Moss Bros. Chevrolet

I expected alot more from this dealership. I always heard some good comments about this dealership. So my family and I took a chance with moss bross chevy and checked out there truck inventory I always heard some good comments about this dealership. So my family and I took a chance with moss bross chevy and checked out there truck inventory. Mind you we already had an appointment with another dealership for a truck test drive. But we wanted to keep it local with the community. So at first the sales person seemed very professional, respectful. I stated what I wanted , he showed me what they had in stock. I instantly liked a truck that he showed us. The price was too high for us in the beginning but he was able to knock the price down for us. Although it wasnt what he guaranteed what he can drop the price too i was still content with the markdown . So we pulled the trigger and closed the deal!! My family was super happy for the "Monster truck" from what my boys call it. Now comes the downside of this whole sale, the front center seat belt buckle does not lock!! Definitely a safety hazard for my family, the sales man knew about this and still sold us the truck, he calls me after leaving the dealership saying "dont have no one set in the front seat." What kind of professionalism is that!! Also literally the following morning, I noticed a huge leak coming from the truck (oil/coolant) and I'm not talking about a few drops this was more like a puddle. I called the sales man to stress about this. He mentioned to bring the truck in and they would take care of it with the seat belt buckle. Im like cool!! . I took the truck in with the service department, at first they did not want to take the truck in because my extended warranty was not active!! I'm thinking to myself why do i need my extended warranty to fix an existing problem. Luckily the sales man was able to help out confirm to the sales advisor to take the truck in. I left the truck with them for about a week then asked for an update, it was not even looked at nor the seat belt buckle was fixed. I asked what is going on and they stated "were waiting for your extended warranty to be active," they said it can take up to 30 days to get it active. I thought from what the sales man said "we will take care of it" meant they would fix the problems. So I took the truck out of the shop and just asked to keep me updated with the warranty. This was on a 05/02/25. Now the check engine light turns on!!! Great. The sales manager calls me 05/05/25 and tells me the warranty is active to bring the truck in. I take the truck to the service department once again, the chevy advisor says that they will take the truck to dodge service department, they will be handling the repairs. Cool!! Now we're getting somewhere. So fast forward to 05/08/25 the dodge advisor gives me an update, and sad to say this truck needs alot of MAJOR fixing. So I'm definitely furious with this sale. I strongly belive that they knew this truck needed alot of mechanical work and they were untruthful with the history of the truck. I even asked the sales man after I read the car fax if the truck had these major maintenance that the truck called for because there were no information about it. He stated "I'm sure they did, dodge keeps up with all major maintenance." So now I am just waiting to see what will happen to this truck, and hopefully this dealership can make this right. More

Thank you for the unconditional auto services for my vehicle. Representative Carlos that works in this department is very professional and helpful. He will make sure you are satisfied and that whateve vehicle. Representative Carlos that works in this department is very professional and helpful. He will make sure you are satisfied and that whatever is needed is completed right. I continue to come here when I need oil change, transmission oil change, anything that my car needs done i definitely come here at Moss Bros Chevrolet Services!!!! One thing I do want to say if Carlos is off i hold off till he is back at work. Because dealing with him is the best and you will walk away with all your needs for your vehicle completed 💯 Thanks again Carlos!!!! Appreciate the time and support and help you put for your customers 👍 🙏 More

Moss Bros Chevrolet customer service was excellent with the entire crew service I received before and on that day of service! the entire crew service I received before and on that day of service! More

Mi carro no tenía nada y aún así duraron 6 Días para entregármelo , tuve que rentar un carro mientras ustedes tenían mi carro que no tenía nada ,,, gasté en la renta de un carro y aparte ustedes me cobr entregármelo , tuve que rentar un carro mientras ustedes tenían mi carro que no tenía nada ,,, gasté en la renta de un carro y aparte ustedes me cobraron 300 dólares por tener mi carro ahí sin tener nada ,, no son honestos y sobre todo no les importa las necesidades del cliente , More

Everyone involved with my visit was very helpful and understanding of my needs. I was shown only trucks that fit my needs understanding of my needs. I was shown only trucks that fit my needs More

Phone call excellent. Greeting excellent. Sales person excellent. Finance people excellent. Overall service excellent. Our purchase experience was excellent. Greeting excellent. Sales person excellent. Finance people excellent. Overall service excellent. Our purchase experience was excellent. More

We waited while the service was done and it did not take very long. The battery in my key fob was also replaced. very long. The battery in my key fob was also replaced. More

I had a fantastic experience at the dealership. From start to finish, the staff went above and beyond to make the process smooth. Fernando, in particular, was amazing. He was incredibly helpful and From start to finish, the staff went above and beyond to make the process smooth. Fernando, in particular, was amazing. He was incredibly helpful and made sure I understood every detail. I couldn’t have asked for a better experience. IHighly recommend this team! More

Jeremy was very helpful in service and did everything he could to make sure my vehicle was repaired properly. could to make sure my vehicle was repaired properly. More