Read Reviews Heritage Honda Westminster

Heritage Honda Westminster

Heritage Honda Westminster

580 Baltimore Blvd
Westminster, Maryland 21157


(866) 804-9463

Heritage Honda Westminster
Manufacturer: Honda

Write a ReviewWrite a Review

  • Customer Service:

    4.8
  • Quality of Work:

    4.8
  • Friendliness:

    4.9
  • Overall Experience:

    4.9
  • Pricing:

    4.7

24-Month Rating

based on 88 reviews

4.8

4.8 out of 5

421 lifetime reviews

Heritage Honda Westminster

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Certified: Heritage Honda Westminster

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Heritage Honda Westminster has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Heritage Honda Westminster

Here at Heritage Honda Westminster, we were built with one mission, “To provide amenities to guarantee customer satisfaction before, during, and after the sale of our great Honda cars, trucks, and SUVs.” That’s why our primary concern is the satisfaction of our customers not only here in the Westminster area, but also to our neighbors in Owings Mills, and Hanover. We offer one of the most comprehensive parts and service departments with the #1 Parts Team in Maryland, Virginia, D.C., and Pennsylvania serving all your Honda repairs, service, and maintenance needs!

We are conveniently located at Malcolm Drive, and Baltimore Boulevard or I-97 intersection with Route 140. Our online Honda dealership web site was created to enhance the buying experience for each and every one of our internet customers. We look forward to meeting you, our new friends, at Heritage Honda Westminster and come see why we are rated #1 in the Mid-Atlantic region for reputation, honesty, and trustworthiness. Our commitment to customer service is second to none and that’s why our Westminster Honda dealership is one of the premier Honda dealers in the state of Maryland!

Please feel free to call us at (866) 502-3361 and remember that here at Heritage Honda Westminster, we believe in integrity and giving you a good value for your hard-earned money. So stop by and give us a chance to share our experience and inventory with you in a no-hassle environment that is sure to ease you into the seat of your very own Honda from Heritage.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 7:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 7:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Our Amenities

Wireless Network Complimentary Coffee and Tea
Service Appointment Reminder TV in the waiting area
Shuttle

sand315
3/7/2013 6:46:15 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joe (Ski) Lonczynski
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Heritage Honda Westminster:

They had the vehicle that i wanted at what i thought was a fair price. Joe (Ski) was the most enjoyable salesman that i have ever dealt with. I would recommend this dealership and be sure to ask for Joe (ski). This was a very pleasent experence and i am very satisfied.
Sid from Red Lion,Pa

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Response From: Heritage Honda Westminster
Added: 3/27/2013 2:16:54 PM

sand315, thank you for your encouraging review of Heritage Honda Westminster. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help. Thanks so much, Heritage Honda Westminster.

http://www.facebook.com/#!/pages/Heritage-Honda-Westminster/242888092468958

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feintucj
3/3/2013 10:41:15 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
joe lonczynski
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Heritage Honda Westminster:

Joe Lonczynski and Steve Rubin were very cordial and treated us professionally and made us feel comfortable during this leasing experience.
I would highly recommend this dealership to friends and associates interested in buying or leasing a Honda. Joe went out of his way and went the extra mile in explaining the new intricasies of the new Honda models.

Thank you,

Helen Feintuch
Jack Feintuch

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Response From: Heritage Honda Westminster
Added: 3/27/2013 2:18:55 PM

Heritage Honda Westminster appreciates your considerate review. We are pleased to hear that your experience at with us was a great one! Please do not hesitate to stop by with your new Honda Accord for a checkup! Thank you again feintucj for the highly praised review.

www.facebook.com/HeritageHondaWestminster

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Dragonbiker40
3/2/2013 9:38:02 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joe Lonczynski
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Heritage Honda Westminster:

Working with Joe was great, we told him what we were looking for and he understood and listened. He helped correct the problems we found with the vehicle and I would go back to him.

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Response From: Heritage Honda Westminster
Added: 3/27/2013 2:18:09 PM

Thank you for your heartfelt response Dragonbiker40. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Joe Lonczynski lead you to your new Honda, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Heritage Honda Westminster. Thank you again Dragonbiker40 and have a great day!

http://www.facebook.com/#!/pages/Heritage-Honda-Westminster/242888092468958

Twitter
ons1234
2/14/2013 6:30:27 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joe Ski
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Heritage Honda Westminster:

I dealt with many dealerships when I was shopping for a new Honda. Unfortunately, some high pressure and others played mind games. Not Joe Ski! In my years of dealing with salesmen, Joe is unique. He went above and beyond my expectations to not only give in-depth explanations of the features of the car but pitfalls to be careful of when dealing with other dealers. I expected him to be biased but never once did he bad-mouth another dealership. Of the six dealerships I dealt with, none matched the education I received from Joe to make the best informed decision.

I will highly recommend Joe to anyone I know interested in a Honda and consider anyone who has the pleasure to deal with him, fortunate!

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Response From: Heritage Honda Westminster
Added: 3/27/2013 2:19:34 PM

Good morning, ons1234! Heritage Honda Westminster would like to personally thank you for taking the time to write this extremely positive review. We encourage you to ‘Like’ us on Facebook so you may catch our in-store specials. Thank you ons1234, and be sure to come back soon!


http://www.facebook.com/#!/pages/Heritage-Honda-Westminster/242888092468958

Twitter
lydiakittle
1/17/2013 8:42:04 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John Mohlhenrich
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Heritage Honda Westminster:

John was a great salesman. He was not pushy, trying to sell us things we did not need nor want. His experiance has been used time and time again with my family company and we have always been pleased with all of our purchases. I will be going back for all my future car needs.

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Response From: Heritage Honda Westminster
Added: 1/18/2013 10:30:01 AM

Thank you for your heartfelt response lydiakittle. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that John Mohlhenrich lead you to your new Honda, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Heritage Honda Westminster. Thank you again lydiakittle and have a great day!

http://www.facebook.com/#!/pages/Heritage-Honda-Westminster/242888092468958

Twitter
mmichalik
12/7/2012 10:36:47 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Donnie Lowe
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Heritage Honda Westminster:

My dad and I were recently looking for a new car, and while I had the model (2013 Fit) in mind the big thing was looking for a deal. After calling around and searching for prices, we got a call with an almost unbelievable price for it. It was a bit out of the way from where we live, but it was well worth it. I've heard various horror stories about people trying to buy cars, but coming here I was completely taken aback by how great the experience was. The staff was great, I felt no pressure at all during the purchase, and everything was explained to me pretty thoroughly without it seeming overly complex. I would certainly recommend this dealership to anyone looking to buy a car in the near future.

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Response From: Heritage Honda Westminster
Added: 12/20/2012 10:11:25 AM

mmichalik, thank you for your encouraging review of Heritage Honda Westminster. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help. Thanks so much, Heritage Honda Westminster.

http://www.facebook.com/#!/pages/Heritage-Honda-Westminster/242888092468958

Twitter
wclatham
12/6/2012 8:51:04 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Mike Fiorio
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    4
  • Overall Experience:

    1
  • Pricing:

    4
  • Overall Score:

    2.2

My Review Of Heritage Honda Westminster:

Horrible experience, 81 days and I still don't have my tags nor do I have a gift card that I was promised within 3-5 weeks. Went to Heritage Honda for a car that they had in inventory that was priced good. I had bought a 2000 Accord from this dealership back in 2003 certified used, everything great that time. This time terrible, don't return phone calls and misinformed (Lied too) numerous times. Check out the posts on Facebook, would not recommend to anyone.

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Response From: Heritage Honda Westminster
Added: 12/17/2012 10:47:16 AM

We again thank Mr. Latham for taking the time to review our dealership. After re-visiting your $50.00 Master Card, we have discovered that an incorrect address had originally been entered, however we have since updated the information in our system. Our vendor has confirmed that a replacement card should be arriving any day to your correct address. We would also like to ask your apologies for your tag situation. Unfortunately, the Delaware MVA have proven to be less responsive to our efforts to help you than we had expected. In the meantime, we have made sure that you have a current tag that can be used while we work through these issues with Delaware. When the tags become available we will ship your tags that day via UPS to your address.

Once again we would like to apologize for any inconvenience we have caused, and look forward to getting this issue resolved so that you can enjoy your new vehicle going forward. Thank you for your feedback.

Twitter
jonest69
11/24/2012 2:29:21 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joe Ski
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Heritage Honda Westminster:

I would like to start by saying I am second time purchaser of Honda (2006 Accord/2013 CR-V) and both times I have had Joe Ski as my salesperson. I'm the kind of person who likes to research both online and at the dealers before buying a car and spent much time reviewing the Toyota RAV4 and the Honda CR-V. My wife and I started out at Honda, test drove the CR-V and Joe Ski answered all of our questions with the utmost honesty. I explained to him that we also wanted to try out the Toyota RAV4 at the local Toyota dealer. Joe Ski not only understood but wasn't pushy whatsoever. Quite the opposite experience at the Toyota dealer. We were quickly dissatisfied with Toyota and immediately returned to Heritage Honda to purchase the CR-V.

While working out the details (options and features), Joe informed us, that what we were looking for would arrive at the dealer mid-week and would be set aside for us. Now that's looking out for your customer! He provided us a great deal that we couldn't pass up and he made our buying experience smooth and pleasant. He is a great salesperson to deal with. Not only will he will get repeat business from myself but also from referrals from customers like me. Thanks Joe!

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NathanDonsen
11/20/2012 8:10:20 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joe Ski
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Heritage Honda Westminster:

Joe and the entire Heritage Honda team are the most helpful people I have ever worked with when buying a car. The best part, they are completely honest! They answered every single question honestly and without any fluff. I am going to recommend them to anyone I know that is looking to buy a Honda. They had awesome customer service and did anything I asked or wanted. No other dealership would touch the price they offered me for the car a purchased. Outstanding experience.

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sangio
11/8/2012 8:35:57 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John Mohlenrich
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Heritage Honda Westminster:

Heritage Honda was fantastic. John M answered all of our questions, pointed out attractive features, and was friendly. There were no "car buying games" to be played. Thank you! The staff was able to QUICKLY get us pricing, financing info, and incentives info so that we were able compare offers easily and make the best decision for our purchase. We also liked that their initial discount/offer was generous and we didn't have to haggle over it. The icing on the cake was that Steve (manager) approached us (after the sale was all but done) to let us know about an upcoming promotion and offered it to us even though we were a few days early. All in all... it was a great experience. Look forward to purchasing another Honda in the future from them.

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