Moore Subaru

Bought a new Outback from Subaru of Richmond in July. I was told i had oil changes for life at 3000 mile intervals for non synthetic and 10000 miles for synthetic. took my car in at just over 10000 miles, was told i had oil changes for life at 3000 mile intervals for non synthetic and 10000 miles for synthetic. took my car in at just over 10000 miles, told Donnie the service tech that I was here for my free 10000 mile synthetic oil service. He was not friendly and seemed bothered by my service request. i waited an hour for a simple oil change then when i went to get my car the mechanic that. did the oil change walked by and i asked him what brand of synthetic oil they used. he said he did not put synthetic in because the service ticket did not say that. we werenext to the service desk so i asked Donnie why the ticket did not have synthetic oil requested and in a crappy unprofessional tone told me synthetic was extra. i told him about the oil changes for life and how i was told imwould get a free synthetic oil change every 10000 miles. he said that was wrong and sorry he could not do anything about it. not only was he awfl but he never put synthetic on my ticket after i told him that is what i wanted, AND if i had not asked the mechanic I know Donnie would never have told me he put on synthetic in. i was ticket off so I went up and talked to the sales mgr in the showroom and he was equally awful. explining that he was ot sure why the salesperson told me that and i should talk to to the servive mgr. He sure was a lot nicer 3 months ago when I gave him 28k. bottom line, dealership sucks, and I like my Subaru Outback less and less every day. Slow and the CVT transmission is awfl. I can't wait to trade it in on a Honda. More