MotorWorld Chrysler Dodge Jeep

MotorWorld Chrysler Dodge Jeep
150 MotorWorld Drive
Wilkes Barre, Pennsylvania 18703
(888) 459-2493

Manufacturers: Chrysler, Dodge, Jeep

Most Reviewed Employees
Omir Omeragic Omir Omeragic
MotorWorld
Wesley Burguess Wesley Burguess
Sales Consultant
Joe Alles Joe Alles
Jack Coen Jack Coen
MotorWorld
Larry Crolick Larry Crolick
MotorWorld
Mike Slacktish Mike Slacktish
Sales Consultant
Robert Edwards Robert Edwards
MotorWorld
Dennis Armour Dennis Armour
MotorWorld
Matt Zaborney Matt Zaborney
Motorworld
Dale Kitchnefsky Dale Kitchnefsky
MotorWorld
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.7/5
75 Reviews
MotorWorld Chrysler Dodge Jeep

Overall Score: 5 Star Rating4.7



About MotorWorld Chrysler Dodge Jeep
Certified: MotorWorld Chrysler Dodge Jeep
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, MotorWorld Chrysler Dodge Jeep has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



jvcap
3/23/2012 9:45:15 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Zaborney

My Review of MotorWorld Chrysler Dodge Jeep:
They are in a very conveinient location, the place is very neat and clean with professionally dressed employees.
The dealership is well layed out with service facilities and a good variety of vehicles to look at and choose from.

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Response from: MotorWorld Chrysler Dodge Jeep
Added: 5/3/2012 11:25:06 AM
Good morning Jvcap. In response to your review, I want to take the time to thank you for praising our dealership. MotorWorld Chrysler Dodge Jeep Ram works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please don’t hesitate to call or stop in anytime should you need any further services. Thank you again and have a great day!

lgperry
3/14/2012 4:12:16 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jack Coen, Mark Greigo

My Review of MotorWorld Chrysler Dodge Jeep:
We were unable to find a vehicle that matched our criteria (model, color, options) within several miles of the Rochester area. We were excited to look at your website and discover you had in stock the very vehicle we were searching for. Our initial call to your dealership to verify availability of the Jeep we had seen on your site was handled very professionally by Jack Coen. Jack explained to us how the sales and delivery process would be handled with us being NY State residents. Our visit to your dealership went as smoothly as Jack had explained it. The purchase and delivery of the new Jeep for us was a very pleasant experience. Jack spent a lot of time explaining the multitude of features of the vehicle which was very much appreciated. The staff we had contact with was very proffessional and helpful. Our overall feeling was that it was the most pleasurable auto purchasing experience we have ever had.

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djsmitty
2/12/2012 5:06:08 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Joe A, and Omar the financer.

My Review of MotorWorld Chrysler Dodge Jeep:
This dealer is the worst dealer you can deal with possibly in the whole United States. After what we have gone through, and are STILL going through because of purchasing a 2011 Dodge Durango Crew through them is unbelievable. We would rather ride trycicles everywhere at this pooint. All they do is cheat you out of money, and more. They upped the MSRP on our vehicle $15,000 without letting us know, and they did that on the paper in the window so we COULDN'T KNOW. Now we are stuck with a car we absolutely LOVE, but can absolutely can't pay. We are being charged over $8 PER DAY!!!!!! JUST IN INTEREST!!!! Let alone them not listening to us about what we wanted to pay per month, and what we wanted to have in the car. They are robbers. Do not buy here, Unless you like the idea of loseing $15,000.

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wyatt902
2/9/2012 1:48:25 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike/Tiffany

My Review of MotorWorld Chrysler Dodge Jeep:
The atmosphere was so inviting it was a no pressure car dealership that i would highely recomend my friends and family to purchase their vehicle from Motor World.

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mollie.2012@hotmail.com
1/30/2012 5:34:45 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jack, Bob & Omir

My Review of MotorWorld Chrysler Dodge Jeep:
First time for purchase at your dealership all folks we had contact with were
very friendly , cordial and knowledgeable about the Jeep.
Needed to go back Monday with title,saw Bob, Omir and Jack.
Jack was able to run over some of options that I was having a problem with
Very helpful.

I don,t give my password out----I was hacked recently ____SORRY

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nicois#1
1/20/2012 11:27:11 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: WESLEY BURGESS

My Review of MotorWorld Chrysler Dodge Jeep:
Wesley was great to work with very helpful I have purchased vehicles here prior and was satisfied with service They hav e a large selection of vehicles to choose from I would however since I purchased a Mercedes and Commander in past maybe got a betterdeal even though I leased but maybe returning customers should get a better incentive even though Chrysler gave a deal Motorworld should maybe give to returning customers a dinner at the casino or a 50.00 or more voucher for the canino slots,

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chrys200
12/27/2011 2:47:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Fedor

My Review of MotorWorld Chrysler Dodge Jeep:
After weeks and many many different dealerships we were finally able to drive away with the car and price we wanted. The sales team worked tiredlessly on getting us the numbers we needed to make our purchase. The other dealerships we visited in the area were not able to provide us with the same quality service, professionalism or price that we received from Motor World. My husband and I immediately knew that Motor World was different and far above any of the other dealerships we had been to. Thank you making thepurchase of our new car possible.

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katpen
11/7/2011 11:15:37 PM

Overall Score: 2 Star Rating   1.8  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Bob(sales manager) Omir(financial)Chuck(salesman)

My Review of MotorWorld Chrysler Dodge Jeep:
We CUSTOM ordered our brand new dodge ram 3500 larimie long horned ed. in July this yr. to be delivered in Nov. It came in early in late Sept. We asked them to see how much we needed down along with our 2011 dodge ram 1500 outdoorsman trade in. "OMIR" told us we were APPROVED with $15,000 down. "CHUCK" told us we had till Nov.11th to come up with the rest of the down payment. We had the money on Nov. 5th called VERY EXCITEDLY to tell them we had the money and were coming for our truck. They told us they had to resubmit the application but not to worry cuz we had already been approved!!Two days went by and WE HAD to call them back and ask when we could get the truck? They then told us we were declined for the loan but would keep working on it. We found out we were APPROVED by our bank and drove up there to let them know ONLY TO FIND OUT OUR CUSTOM ORDERED TRUCK HAD ALREADY BEEN SOLD!!! We asked when? "BOB" LIED to our faces and said just this weekend. So we asked why they were still telling us just today that they were working on getting us approved when they had ALREADY SOLD OUR TRUCK!!!! Then "BOB" told us he couldnt hold it for us and that he SOLD OUR TRUCK THURS. LIE NUMBER 2(he first said he sold it on the weekend) We were told we had till NOV. 11th to come up with the down payment!! So WHY WOULD THEY SELL IT BEFORE THEN? We r still gonna get the CUSTOM MADE 2012 DODGE LARIMIE LONG HORN ED. MEGA CAB DIESEL TRUCK!!! But NOT from this dealership and will let as many people as we know IF THEY WANT TO BUY A NEW TRUCK DON'T BUY IT FROM THE LIARS OF MOTORWORLD DODGE WILKES BARRE PA!!!! Their word is worth nothing cuz YOU CAN NEVER TRUST A LIAR!!!!!! Oh they were friendly at first BUT when it came to KEEPING THEIR WORD OR MAKING A QUICK SALE, the $$$$$$$ WON over the customer service and their TRUE COLORS SHINED THROUGH!!!

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Response from: MotorWorld Chrysler Dodge Jeep
Added: 11/21/2011 11:03:11 AM
Unfortunately, despite several attempts, we were unable to secure financing for this client at terms that were agreeable for both the bank and the client. We were able to document a time-line of correspondence with this client, which he has not rejected, and which are contrary to the claims above. We have, however, identified a miscommunication between the Sales Staff and Management regarding the length of time we would hold the vehicle into November – that situation has been addressed. To that end, there was certainly no lying or deceit – we very much wanted to deliver this client this truck, but were unable to do so.

Response from: katpen
Added: 12/3/2011 1:56:49 PM
I will not let them lie and get away with it!!!The management and staff KNEW about the Nov. 11th deadline for the deposit because all three BOB,OMIR,AND CHUCK were in Chucks office when he gave us the deadline!!! I wouldnt be so upset if they weren't!! We are NOW PROUD OWNERS of the exact same truck with the same amount down payment that THEY SAY WE WERE DENIED FOR!!! Thats kinda funny seeing that WE WERE ALREADY APPROVED TO BEGIN WITH THATS WHY WE WERE COMING UP WITH THE $15,000!!!! THEY LIED, THEY CHEATED US, AND THEY BLEW IT!!!! Not only did they blow a sale from us but our son also bought a 2011 dodge with us as co signers!! Kinda funny we can cosign and buy a truck after they say we were socalled DENIED!!! And after hearing our story a man from my husbands crew at work says he ISN'T even gonna try to buy one MOTORWORLD DODGE but will go straight to "HEBERTS TOWN AND COUNTRY" At least they WON'T LIE!!!!!

mccabek
10/25/2011 4:54:33 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Zaborney

My Review of MotorWorld Chrysler Dodge Jeep:
My experience at motorworld was fantastic. This was the first time that I have leased a new vehicle. Matt was VERY patient and helpful throughout the entire decision process. I will definately be back and will be recommending friends and family to Motor World and to Matt Zaborney.

Thank You

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hofsommer
10/11/2011 8:32:18 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Martino

My Review of MotorWorld Chrysler Dodge Jeep:
This is the fifth vehicle we have purchased from this dealership, and all five times were an outstanding experience. They make you feel important from the minute you arrive, and cater to your every want and need. I believe that they have the most friendly, and curtious staff, but most importantly, they taylor to your needs and work with what will work for you. They are about more than making the "deal". Two thumbs up...... Thank you for a job well done ...! The Hofsommers.

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