Read Reviews Moss Bros. Chevrolet

Moss Bros. Chevrolet

Moss Bros. Chevrolet

12625 Auto Mall Dr
Moreno Valley, California 92555


Sales: (855) 777-2778
Service: (951) 992-1754

Manufacturer: Chevrolet

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.8
  • Friendliness:

    4.8
  • Overall Experience:

    4.8
  • Pricing:

    4.6

24-Month Rating

based on 29 reviews

4.8

4.8 out of 5

42 lifetime reviews

Moss Bros. Chevrolet

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Certified: Moss Bros. Chevrolet

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Moss Bros. Chevrolet has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Moss Bros. Chevrolet

The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"

Our Location

Sales/Showroom

Monday: 8:30 AM - 9:00 PM

Tuesday: 8:30 AM - 9:00 PM

Wednesday: 8:30 AM - 9:00 PM

Thursday: 8:30 AM - 9:00 PM

Friday: 8:30 AM - 9:00 PM

Saturday: 9:00 AM - 9:00 PM

Sunday: 9:30 AM - 6:30 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 4:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Parts Store
Children's Play Room Rental Car Service Onsite
Customer Lounge Area Shuttle Service
Drive-In Service Television
Express Service Vending Machines
Free Coffee

mongoliantiger
4/23/2013 1:51:44 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Shane  BrownShane Brown
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Moss Bros. Chevrolet:

I was searching for a granite black 2013 Chevy Sonic turbo with a Mylink radio for well over 3 months, and was very dissappointed with all the other dealerships, until we met Shane Brown of Moss Brothers Chevrolet. He was the only salesmen who thought to order the exact car I wanted. Wow! Why couldn't the other dealerships have thought of this? In a little less than a month, my new car arrived and it was beautiful! Shane made the whole buying experience a piece of cake! In my opinion, Shane really looked out for us and has earned our business for years to come. I highly recommend seeing Shane when you are ready to buy your new car!

Sincerely,

Romeo D.
Temecula, Ca

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WyattBeard
4/11/2013 10:38:09 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Shane  BrownShane Brown
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Moss Bros. Chevrolet:

I was a tough customer to get financed. I was turned down elsewhere but Shane Brown and Rick Seaton wouldn't give up. They found us financing within a few days so I could get the truck I wanted. They worked very hard to make my purchase go as smoothly as possible. The whole dealership made me feel welcome and I HIGHLY recommend doing business with them. Very clean establishment and they had a great selections of trucks to choose from. I LOVE MY NEW CHEVY SILVERADO 4 WHEEL DRIVE.

Thank you Moss Bros. for taking the time to put me in the truck I wanted,

Wyatt Beard

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star1ight04
3/28/2013 3:18:15 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Nasim AhmedNasim Ahmed
Kacy ReneauKacy Reneau
  • Customer Service:

    2
  • Quality of Work:

    2
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    3
  • Overall Score:

    1.8

My Review Of Moss Bros. Chevrolet:

Seling a truck to me they were friendly and helpful. But they called a month later demanding a co-signer or the truck returned! A month later! Not the 10 days that are required. Kacy was horrible over the phone not helpful or empathic at all, laughing as if it was a funny matter. I was told by Kacy and Nasim that upon returning the truck I would get a check for my down payment refund... not true ! I had to wait a week later for a check that I was told would be mailed to me, but instead it was mailed to dealer where I had to drive again to pick it up. I'm just glad to be done with them, they are some scam artists there! Stay away!

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Arnoldine9
2/14/2013 7:03:09 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Shane  BrownShane Brown
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Moss Bros. Chevrolet:

We had checked other dealers and their customer service was less than pleasant. We got in touch with Shane who went above and beyond our expectations. Shane made our buying experience painless and pleasant!

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McGee949
2/6/2013 12:42:40 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Shane  BrownShane Brown
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Moss Bros. Chevrolet:

Our experience at Moss Bros. Chevrolet was very enjoyable. We traveled 30 miles, to meet with their Internet Manager, Shane Brown who exceeded our expectations and gave us a great deal. He is a great asset to the Moss Bros. organization.

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Dlayman1231
1/8/2013 2:48:16 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Gene RussellGene Russell
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Moss Bros. Chevrolet:

My experience at Moss Bros. Chevrolet... was excellent. Gene Russell was our salesman, and he exceeded our expectations in every way. First, he was very friendly and personable. He worked with us for over 6 hours to get the numbers on 2 leases where we needed them to be, with a lousy trade in and minimal cash out of pocket. He accomplished a fast turnaround on a dealer trade for the second vehicle, and maintained excellent communication until we were able to get the second lease signed. The communications and his ability to get the numbers very close to our original wishes were key. Gene's the first car salesman I've dealt with that I would be extremely disappointed if I was not able to get my next vehicle(s) from him. All in all, an excellent experience which I will be telling friends and family about!

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randy12328
12/11/2012 9:55:16 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Anthony CaridiAnthony Caridi
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Moss Bros. Chevrolet:

I am the one with the 2008 Chevy 2500 HD pick up that had a incident with Moss Chevrolet. I hastily wrote a review about them about a month ago on this site and I now feel that I was wrong about their service. Not everything goes as planned and accidents do happen. I realize that I did not give them enough time to fix the problem and I over-reacted. Anthony Caridi, the Vice President, took care of the problem to my satisfaction and made everything right. They demonstrated to me that Moss Chevrolet does stand behind their work and they earned my business back. I highly recommend them to my friends and family . Thanks Moss Chevrolet.

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drivehome76
7/9/2012 3:36:56 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Javier HernandezJavier Hernandez
Robert OgozalyRobert Ogozaly
Wendell WrightWendell Wright
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Moss Bros. Chevrolet:

from the first time I drove into the driveway of Moss Brothers Chevrolet in Moreno Valley I have alway been greeted by a friendly advisor who noted my problems, asked if I need a ride home, which is a great service provided by Moss Bros, Chevy. I have alway been completly happy with the personnel and the service that I always recieve.


Richard Moreland
909-225-7701

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ote60
4/19/2012 1:40:12 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Santini PompaSantini Pompa
Wendell WrightWendell Wright
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Moss Bros. Chevrolet:

Excellent service and very frienly. I'm a very satisfied customer of Moss Bros Chevy dealer. If I need another car I will make sure I buy it from Moss Bros Moreno Valley.

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target58
4/11/2012 6:36:23 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Rafael HerreraRafael Herrera
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Moss Bros. Chevrolet:

I must have been there 5 or 6 weekends in a row to check out the new sonics. All the salesman were really polite, not trying to get me to buy something more than I was looking for. Rafael was my salesman when I finally decided on a car. He was very polite and easy to work with as was all the managers inside. My husky and I love our sonic h/b so far, especially the gas $saved! Have been back to have lo-jack installed and service department also has very polite employees. Thanx for the coffee and donuts!

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