Morrie's Inver Grove Mazda

This was the type of car dealership experience that will poison your idea or car dealerships for life.. I will start by saying Matt my sales guy was nice and seemed to be genuinely interested in helping me. poison your idea or car dealerships for life.. I will start by saying Matt my sales guy was nice and seemed to be genuinely interested in helping me. That is the only good thing I have to say about my experience today. My lease was set to expire end of the month. I was weighing my options. I made an appointment went in and when I arrived sat down with Matt. A finance manager came over to say hello and repeated to ask if I wanted coffee. I don't think he was listening to me at all because after I told him no thank you, he proceeded to ask me two more times. I then watched as this finance guy and two other employees went to work making a deal with another single woman buying a car a desk over. Watching this I thought "God, are they serving her a load of crap." I test drove a new vehicle, which was lovely, however my buyout was so good it was going to be hard to beat. It's a good car and I was open about the fact that I may want to keep it. I asked for numbers on both a new lease and the buyout. A window protector had been put on my estimate. I was asked to sign a paper saying I wanted this while still at the desk and that I could decide later. I declined. We submitted credit applications and I headed back to the finance office. This is where the shady garbage really began. I was offered Gap insurance. Here's the problem. My buyout was far under what the vehicle is worth. Gap insurance was not remotely in my best interest. Then we went round and round about an extended warranty. This finance guy kept saying, "I'm not a salesman. I am not here to sell you anything. I am just a pencil pusher." The warranty he wanted me to buy was nearly double a warranty I could be directly from Mazda and 20%of the purchase price of the vehicle. I messaged with my brother who is a car guy who said, "they are trying to sell you gap insurance!?! Don't buy that." At this point I said I don't want the gap or the warranty just the car. The energy in the room shifted and finance guy stood abruptly grabbed his phone and said, "I'll be right back." I called my brother and was on the phone when my finance guy came in with the finance guy that had offered me coffee three times earlier that morning. I said, I am have to speak with my brother and left the office. At this point I was uncomfortable and angry, and frankly ready to walk out. I went back in and at that point I was given paperwork to sign on my vehicle. I understand they are in business to make a buck but this experience felt degrading and flat out gross. I also wonder if I would have been treated differently had I been a man or been with a man.It also appears that perhaps my buyout numbers were initially inflated to get me to lean towards a lease. With everything the same on my quote my payment on my quote was $346 the actual number with only the windshield product removed came to $317. I will not go back to Morrie's. More

Excellent car buying experience at Morries Mazda. Friendly, very helpful assistance with no pressure from sales agent Rob Gillen. He made the process smooth and brought several cars up front to sho Friendly, very helpful assistance with no pressure from sales agent Rob Gillen. He made the process smooth and brought several cars up front to show us that met our search criteria. Loved talking and working with Rob and the team. We were given many options and a lease worked best on a new 2024 C3. Will highly recommend this dealership. More

such an amazing team, just had my dream car with the help morries inver grove very accomodating specially the staff thumbs up morries inver grove very accomodating specially the staff thumbs up More

Very easy transaction. Sales staff not pushy and work with you on your budget. Would recommend Sales staff not pushy and work with you on your budget. Would recommend More

Quick and easy process and Robert was great! He made the process very clear and easy to follow He made the process very clear and easy to follow More

Jason, our sales person was great, his manager was friendly and the person who wrapped up all the paperwork was friendly and very competent. friendly and the person who wrapped up all the paperwork was friendly and very competent. More

Rob did a nice job compared to other dealers. The car buying process is generally not pleasant but he tried. The car buying process is generally not pleasant but he tried. More

Is excellent attention Roberto Guillén, I am happy for my new car. I am very grateful my new car. I am very grateful More

Working with Morrie’s Inver Grove Mazda exceeded my expectations. They are professional, informative, and friendly. They don’t push you, and make you feel totally comfortable. expectations. They are professional, informative, and friendly. They don’t push you, and make you feel totally comfortable. More

I recently bought a car from the Morrie's in Inver Grove and was welcomed by a very pleasant staff. We were assisted by a man named Robert Gillan who had a wide knowledge of the car we were curious of. He w and was welcomed by a very pleasant staff. We were assisted by a man named Robert Gillan who had a wide knowledge of the car we were curious of. He was incredibly helpful and made the hassle of purchasing a car a very enjoyable. He followed up with us to make sure we were comfortable and happy about our purchase from Morrie's Inver Grove. It was simply an amazing experience and I would recommend this dealership with a great staff to all my friends and family. If you were to go there, ask for Rob. More