed Alger
Employees Worked With
Harlie Adams
Helpful October 23, 2015
Joe Segura - Mobile Tech Joe did an outstanding job performing three different recalls on our Ram truck. He also fixed a "sticking" driver door window that needed repair. He Joe did an outstanding job performing three different recalls on our Ram truck. He also fixed a "sticking" driver door window that needed repair. He was on-time, quick, efficient, and friendly. Definitely loved the mobile service that came right to the house when it was convenient for us. Will be calling him again if service is needed. A+ rating! More
by sburdett
Employees Worked With
Joe Segura
October 22, 2015
Super Happy Buying Experience Was a great experience from start to finish. We were met by salesperson, Amy Kurtsinger when we got to the dealership - - so glad it was her, she's a Was a great experience from start to finish. We were met by salesperson, Amy Kurtsinger when we got to the dealership - - so glad it was her, she's awesome. We had a specific model, color, and package in mind, Jeep Renegade Sport/Sand/Standard Transmission, when we arrived. Unfortunately the last standard transmission had been sold the night before. Amy was very understanding and patient with us and we agreed to check out other variations of the Renegade. In the end, we decided we wanted to stick with our original configuration. Amy and the dealership happily worked with us, and although it is not the desired way of doing things, they sought out and found exactly the model/color/transmission we wanted. And, in one day (not counting Sunday, when they are closed), they got our Renegade up to Greeley and into our hands. We couldn't be happier with the dealership, the experience, and especially Amy who went out of her way to make us happy and make the whole process a smooth one. More
by Taylor_Fry
Employees Worked With
Amy Kurtsinger
October 17, 2015
Joe Segura The mobile tech service is great! I couldn't make it into the shop during normal business hours to get the safety recalls completed, so the service d The mobile tech service is great! I couldn't make it into the shop during normal business hours to get the safety recalls completed, so the service department sent out Joe Segura to complete them at my residence. Joe, and his service, were great. More
by DJ
Employees Worked With
Joe Segura
October 12, 2015
Joe Segura We have a great relationship with the folks at Elway Dodge in Service. Rob Rager sent his mobile tech Joe Segura out to our office to do several recal We have a great relationship with the folks at Elway Dodge in Service. Rob Rager sent his mobile tech Joe Segura out to our office to do several recalls on the vehicles in the lot. Joe went way above and beyond the call of duty getting it done quickly and efficiently. We appreciate all his hard work. Zac Matteson Fleet Manager Covenant Testing Tech More
by znitrofish
Employees Worked With
Joe Segura, Rob Rager
October 11, 2015
Joe came by the house to update radio software Joe was on time. He seemed very courteous and competent. He explained what he was going to do , how long it would take and what the impact to me would Joe was on time. He seemed very courteous and competent. He explained what he was going to do , how long it would take and what the impact to me would be. By the way -- this survey tool sucks and extremely difficult to use -- if I am successful at getting this submitted and you see it , hopefully you will take heed More
by MGF
Employees Worked With
Joe Segura
October 09, 2015
Mobile tech Used the mobile tech two different times. Came the same day I called. Great guy, great service. What a great idea. Saved me two trips to the deal Used the mobile tech two different times. Came the same day I called. Great guy, great service. What a great idea. Saved me two trips to the dealership. Recall work. More
by Satisfied
Employees Worked With
Joe Segura, Mobile Technician
October 09, 2015
Special request for service department. My husband and I were on a long road trip with our brand new Ram 2500. When we reached Greeley, CO, our truck REALLY needed a bath, but we could not f My husband and I were on a long road trip with our brand new Ram 2500. When we reached Greeley, CO, our truck REALLY needed a bath, but we could not find a commercial place to get a hand wash. In desperation, we called the Ram Dealership to ask where we might go. To our surprise, they invited us to bring our truck and they would wash it for us. Rob greeted us and took charge of our truck, sent us to the waiting area where we could enjoy coffee, latte, water or whatever in a very comfortable setting. Rob personally came for us when the truck was finished and said the service was FREE! He explained it was a mutual benefit to have a beautiful truck on the road! What a pleasant unexpected experience! Thank you, Rob and John Elway dealership! More
by Me&you
Employees Worked With
Rob Rager
October 06, 2015
Factory recalls Mobile Joe Joe came to my house did 3 recalls and 3 updates which saved me several trips to the dealership. He was kind and courteous a pleasure to work with. Joe came to my house did 3 recalls and 3 updates which saved me several trips to the dealership. He was kind and courteous a pleasure to work with. More
by Doug
Employees Worked With
Joe Segure
October 06, 2015
Purchase of a new 2015 Dodge Ram 1500 truck I went into the dealership only to look at Dodge trucks, with no intention of buying, since I've always bought Chevy trucks. I was met by sales consu I went into the dealership only to look at Dodge trucks, with no intention of buying, since I've always bought Chevy trucks. I was met by sales consultant, Ryan Stepisnik, who was extremely helpful by showing me around the dealership to look at the various Dodge trucks he had available. During my visit I found Ryan to be very familiar with Dodge Ram trucks. Ryan was easy to talk with and I found him friendly, knowledgeable, and professional. After spending several hours with Ryan comparing Dodge trucks with the Chevy trucks I visited earlier in the day, I ended up driving a new 2015 Dodge Ram 1500 truck home from the John Elway Dodge dealership. I was very impressed with the quality of the Dodge Ram 1500's - both the interior and exterior features. After test driving the Dodge Ram 1500 I found there was no comparison to the Chevy 1500 which I've owed all my life. I am very pleased with my Dodge Ram 1500 truck. Thank you Ryan Stepisnik for making me a believer. More
by larryhobson
Employees Worked With
Ryan Stepisnik
