Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Bernie Smith and Steve Rubin
My Review of MileOne Heritage Honda of Westminster:
When I decided that I was going to treat myself to a new car, the choice was a Honda CRV-EX-L or a Subaru Forester. My first stop was Northwest Honda where the manager tried to tack on an additional $1300.- ,calling it a "national sales average adjustment". That made me laugh. Next stop was Heritage Honda in Westminster. I walked in and told Bernie exactly what I was looking for and I wanted it in Tango Red Pearl.
Lucky day for me as 1 had just been delivered. The manager offered a small discount. I wanted to at least look at the Subaru before making my decision. Bernie's reply was "may the best car win". I liked that response! After sitting in the Subaru, I found that it was just not as comfortable as the Honda. Now my mind was made up and pricing was a factor so I looked on the internet and found that O'Donnell Honda would give me a better deal. So, I e-mailed Steve Rubin and told him that if he matched the price and added fog lights that I would be down to buy the car. His response was "call me! I think we can work a deal". So, I called him and told him that I had made the same offer to O'Donnell Honda and wanted to wait for their reply. Their reply was " I'm confused, we have already offered you the best price possible". So, I called Steve and told him I would be in on Sat. to pick up the car and I was paying cash!
Today when I went to pick up the car, I was surprised at how thorough Bernie was explaining all the features, disclosures, etc. to me. We even drove thru the service department to do a "meet and greet"! When Steve said "we are all family here" I certainly got that feeling!
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