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Montrose Kia
Sheffield, OH
882 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 14, 2025
I had a terrible experience purchasing a car from Montrose Kia. I found that the car had a coolant leak prior to purchasing so they assessed and said they fixed it so I moved forward and purchased it Montrose Kia. I found that the car had a coolant leak prior to purchasing so they assessed and said they fixed it so I moved forward and purchased it. When I got home, it was leaking a lot more so I asked if I could bring the car back in to have the issue addressed and the service manager said no, it was sold as-is and the dealership leadership team did not want to talk to me. They would not stand behind the work they performed so I had to have another reputable shop fix the leak. This could have been a catastrophic failure if the engine drained out on the road and seized up potentially injuring me and my family. It's my opinion that the Montrose Leadership team is a joke, once they take your big check. I'm not the only one either, there are 18 cases opened against Montrose at the Ohio Attorney General's Office so buyers should consider all of your options when purchasing. Integrity, quality, and respectfulness is all very important to me. In my opinion, Montrose lacks all three. That's the Montrose difference! I'll update this review once I win my court case. More
by Tony
Employees Worked With
Forest Daniels, Bill Reichert, Vinny Maculaitis, John Thompson
May 03, 2025
In have been taking my Kias here for servicing over 14 years. It has always been good. Derek has been very knowledgable and extremely helpful handling issues that have arisen with my 2017 Sportage. Than years. It has always been good. Derek has been very knowledgable and extremely helpful handling issues that have arisen with my 2017 Sportage. Thanks Derek. More
by rcliff651
Employees Worked With
Derek Leuenberger
September 29, 2024
Called in early nice, Rachel was very kind educational, and welcoming Joe worked on our car. Came out to meet and greet us. Car rides like a well oiled machine and welcoming Joe worked on our car. Came out to meet and greet us. Car rides like a well oiled machine More
by Secret7253
Employees Worked With
No one in sales
September 27, 2024
My overall experience with the service department was very frustrating. I was told over the phone one thing, and got a completely different outcome. I felt like I was not listened to when I explained my very frustrating. I was told over the phone one thing, and got a completely different outcome. I felt like I was not listened to when I explained my situation over the phone, and the overall outcome at the end resulted in my car not being fixed and me owning hundreds of dollars. One positive side of my experience was the way I was treated by one of the floor salesmen. He was very understanding. When speaking to a few other floor salesmen, I did however feel that my car situation did not matter, and that the only thing that mattered was them selling me a new car. More
by Anonymous
Employees Worked With
Service Department
