Miller Subaru - Service Center

The moment I walked into Miller Subaru the salesman Jay was friendly. I called about a used Subaru, and he's friendly attitude continued until I asked the wrong question. I asked to what a noise seemed to was friendly. I called about a used Subaru, and he's friendly attitude continued until I asked the wrong question. I asked to what a noise seemed to be to which he replied "nothing." after arguing for 30 minutes a technician stated the problem was a failing part soon to go at anytime. I agreed to purchase the vehicle giving "Jay" the benefit of the doubt. Soon enough the part went bad and I spent over 1000 within the first three months. The replacement was defective and was replaced yet again. Few months later I arrived back with the same noise concern to be told a related part was the actual problem. Three weeks after I decided that answer was not good enough so I called the service manager for further help. The service manager was rude and disrepectful since day one. After finally agreeing to look over the vehicle at his earliest convinience, when I arrived he treated me like I worked there and had a technician (same one as before), diagnose the concern which turned out to be the same as covered under warranty. They sent me on my way with a promise to get a hold of Subaru. This same technician contradicted himself countlessly and at one point cursed infront of me and another customer. I attempted to contact the general manager and left a voice mail, one he never replied. Later they contacted me stating that Subaru had explained to them to go ahead and replace all parts necessary. When the job was finally complete they greated me with an attitude, and had the repair order story as something non-related to my complaint in order for them to cover it as warranty. I would never recommend this dealership to anyone. Worst customer service I have ever seen. No care for the customer, just your wallet. More

This is the second Subaru that I bought from Jack. A friend of mine steered me to this dealership and he has been right on the quality of the staff, both in sales and service. I was not planning to pur friend of mine steered me to this dealership and he has been right on the quality of the staff, both in sales and service. I was not planning to purchase at this time, but the dealership had a clinic that pointed out several things to have repaired and in just talking in general with Jack, I decided to take advantage of the sale that was going on. I would recommend Miller Subaru to anyone looking for a new car. More