Morong-Falmouth - Service Center

I had a serious issue with my new Atlas and I was frustrated that a new car was not performing the way I had expected. At first, I was told the repair for the brakes would not be covered under warra frustrated that a new car was not performing the way I had expected. At first, I was told the repair for the brakes would not be covered under warranty despite the vehicle was only months old. I worked with Javier from Morong Service. It was a rocky road to get the car repaired. However, Javier stepped it up and took ownership of the problem on my behalf and turned around the whole situation. I understand some of the issues I had with the service department were not necessarily his fault. He apologized and got the repair done. He also stepped up the communication which I needed. I appreciate a lot of communication when it comes to any repair and one feels more like they are making real time decisions. In any case, Javier showed professionalism that you don't see much anymore. More

Dwight goes above and beyond to explain the problem and solution in lay-person terms. We feel in good hands knowlng he is taking care of servicing our vehicle. He has a wealth of knowledge and always gi solution in lay-person terms. We feel in good hands knowlng he is taking care of servicing our vehicle. He has a wealth of knowledge and always gives his customers the best. Thanks, Morong-Falmouth for such an excellent staff person. More

Very pleasant and very helpful. Answered all my questions and helped with settings in my vehicle. Robert made my service visit a positive experience. Answered all my questions and helped with settings in my vehicle. Robert made my service visit a positive experience. More

Mike provides fast efficient service. He's very responsive and keeps me in the know for all my service related milestones. He's very responsive and keeps me in the know for all my service related milestones. More

Three months to finally resolve a simple oil change and new tire and inspection. Ben Mcpherson is incompetent. His staff is clueless. The service technician that worked on my car three different ones up new tire and inspection. Ben Mcpherson is incompetent. His staff is clueless. The service technician that worked on my car three different ones up or appalling and I find it hard to believe these were Porsche certified technicians. Never return to this dealership I will never buy a car from the dealership and I will never recommend anybody to go there for anything. More

Great communication and quick service when scheduled. Alyssa Middleton and Parker Sowles went above and beyond to accommodate some out of the ordinary requests for a track alignment on my Miata, a track Alyssa Middleton and Parker Sowles went above and beyond to accommodate some out of the ordinary requests for a track alignment on my Miata, a track day tech inspection and mounting some loose wheels and tires. Very painless service experience. More

No communication or even status follow up for over 2 months even after repeated voicemails and calls. Alyssa showed absolutely no care to assist in helping me or keeping me informed with my service requ months even after repeated voicemails and calls. Alyssa showed absolutely no care to assist in helping me or keeping me informed with my service request. More

Had been scheduled 2 weeks prior to my appointment to come in for three recalls one which was serious causing fuel to leak and causing fires. Waited at the dealership for over 4 hours. At the end of the come in for three recalls one which was serious causing fuel to leak and causing fires. Waited at the dealership for over 4 hours. At the end of the day they told me they could not complete the recall because they did not have the parts. Why was I told to come in when they could not do it? I drove an hour there waited 4 hours of my day and drove an hour back home for absolutely nothing. More

Excellent service by Javier, the service advisor as well as the mechanic, they had us in and back on the road in 1.5 hours . Saved our vacation, lucky we broke down near Morong Falmouth. as the mechanic, they had us in and back on the road in 1.5 hours . Saved our vacation, lucky we broke down near Morong Falmouth. More