Motor City Lexus of Bakersfield

Greatly appreciate working with Imo, Service Writer at Motor City Lexus. He is courteous, knowledgeable, & respectful of my time & needs. Motor City Lexus. He is courteous, knowledgeable, & respectful of my time & needs. More

My service appointment was good from start to finish. Easy to book my appointment online, I was greeted upon my arrival by Matthew, the service technician and he quickly explained my appointment needs, Easy to book my appointment online, I was greeted upon my arrival by Matthew, the service technician and he quickly explained my appointment needs, and I was on my way. My car’s servicing was completed quickly; which I appreciated. Thank you. More

Took my car to Motor City Lexus for a 100k maintenance, and the whole experience was great. The staff were super friendly and made everything really easy from start to finish. What I really appreciated wa and the whole experience was great. The staff were super friendly and made everything really easy from start to finish. What I really appreciated was that Ares followed up a few days later just to make sure everything was running smoothly. The car feels great now, and I can tell they really take pride in their work. Definitely recommend Motor City Lexus if you’re looking for solid service and people who actually care about their customers. More

My service visit to Motor City Lexus nice, everything was very good and the person that helping me was on point with everything about my Lexus IS350. very good and the person that helping me was on point with everything about my Lexus IS350. More

My 10,000 mile included service was explained and done very well. I also brought it in for an ac problem of blowing warm air. Originally Matthew explained that the ac was covered under warranty and theref very well. I also brought it in for an ac problem of blowing warm air. Originally Matthew explained that the ac was covered under warranty and therefore no charges were expected. However, it turned out that the cooling coil for the ac was broken due to a road hazard and therefore not covered. He contacted me with a price and I ok’d the repair. He did not mention over the phone that Motor City charged a 3% surcharge for credit cards. Therefore, I was shocked at this increased price. Although the cashier pointed to a card on the counter which was turned around and not seen by me about this fee, she did not explain it until after I questioned the higher price. I was very upset at not knowing this in advance. I asked for the keys back to the wonderful loaner car and they agreed to let me use it to retrieve my checkbook. As I was getting ready to leave, Matthew came down the hall and I told him he did not inform me of this surcharge. He knew I was upset. He offered to make it right by deducting $ from my bill. After some thought on his part he said he probably didn’t say anything in advance was because he expected this to be originally covered under warranty. I thanked him for his coorecting the bill. This is the reason for the high rating. Admittedly it would have been a “1” otherwise. My suggestion is that the law be followed and the information be put onto any estimate so people can make informed choices on payment. I pay cash all the time for this reason. More

Very personable and helpful. I felt welcome, my questions were answered, and I believe I got a fir price. I felt welcome, my questions were answered, and I believe I got a fir price. More

Great experience with the service dept! They were friendly, efficient, and trust worthy. Dustin followed up with the service and addressed all of my questions/concerns. They were friendly, efficient, and trust worthy. Dustin followed up with the service and addressed all of my questions/concerns. More

Great customer relations from Ino when I recently had my car serviced. I appreciate always having a loaner available! car serviced. I appreciate always having a loaner available! More

Fernando was a great sales representative. As out of the area buyers, we were trusting the advice of a friend to choose this dealer and specifically this representative. He provided us criti As out of the area buyers, we were trusting the advice of a friend to choose this dealer and specifically this representative. He provided us critical upfront information to supplant our internet research. We will and are recommending them to our local friends. A very positive experience with both the staff and brand. More

Perfect -from the receptionist to the manager. Matthew Munoz was particularly helpful in expediting my maintenance Matthew Munoz was particularly helpful in expediting my maintenance More