Motion Kia

Refused to honor Kia vehicle warranty On August 24th, I brought in my Kia for warranty service for a defective wheel bearing. The dealership confirmed over the phone that the front right On August 24th, I brought in my Kia for warranty service for a defective wheel bearing. The dealership confirmed over the phone that the front right wheel bearing was fully covered under warranty for 100,000 miles. The vehicle had only 67,315 miles on it at the time. On August 25th, the dealer refused to honor the warranty saying that the defective wheel bearing was caused by an accident. This car has NEVER been in any front end accident. Ever. The dealer wanted to charge us several hundred dollars to do the repair. I protested and argued that the car was never in any such accident and that they were obligated to do the repair for free. They refused and would not release my vehicle back to me unless I paid them $85.60 for their time to look at the vehicle. I refused and told them I owed them nothing as they incorrectly refused to honor the warranty. They still refused to release my vehicle to me until they received payment. Basically, they were holding my vehicle hostage to collect a fee to which they were not entitled. The Service representative, Glenn, had the nerve to tell me that if I had done some oil changes there, they would have considered honoring the warranty. I was unaware that honoring a warranty was conditional upon having other services provided by that dealer. In fact, there is no such rule and what they do is unethical and ILLEGAL. The following week when I had some spare time, I brought the car to a different Kia dealership. This dealer looked at the car and said that it was eligible for free repair under warranty and that the other dealer was either mistaken or trying to defraud me of hundreds of dollars. They performed the repair for free and now I have a credit card dispute with Motion Kia. Reading other reviews, you will see that this is not an uncommon experience at this awful dealership. Never again will we set foot in that dump. More

Bad Service experience Don't even know where to start....service and communication were lacking. I am sorry for the money I spent at this dealership. From not booking my app Don't even know where to start....service and communication were lacking. I am sorry for the money I spent at this dealership. From not booking my appointment for service and a loaner car to having to keep my car for 4 days for a 1 day job, not washing my car twice when it was there as promised (first time I had a coupon and they ignored it) and performing a voluntary recall service without telling me, it was an unpleasant experience. To boot, the price quoted for my service was $400+ off. The General Manager did not even acknowledge the emails I sent to let him know about my experience. What really tops it off is Kia Corporate contacted him about my experience and he told them he'd call me to discuss what they can do to make things right with me. I'm still waiting for that call........it's been over a month now. More

Excellent Andy! I went in to Kia not expecting to buy anything. Andy and Kevin were so nice and had all the patience in the world for my indecisiveness. Needless to s I went in to Kia not expecting to buy anything. Andy and Kevin were so nice and had all the patience in the world for my indecisiveness. Needless to say I left Kia with a new leased Kia Soul and I love it! More

Upset Customer I was really upset today, and didn't know how to handle it in person. I went in for a routine oil change, and they charged me over $200. I wasn't awar I was really upset today, and didn't know how to handle it in person. I went in for a routine oil change, and they charged me over $200. I wasn't aware that they were doing all of these things to my car, like replacing all these filters and inspections without asking. I was too embarrassed to say that I couldn't afford it. I really wish I would have said something, but this being my first brand new car, I wasn't sure if it was routine at the 15,000 mile mark and didn't want to look like an idiot. I wish they would have told me everything before hand, and I'm seriously contemplating not going back, even if that means no free tires for the life of the car... More

Leased a 2016 Kia Sorrento Jonathan Cardenas and the rest of the staff were very helpful in helping me decide between a Sorrento and a Sportage. I have three kids in car seats a Jonathan Cardenas and the rest of the staff were very helpful in helping me decide between a Sorrento and a Sportage. I have three kids in car seats and they let me see how the actual seats fit. Once I figured out what worked for me and my kids Jonathan was able to work with me to make it fit my budget. More

TREATED ME LIKE A DOG!!!!!!!!!!!!!!!!!!!!!! It all started last September 2012, when I bought a Kia Optima Hybrid. After 3 weeks bubbles appear in one of the tires. Gary the manager of Motion Ki It all started last September 2012, when I bought a Kia Optima Hybrid. After 3 weeks bubbles appear in one of the tires. Gary the manager of Motion Kia would not give me a tire and said that the bumper to bumper warranty will not cover the tire.Aren't the tires included in the bumper to bumper warranty? He told me to leave the car and he'll take care of the problem. I told him how am I going to go home? He said it's my problem. I eventually got him on the phone and told him if he doesn't give me a replacement of the tire, I will never buy anything from the dealership again. I didn't threaten him, I just said I won't do business with him again. It's not a threat! The next thing that happened with the car is the air conditioning won't work. Motion Kia had the car for 2 months and they couldn't fix it. After constant follow-up with them they told me they have to get the parts in Korea. Finally after exchausting everything else, they have to put a new wire harness in the car. Motion Kia must have spent over 10,000 $ to cover car rental/labor/parts.Adrian the service manager felt ssorry for me not having my car, but still paying for it. He told me one day, he'll replace the bad tire and the least he can do for me after all the aggravations I've been through with the car. Why couldn't Andy, the salesman or Gary the manager do what Adrian did that would only be good business. Now I had a problem with my trunk open up unexpectedly which is very dangerous! The reason I believe this is happening is they did a bad job in installing the wire harness. Last July 25th,I ran over a rock on Route 280 and the log nuts are too tight and had a serious problem taking it off. Motion Kia was the one who rotated the tire and put the log nuts too tight. I went to Motion Kia that day very angry, because they put me and my wife in a very dangerous situation. I was yelling in the showroom and they took me out. Andy told the guy that was in my face that I am a minister,, I said can a minister not allowed to get mad? Only God is perfect Wouldn't you yell if you were in my situation? So I am now barred for life in Motion Kia. This is the best thing that ever happened to me. Thank you and God Bless!! More

GREAT EXPERIENCE !!! Lorre and Jim from Motion KIA in Mt. Olive, NJ made buying a new car as exciting as it should be. Without question this was the best car buying experi Lorre and Jim from Motion KIA in Mt. Olive, NJ made buying a new car as exciting as it should be. Without question this was the best car buying experience we have ever had. No haggle, no high pressure. No rip offs. From now on, we will go here first for all of our vehicle needs. We are from Staten Island, NY and drove one hour and it was worth the trip! They were fantastic to deal with. I would buy another car here and tell somebody I know to buy or lease here. More

Treated like family Third Kia I bought there and each time it was a great experience. The did exactly what they had promised, honored the internet quote, got a great pric Third Kia I bought there and each time it was a great experience. The did exactly what they had promised, honored the internet quote, got a great price and everything went smoothly. I have been back twice with my first Kia Optima for routine maintanace, the first one was on the house, everything went right on time, no wait and flawlessly. I recommend this dealer. More

Best car buying experience Go to motion KIA mt. Olive. I absolutely hate stepping into car dealerships, walked out of 2 before going to Motion. Andy K is best. Thank you. Go to motion KIA mt. Olive. I absolutely hate stepping into car dealerships, walked out of 2 before going to Motion. Andy K is best. Thank you. More