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862 Reviews of Momentum BMW MINI - Service Center
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August 06, 2025
I have dealt with Momentum several times for service on my BMW's, even though I did not purchase them from the dealership. Cedric has been more than helpful every time I set an appointment with this major my BMW's, even though I did not purchase them from the dealership. Cedric has been more than helpful every time I set an appointment with this major exception. I had asked the service advisor to check the brakes for possible adjustment or replacement if needed. I also had an extended warranty until 6/26. Before the car even got to the tech. I was told the warranty would not cover a complete brake replacement and the minimum cost would be 6K for parts and labor. I believe this was a very inflated price because I did not purchase the car there. I did call my BMW dealer in Dallas to ask the same cost if it did indeed need a complete replacement and they quoted me price which was below 2K for the full job IF needed. I strongly feel they do not want to service units that are not purchased here and try to discourage you from having any labor by quoting very high and inflated pricing. This a very poor way to run any dealership and service department and I think people need to know if you bought your car somewhere else, the same situation will arise.. Very disappointed in the quote and their attitude in general, and will NEVER use them again to service any of my BMW's! Don Hildreth More
by DHildreth1210
Employees Worked With
Cedric
January 28, 2025
Momentum Bmw is really a good dealership, always make my X5 in excellent condition. Service adviser Joshua Flores always updates me on service status and He has an excellent working manners! Excellent! X5 in excellent condition. Service adviser Joshua Flores always updates me on service status and He has an excellent working manners! Excellent! More
by mphilado
Employees Worked With
Joshua Sanchez
January 28, 2025
Overall good experience. Courteous and friendly people. I would have preferred a more detailed explanation on recommended repairs for worn out items considering low mileage. Courteous and friendly people. I would have preferred a more detailed explanation on recommended repairs for worn out items considering low mileage. More
by Marknajarian13
Employees Worked With
No sales
January 21, 2025
Excellent customer service, they take the time to do the job well while still striving to be efficient. My service coordinator was wonderful and explained the job clearly. Thank you for taking care of my of job well while still striving to be efficient. My service coordinator was wonderful and explained the job clearly. Thank you for taking care of my of me and my BMW! More
by cmyrl
Employees Worked With
ID
January 17, 2025
Excellent service, everyone was friendly and knowledgeable. Pleasant experience, will definitely recommend to anyone I’m talking to about BMW/Mini Cooper dealer knowledgeable. Pleasant experience, will definitely recommend to anyone I’m talking to about BMW/Mini Cooper dealer More
by Mlcorley
Employees Worked With
January 17, 2025
Put the humanity back in service. My father has purchased several care from Momentum BMW and due to that I felt comfortable going with a recommendation to lease a vehicle from that de My father has purchased several care from Momentum BMW and due to that I felt comfortable going with a recommendation to lease a vehicle from that dealership. I had no problems with the car or the dealership in general during the time I had that car. I in turn felt comfortable purchasing a CPO 2021 X6 from Momentum. Ever since having to deal with the service department it has been a true nightmare. It is like pulling teeth to get the service advisors to treat me like a person and not a sale. There is always cumbersome negotiations to arrive at a fair arrangement. I just feel like service should not be that way. It was smooth sailing when the dealership took the $50K down payment. I guess I was asking for too much when I expected a sensitive and humanitarian experience in the service department as well. All in all an agreement was made but the path it took to get there was truly unnecessary. More
by Andersontiannee
Employees Worked With
Sufyan
January 15, 2025
Very nice, all aspects of service are great. From sales to service. Sales and service team are awesome. From sales to service. Sales and service team are awesome. More
by Thepeacherswife17003@yahoo..com
Employees Worked With
