Morehead Honda

I hope this review reaches the appropriate people, like the service Manger, Fixed operations manager and general manager, and hopefully your employee receives the acknowledgment she deserves!! I came to Mo the service Manger, Fixed operations manager and general manager, and hopefully your employee receives the acknowledgment she deserves!! I came to Morehead at 730am on a Monday morning without an appointment looking to get my vehicle repaired as it was throwing some cylinder misfiring codes at the code reader and making the car not drivable at highway speeds. I was told that the dealership was not taking anyone without an appointment, so I decided to inquire with the parts desk about the necessary parts in order to fix the issue myself. I was having a conversation with the gentleman at the parts desk regarding inventory on specific parts to fix my cars mechanical issue. After getting some prices and giving my call back information I left the dealership because due to covid some parts I needed were not in stock. I had already missed a day of work, and didn't have another vehicle to drive so my only option was done the dealer to repair the car or me attempt to fix it myself, but without the necessary parts in stock I was left without a plan B. Upon my drive home I received a call from Jacqueline from Morehead Honda, and she advised me that she overheard my conversation with the parts department and advised me that my repair would be covered under the emissions warranty and no out of pocket expense would be needed by me. She even had a loaner vehicle waiting for me to alleviate my stress of figuring out how I would get to work. She directed me to turn back around and come back to the dealership and she would make an appointment for me and have the loaner vehicle ready to go. I took her recommendation and drove back to the dealership where she met me in the service bay. We sat and did some paperwork, I left her my vehicle and I drove away in the loaner no longer worried about how I would get my car repaired or how I would make it to work. All because Jacqueline politely eavesdropped on my conversation with the parts desk and decided to go above and beyond expectations by making my problem her problem and reaching out to me and offering me an absolutely pleasant and worry free solution. She was delightful and calming as well as very sympathetic to my situation and she should be acknowledged for her extraordinary effort to help a customer as well as being a positive reflection of the Morehead dealership and their service department. THANK YOU Jacqueline, you have no idea how much that call meant to me!! More

I was there two times in one day. Once in the morning and again in the afternoon. I dealt with Doug Matthews. He was very knowledgeable, courteous, polite and very professional. He answered all of my and again in the afternoon. I dealt with Doug Matthews. He was very knowledgeable, courteous, polite and very professional. He answered all of my questions in full. I bought a 2020 CR-V, EX model. This is my second Honda. It was a pleasure to work with Doug. More

Had a car under warranty and had engine code issue and had to be towed. They saw codes and reset them. Was told they again saw same thing again but they never fixed anything. Told to take car home. Too had to be towed. They saw codes and reset them. Was told they again saw same thing again but they never fixed anything. Told to take car home. Took car up the Road and same issue. Went back immediately. Was told they didn’t want to fix problem an “it’s best if we part ways”. Horrible experience!!! Never deal with them.! Honda should be ashamed a dealer won’t support their products. Will definitely call the better business bureau! More

I was extremely pleased with my desling with the dealership. Suzette was phenomenal from the first moment I met her. She was opened to all my questions and able to answer all. Her knowledge o f the dealership. Suzette was phenomenal from the first moment I met her. She was opened to all my questions and able to answer all. Her knowledge o f the car was excellent. She was friendly and professional. She was easy to work with and never made me feel uncomfortable. More

My wife and I just leased our first family vehicle a 2020 Honda pilot, our sale consultant Nikkole Daya was amazing and the finance department was crystal clear in explaining everything. We left with all ou Honda pilot, our sale consultant Nikkole Daya was amazing and the finance department was crystal clear in explaining everything. We left with all our questions answered and no confusion thank you More

Geovanni at Morehead Honda was awesome to work with. I gave him what I was looking for and what I wanted to pay and he made it happen. Great and pleasant guy and was happy to give him my business. Recomme gave him what I was looking for and what I wanted to pay and he made it happen. Great and pleasant guy and was happy to give him my business. Recommend him to anyone looking for a Honda! More

Went in and left with a 2020 CR-V. Great place and outstanding service. Doug Matthews was awesome!! Very professional and thorough beginning to end. Highly recommend seeing Doug for your car needs. Wi outstanding service. Doug Matthews was awesome!! Very professional and thorough beginning to end. Highly recommend seeing Doug for your car needs. Will not hesitate to go see Doug and Morehead Honda for our next car. More

Doug Matthews was very knowledgeable and was very accommodating for all our needs. I love the CRV Touring and my overall experience was excellent. I had a Crosstour which I LOVED, so it was hard f accommodating for all our needs. I love the CRV Touring and my overall experience was excellent. I had a Crosstour which I LOVED, so it was hard finding another car I would like just as much as that car. This is the 4th Honda I own from Morehead and the service/sales is why I keep going back. More

Very pleased with the service at Morehead Honda. This was my second lease working with Frank Quinones. Delivered a great price and great customer service. Love my new Honda my second lease working with Frank Quinones. Delivered a great price and great customer service. Love my new Honda More

Buying a car is usually an occasion to go to a dealer, take a test drive, talk and negotiate a deal, and leave with a new vehicle. Unfortunately with all the recent events, that once enjoyable experience take a test drive, talk and negotiate a deal, and leave with a new vehicle. Unfortunately with all the recent events, that once enjoyable experience has been temporarily put on hold. With all the craziness Morehead Honda, especially Kenny and Geovanni, made buying a new car a smooth and fast process. From negotiating and receiving a very good offer from Kenny, to Geovanni’s constant back and forth emails and phone calls helping to get the deal done. These two guys were always there whenever you needed something. Thanks again for all the help in helping me buy a new car. More