MotorWorld Lexus - Service Center

This was my third service appt with Collin Finkel. As with the earlier two, it went perfectly. Recognizing the time required, Collin met me on arrival with a brand new Lexus to use as a loaner for the As with the earlier two, it went perfectly. Recognizing the time required, Collin met me on arrival with a brand new Lexus to use as a loaner for the day. Upon return, the paperwork awaited my signature;all had been taken care of and the work done to my complete satisfaction. I was impressed to say the least, and on my way home in minutes. Clearly, I recommend him as a highly competent service rep or I wouldn't be taking the time to write this. More

Collin Finkel showed a complete lack of professionalism during my visit on May 27, 2025. Despite having a scheduled appointment and arriving early, I was never greeted, acknowledged, or offered any assista during my visit on May 27, 2025. Despite having a scheduled appointment and arriving early, I was never greeted, acknowledged, or offered any assistance. He prioritized another customer who arrived at the same time and made no effort to check me in or even speak to me. His dismissive attitude made it clear that customer service is not a priority for him. Very disappointing. More

My wife and I recently had service on each of our Lexus vehicles. Collin was a pleasure to work with on both occasions and made our experience an awesome one. I was recently asked by a friend of ours why w vehicles. Collin was a pleasure to work with on both occasions and made our experience an awesome one. I was recently asked by a friend of ours why we choose Lexus over Volvo and I explained that I receive better service at Lexus. Please pass this on to Collin as he deserves to be recognized. Thanks for the positive experience! More

Helen goes over and above what would be expected She is on top of all work and where it is in repair. Thank you Helen on top of all work and where it is in repair. Thank you Helen More

I recently had my Lexus serviced at Motorworld, and I had the pleasure of working with Dave, the Service Advisor. Dave provided an exceptional level of service from start to finish. He was attentive, knowled the pleasure of working with Dave, the Service Advisor. Dave provided an exceptional level of service from start to finish. He was attentive, knowledgeable, and truly cared about making sure my vehicle was taken care of. Dave took the time to thoroughly explain the service process, what was needed, and why it was important. His communication was clear and consistent, keeping me informed throughout the entire experience. I felt confident that my car was in good hands. What I appreciated most was Dave's honesty and dedication to customer satisfaction. He never tried to upsell unnecessary services and ensured that everything was done correctly the first time. My car was returned to me in excellent condition, and the whole process was smooth and hassle-free. If you're looking for a trustworthy and professional Service Advisor, I highly recommend Dave at Motorworld Lexus. He made my service experience stress-free, and I left the dealership knowing my vehicle was well taken care of. Thank you, Dave! More

At that dealership I have done all the maintenance on my vehicle since I bought it 3 years ago with only 20 thousand miles and it has been the best decision of my life. vehicle since I bought it 3 years ago with only 20 thousand miles and it has been the best decision of my life. More

Derek was super helpful and knowledgeable. Very patient and articulate. Helped me setup my 2021 Lexus GX 460. Very patient and articulate. Helped me setup my 2021 Lexus GX 460. More

Joel Newell has continually gone above and beyond to make sure we are satisfied. He is very concerned if there is a problem and solves it quickly and accurately with utmost professionalism. He is an asse sure we are satisfied. He is very concerned if there is a problem and solves it quickly and accurately with utmost professionalism. He is an asset to the dealership and a genuinely nice person. More

Marisa is by far an outstanding associate. She is always friendly and goes above and beyond to make sure your service appointment is done properly. She is an assist to Motor World Lexus. She is always friendly and goes above and beyond to make sure your service appointment is done properly. She is an assist to Motor World Lexus. More

I had an unfortunate accident while visiting friends in the Poconos. I had the car towed to Motorworld Lexus and even when the NX300h had to be transferred to the Collision Center, Joel Newell followed up the Poconos. I had the car towed to Motorworld Lexus and even when the NX300h had to be transferred to the Collision Center, Joel Newell followed up with me, Joel was professional and engaging. I would not hesitate to recommend Joel to any Lexus owner. By the way, I was a partner and General Manager of a Lexus dealership in Lawrenceville, NJ for 32 years, so I believe that I am qualified to write this review and recognize Joel's many positive attributes. Brian Bennett More