Mountain Hyundai

I'm not a review kind of person so this is a tough one but feels necessary nevertheless: I took my 2020 Palisade in to Mountain Hyundai early April '26 for 2 recalls: 1) 3rd row seatbelt malfunction which but feels necessary nevertheless: I took my 2020 Palisade in to Mountain Hyundai early April '26 for 2 recalls: 1) 3rd row seatbelt malfunction which could cause ejection during rollover (fun for the kids I guess?) and 2) malfunctioning rear shocks. My shocks were already broken so that recall timed well. After waiting in the dealership for about 3 hours, they finally said they could put me in a loaner car while they finished diagnosing it. An hour after I left the dealership then called and said I needed to come pick up my Palisade and take it home as the parts for repair are on backorder and they don't know when it can be fixed. I told them "I'm not comfortable with you telling me to drive my vehicle home (with my small children) knowing there are open recalls" to which I was told I can just keep the loaner car. I was asked to come back down about a month later so they could renew my loaner car, so I made the drive down, they renewed and I went home. Fast forward to Tuesday, 6/30, I called to ask for the status on my car and was told it was ready for pick up (they never called though, I called them). I drove down, picked up my car and as I was driving out could immediately tell the shocks had not been fixed. I circled around, pulled back into the bay and had the service manager come on a drive with me where he immediately confirmed the shocks were not fixed and deeply apologized for 1) Telling me it was fixed when it wasn't and 2) Letting me drive off the property in a damaged vehicle. He said they would get it back in rotation and call me when it was ready. Unfortunately, on my way home that day, a piece of gravel popped up on I-76 and caused a chip on the Loaner car that turned into a crack. I immediately contacted Jesse Rodarte and Angelica Maes to let them know what happened. On Friday, July 3rd, I was notified via text that my Loaner car was being retired and I needed to bring it back in for another one. Given the short notice and holiday weekend, I didn't have time to get the windshield fixed. I brought the loaner in on Monday, 7/6 and asked David Hunn, Service Director, if they could just handle the windshield in house given the frustration of the past 10 weeks and multiple fruitless trips I had to make to the dealership. David called me today, 7/10, to say no and that a claim would need to be filed to get the Windshield replaced. If Hyundai had made a better vehicle in the outset, there wouldn't have been a double recall (and broken shocks) that had me bringing the vehicle in to begin with. If Hyundai's service team had not made the mistake of telling me my car was ready on 6/30, I wouldn't have driven down there in the loaner and wouldn't have gotten a piece of gravel in the windshield on my way home. If my car was ready, then it would have been my vehicle getting the damage, not the loaner. And if Mountain Hyundai would just own up to their mistakes in these last 10 weeks and eat the cost of the repair, I wouldn't be leaving this review. It's not any one person's fault but a systematic failure of processes. Tyler, if you'd like to discuss, please reach out. Thank you. *Since this post, I was contacted by the dealership and told they would like to work with me but not if I'm "review bombing". Telling the truth isn't review bombing. Are you asking me to lie about my experience? Now waiting on a possible call from their Owner/GM. More

Willy took great care of us in our new Tuscon purchase. He was patient and knowledgeable. The whole purchase process at Mountain Hyundai was efficient and pleasant. They are fair and helpful. I highly r He was patient and knowledgeable. The whole purchase process at Mountain Hyundai was efficient and pleasant. They are fair and helpful. I highly recommend this dealership and our salesman, Willy. More

Wow. Literally 10 phone calls and numerous messages to humans and voicemail just to get someone on the phone to talk to me about the buyout price for my H Literally 10 phone calls and numerous messages to humans and voicemail just to get someone on the phone to talk to me about the buyout price for my Hyundai lease. When I finally got Scott on the phone, I was given the price that matched what Hyundai Motor Finance (HMF) gave me via phone and web and he said there would be taxes too. He was able to give the rate on the phone but not the exact amount for some reason. I was psyched because in Colorado the dealers have managed to turn lease buyouts into a scam in their favor so they can charge a dealer fee (most states it's handled directly with HMF for ZERO FEES). Scott made zero mention of a dealer fee so I said I'd be there in 30 minutes. When I arrived, Scott came out after 10 minutes or so and told me he had called me and texted me (of course, to the wrong number) after we hung up to give me more info about not being able to provide a new temporary registration tag and that, well, that dealer "thieves" fee was to be charged anyway. I expressed my disappointment but in the interest of time I said fine, let's do it and you can steal my money even though you lied about it on the phone. I expressed how pathetic the experience had been with the dealer. Scott disappeared to the back room. Some minutes later a lackey who didn't identify himself came out, presumably to assist with the buyout. Being super disappointed in the experience I asked if the GM was around. The lackey said yeah, that's him over there. The guy in the loud suit? Yeah. And that's where things got really crazy. Pretty sure his name is Tyler. I began giving the feedback, same as above. He started making excuses about issues they're having with a mismanaged construction project. I expressed clearly that his excuses were a waste of my time and his. He said I was rude. I said it was rude for his employees to cost me so much phone time and then for them to lie to me on the phone when I could finally talk to one. He insisted that Scott didn't lie to me about the buyout amount but refused to bring Scott over to give his side of the story. Tyler kept insisting that it was "illegal" for them to do a lease buyout without charging the dealer fee. Well, HMF insists that this isn't true, they state very clearly that some dealers in Colorado do, and others don't. Like a lot of car dealership people, he kept trying to redirect to this or that and I wasn't having any of it. I pushed back on every piece of b s he tried to push at me. He kept saying i was rude for not swallowing his nonsense, at one point even telling me I'm the rudest customer he's ever dealt with. This I find hard to believe, the way that this business is run. However, if it is true then I take a lot of pride in that. He doesn't like his nonsense being questioned or refused. He's absolutely the rudest GM I've ever dealt with, and that's certainly saying something. After not being able to produce or even identify with title any state law requiring his dealership to steal money from every single customer with the dealer fee, he said something about how I should know what it is. When I responded that's not my job, it's his, he got miffed and said he didn't want to do business with me. By this time, I wasn't eager to do business with him either. He followed me out the door yammering on with the same lines of b s he'd been using at the desk while getting uncomfortably physically close to me, perhaps believing his size and volume would be intimidating, who knows. Talk about being rude and failing miserably at being able to accept honest and real-time customer feedback. Yikes. Based on this experience and on watching sales interactions with other customers as I waited upon arrival, I'd say this is the perfect dealership to patronize if you're into old school fast-talking sales people, inept staff, and management that has no interest in customer service or feedback. I don't imagine that this feedback will lead to any change but I think it's important to share. More

Stole $+15,000 and cost me $30,000 because? 6 months to repair warranty work. 6 months to repair warranty work. More

Excellent customer service. Responsive, helpful, knowledgeable & friendly. Msrp seemed a little high compared to other dealerships across the country. Responsive, helpful, knowledgeable & friendly. Msrp seemed a little high compared to other dealerships across the country. More

David was such a great help when I had a warranty issue with my tires. He did everything in his power to help assist me with my problem. They are still working with me to help me resolve this issue. D with my tires. He did everything in his power to help assist me with my problem. They are still working with me to help me resolve this issue. Darrell More

This was our first time leasing a vehicle and working with Foundation Hyundai. It was a good experience and Ramon was great to work with. I’ve been told that dealers and salespeople often discourage EV’s with Foundation Hyundai. It was a good experience and Ramon was great to work with. I’ve been told that dealers and salespeople often discourage EV’s or don’t know much about them, but this was not the case at all here. More

Very professional and painless. Ryan answered all our questions and concerns. Overall a good experience Ryan answered all our questions and concerns. Overall a good experience More

The dealership had good service, Ramon was nice and helpful. We were able to work together to get a fair deal. helpful. We were able to work together to get a fair deal. More

I had the pleasure of working with Ramon while searching Hyundai cars. He was very patient, very accommodating and very helpful. No wonder he was chosen as Salesman of the Month! Well deserved! Hyundai cars. He was very patient, very accommodating and very helpful. No wonder he was chosen as Salesman of the Month! Well deserved! More