Morrie's Minnetonka Ford

I had done research online so when I came to Morrie's I knew exactly what car I wanted and I was not going to buy unless I found the right car for the right price. Troy was able to find me a new Mustang. knew exactly what car I wanted and I was not going to buy unless I found the right car for the right price. Troy was able to find me a new Mustang. He was patient with all my questions and deliberations. I felt comfortable because he was giving me facts (with documentation)and was not pushy. Terri was nice and knowledgeable about the accessories. Again, I had an idea of what I wanted, but did find them expensive. The purchacing department just assmumed I was going to add on more warranty but that just made the price too expensive and would have killed the deal. Luckily I pushed back and she redid the paperwork. I have not had any service yet, but so far the service department has been great with washing my car and letting me dry it inside when it has been cold. Troy has also been helpful by teaching me how to operate new features on the car. Thanks! More

One of the best customer service experiences I have had in any industry. Gus was extremely helpful and generous with his time. He ran all the different lease numbers I asked and even let me return a car in any industry. Gus was extremely helpful and generous with his time. He ran all the different lease numbers I asked and even let me return a car after a week because I didn't like the color. He found the exact vehicle I wanted and got the lease exactly how I wanted. Plus I get free car washes and oil changes. I will definitely go to this dealership again and I highly recommend them. Tom J. More

Where do I start??? This is the 6th vehicle I've purchased from a dealership. I always go in hopeful, and then end up having a miserable time. This was the extreme exception. It was truly the eas purchased from a dealership. I always go in hopeful, and then end up having a miserable time. This was the extreme exception. It was truly the easiest experience ever. Max, my salesman, was EXCELLENT. He was actually able to answer all of my questions about the vehicle, which has never happened at any other dealership. Nothing about this felt like a vehicle purchase. The test drive was great, and I LOVE their no-haggle way of doing business. They had MSRP clearly marked on the vehicle (which matched KBB), and then their "Best Price," which was much further below than I would've expected. They asked what I wanted for my trade, I told them, and just like that *snaps fingers* we had a deal. The gentleman who helped with the finance (I forget his name) was outstanding. He helped negotiate a better deal with my outside financier. He did not pressure me AT ALL to purchase any extras (like most finance folks seem to). Every single person with whom I came in contact was friendly, offered ZERO pressure, and was just kind, and seemed to genuinely enjoy their job. The no cost oil changes and complimentary car washes are pretty excellent as well. I just cannot say enough good about these folks and the way they do business. I've been a walking advertisement for them for the last month! Oh yeah, and their facility is so comfortable, with the fireplace, complimentary coffee, cappuccinos, hot cocoa, nice children's playroom, etc..., that you forget you're waiting for something. More

This is the first time I have purchased a vehicle from Morrie's Minnetonka Ford and I have to say I will definitely purchase here again. My salesman, Wayne Tobak, was great. He is very friendly, knowledge Morrie's Minnetonka Ford and I have to say I will definitely purchase here again. My salesman, Wayne Tobak, was great. He is very friendly, knowledgeable and answered all my questions. I have had my car in for service(oil changes) several times and my car has always been ready when promised. I really like that I receive reminders to bring my car in for service. I have purchased four new Fords at other dealerships but this dealership is by far the best. I would like to thank Wayne and the New Car Sales Manager, Glen Saunders, for making this such a positive experience. I love my new Focus! I will highly recommend this dealership to my family and friends. More

I have bought several cars from this dealership, and i have been treated fairly and they have always followed through with excellent service. I trust the mechanics, they keep me informed of up-coming serv have been treated fairly and they have always followed through with excellent service. I trust the mechanics, they keep me informed of up-coming service dates/mileage, and explain along the way services needed, and why. Ford has continued to be an excellent product, and the independant ratings along the way, over the years are consistant with that. If i need a car while mine is being serviced, it's there. When they say it will be ready at a particular time, it is...... What else can i say, i'm confident with these guys, and never feel let down.... More

So far I have purchased 3 vehicles from Morrie's Minnetonka Ford Lincoln Mercury. I've dealt with employees from sales, finance, and service. I walk in the door and tell em what I'm looking for, if Minnetonka Ford Lincoln Mercury. I've dealt with employees from sales, finance, and service. I walk in the door and tell em what I'm looking for, if they don't have it on the lot, they find it for me. I think it,s about the easiest car buying experience I've ever had. They even do the oil changes for Free. All I do is stop in every 5000 miles, drop the truck at the service lane, step inside and have some popcorn. Then someone will give my keys, and I'll have a shiny clean truck, fresh oil and no bill!(how in the world does that work?) I LIKE IT! Everyone there is super friendly and super helpful. I will be buying my next car there for sure! More

I just want to start off with a thank you to Morries, but specifically Dan and Paul. These 2 guys at this location were amazing in their customer service and making sure I was completely happy with my purcha specifically Dan and Paul. These 2 guys at this location were amazing in their customer service and making sure I was completely happy with my purchase. A co worker recommended me to this dealership due to the great customer service he had. I started working with Dan and right away he was able to help me figure out what I was looking for. I gave him the options he needed to help me find a car. Everything was great, I bought the car and away I went.... or so I thought. About a couple weeks after the purchase of the car, I realized I made a mistake and wanted to get a larger vehicle. I stopped back in there and talked with dan, he then talked to Paul to see what my next move should be. Because morries has a 30 day "buy happy" promise, I was able to exchange my just purchased car for a vehicle that I would be very happy in. Thanks Guys! More

I just purchased a Lincoln MKX from Morries of Minnetonka last week and love it! Marilee and Paul were so very helpful in trading in my car, but getting me the one of my dreams. This is my 3rd car purcha last week and love it! Marilee and Paul were so very helpful in trading in my car, but getting me the one of my dreams. This is my 3rd car purchased from Morries and 2nd from this location and have to say, I will be back to purchase all my vehicals from them. Not only were they easy, they truly lived by the "Buy Happy" moto you hear so much about. I run a local restaurant and just have to say that this team is top notch. From trading in my old Lincoln, to financing me during this economic hardship, to getting me in to a SUV I had only dreamed about! THANKS SO MUCH MARILEE AND PAUL. I hope to be back in a year or two and trade in to a newer one! More

Parts counter isn't great Their customer service when it comes to getting parts from their parts department is horrible. Nobody is ever at the counter, and i guess you have t Their customer service when it comes to getting parts from their parts department is horrible. Nobody is ever at the counter, and i guess you have to call using their phone to get them to come out of a room behind the counter. This place is not professional. More

This was a very good experience for me. I like The Buy Happy Promises and they were easy to understand. The one-price deal was easy and fast, and I felt very comfortable with the process. Now I have the c Happy Promises and they were easy to understand. The one-price deal was easy and fast, and I felt very comfortable with the process. Now I have the car I wanted with all of the trimmings ~ I will recommend Morrie's to everyone I know. Thanks for everything! More