Minuteman Volkswagen

I recently purchased a 2008 Volkswagen GTI MkV from Chris at Minuteman Volkswagen. This was one of the best experiences I've had purchasing a car. First, the dealership is a smaller family-owned business. at Minuteman Volkswagen. This was one of the best experiences I've had purchasing a car. First, the dealership is a smaller family-owned business. This translates into a very friendly low-pressure atmosphere where individual attention is paid to each customer. For me location was an important factor. The dealership is location near where I work and is easily accessible. Another important factor was prior experience. My father purchased a Passat from Minuteman in 2004 and also had an excellent experience both sales and service-wise. I called and setup and appointment for a test drive with Chris for later the same day, after work. He had a GTI equipped the way we had discussed ready and waiting for me to test drive. I test drove a manual transmission GTI first and then the DSG (S-tronic) version of the same car. It was clear during both test drives that Chris was completely familiar with and enthusiastic about the Volkswagen brand and the specifics of the GTI. It's always important to feel that your salesperson is knowledgeable about the product and he definitely exceeded that criteria. After that initial test drive I had a few other cars on my list to try as well. I did so and then returned to Minuteman with my father so that he could see the GTI I was looking at. Chris wasn't available, but another salesperson who recognized me from before greeted us and offered his help. I asked about taking another test drive and, although this salesperson had a customer arriving within minutes, we worked out an unaccompanied test drive. I was able to experience the car again along with my father and went on a 15-20 minute test-drive on roads that I drive every day. This ended up being a key factor in my purchase. I returned to the dealership days later when I knew Chris would be in again. I had a trade-in and though there is always some angst involved in decided where to draw the line between getting the deal you want vs. getting the car you want, Chris and his management worked with me and came up with a deal that I felt was reasonable. I ended up buying the manual transmission GTI I had now test driven a few times. I was able to schedule delivery for after work and the car was prepped and ready for me when I arrived. It was clean, shiny, etc. Delivery was indoors in a special area they have to do so, which was a nice change of pace. Chris explained everything to me and made sure I was all set to take my new car home. He also checked in with me later to make sure things were going as expected. I had to return to the dealership for a new registration and inspection sticker a few days later due to some delays with my insurance company. I was recognized and greeted well by the sales, management, and service staff. I would highly recommend this dealership. I would also highly recommend Volkswagen and the GTI in particular. More

My wife and I picked up our car after a routine service (oil Change and loose wire). When we went to leave ther was a loud grinding noise coming from the front end. Two different people from service insist (oil Change and loose wire). When we went to leave ther was a loud grinding noise coming from the front end. Two different people from service insisted there was no noise that they could hear, even though my wife and I could hear it from across the parking lot. Ralph said he couldn't hear anything out of the ordinary and went back inside. I will not bring my car to Minuteman VW for service in the future and I will not buy a car from them again. I have bought 4 new Volkswagens in the past and I am no longer a diehard VW owner basically because of the consistent poor treatment from VW Service departments. More