Mt. Ephraim Chrysler Dodge

back again always do my car business here, they are good people in every department. A great asset to Chrysler as well. Efficient, start to finish and during t always do my car business here, they are good people in every department. A great asset to Chrysler as well. Efficient, start to finish and during the service period. Trying my first lease, a bit apprehensive but hopeful. More

The Worst New Car Buying Experience Ever Over the years I have bought several new cars. This was by far the worst experience. There was a total lack of transparency, and they misrepresented o Over the years I have bought several new cars. This was by far the worst experience. There was a total lack of transparency, and they misrepresented or just plain lied about everything. Upon arrival they immediately linked the sale of my trade-in to the purchase of the new car and said that was the only way that the deal could be done. I should have walked out then and there. With a 785 credit score and an 'Excellent' rating, I wanted the 0.0% with $500 rebate. Instead, they gave $3,500 off the MSRP that was $490 more than the MSRP listed on their website. When I complained about that after signing the contract, they then said there was a $1,795 Appearance Package for which I was only charged the $490; never mind that the Appearance Package was never mentioned beforehand, or that its contents and breakout costs were ever listed anywhere, at any time. I’m still wondering what was included. I bought the car on a Friday. It had scratches that needed to be touched up and front brake rotor problems. I did not want to take it home, and I wanted to take the contract home to review it. The manager, Mike M., after being real nice with conversation about family and the old neighborhood, ask if I could take the car home so they could clear it off the lot for inventory purposes. They would come to my house with a loaner the following Monday and would take my car back to the shop for the touch up. Against my better wishes, I agreed, because I'm basically a nice guy. What a mistake. I'm 67 years old and hypoglycemic, which means I have low blood sugar and need to eat on a regular basis. I arrived at Mt. Ephraim Chrysler Dodge about 10am, was there for over 5 hours. Not once did anyone even offer me a bottle of water, let alone something to eat. I guess that is part of how they wear you down. At the end of the day I was starting to get the shakes and all I wanted to do was get out of there, go home and get something to eat. So finally the salesman, Steven Folbaum, comes out with a pile of papers. Exhausted, I signed everything, including the extended warranty service contract. During the signing, I asked about its cost; and as I learned later after the fact, he underestimated the SC cost by a factor of 4x. The following Monday, I called and cancelled the SC. I wanted to cancel everything but they said it couldn't be undone. I also wanted my trade-in back because they only give me $2,000, even though the Kelly Blue Book high end valuation put it over $6,000. Surprise, they now have it for sale on their lot for $8,377.00. They disregarded the KBB price, and said the low $2,000.00 offer had to do with the $3,500.00 rebate they were giving me. Auto Trade offered me $4,700.00. I should have taken it. I'll never offer a trade-in to a new car dealer again. It was only at the contract signing that the 4.19% loan interest rate was revealed, telling me 'that's a good new car rate'. Remember, I have a 785 credit score and an 'Excellent' rating. At the end of the day, doing it Mt' Ephraim's way costs me over $3,000.00 more than it should have, had I sold my old car to Auto trader and held out for the 0.0% plus $500 rebate. I wasn't able to figure this out until I got home and was able to put everything onto a spread sheet. The next week, to make me go away, they cut a check for $500.00, so I'm only losing $2,500.00. This I will mitigate by tapping into my home equity line of credit and paying off the Chrysler loan in short order once the cancelled service contract cost and taxes are credited; but doing this is not something that I should have to do. It's still costing more than it should have. Finally, they provided absolutely no instruction whatsoever regarding any of the car’s features. More

great service Joe w as very helpful and kind . I was in and ut in less tHan 2 hours. I will definitely be back again. I appreciate the effort. Joe w as very helpful and kind . I was in and ut in less tHan 2 hours. I will definitely be back again. I appreciate the effort. More

Great Experience Great inventory, found a car we loved, needed 2 additional things and Dean and Anthony made sure that happened. Got us a better loan rate than what w Great inventory, found a car we loved, needed 2 additional things and Dean and Anthony made sure that happened. Got us a better loan rate than what we originally came in with. Overall, great experience. More

Warranty Work Took in my 2006 Dodge Durango and they did the Airbag Recall and the fuel inlet check valve extension of warranty issue as well. Took care of both Took in my 2006 Dodge Durango and they did the Airbag Recall and the fuel inlet check valve extension of warranty issue as well. Took care of both issues and got me taken care of. Good experience. More

courteous with good inventory Everyone involved was friendly. There were a lot of mini vans to choose from. I love my new car. They had it cleaned and ready to go that day. Everyone involved was friendly. There were a lot of mini vans to choose from. I love my new car. They had it cleaned and ready to go that day. More

3 Weeks of Nightmare The day started with my wife and I walking into the dealership with dealer incentives to help eat away my upside-down loan. We took in our 2011 Chevy The day started with my wife and I walking into the dealership with dealer incentives to help eat away my upside-down loan. We took in our 2011 Chevy Equinox with 84, 000 Miles on it to trade in, I must admit the vehicle wasn't in tip top condition. I knew i was going to get a low offer and was fine with it. I estimated the offer at 8000. The dealer offered 8500 so with the extra 500 I was happy with it. I told the car salesman, whom i will not mention by name because i 100 percent believe my soon to come problems were not his fault, what my credit score was and what i was willing to pay for the 2015 dodge journey we were looking at. It was later in the night so we did the basics he ran my credit confirmed my score ran the numbers and came back everything was falling into place. I even had the money to put down that night. All excited about the deal he came back from the finance person named Deans Desk. Dean suggested we wait till tomorrow to do the deal because it was late. The salesman came back suggested this to me and I reluctantly agreed, so he allowed us to leave with the vehicle. The next day i had work but called the dealership the salesman said he talked to Dean and everything was fine they would finish it up that day and he would call me. Heres where it starts to go down hill, no call for three days starting to get concerned i called I was told my credit dropped a bit but not to worry Dean was the best in the business and he would get it financed. I was curious how it dropped and why wasn't the paperwork done i couldn't get an answer Dean apparently kept putting it aside from what i was later told. Another three days goes by i call again they tell me to keep calm and patient they are working on it. Another 3 days i call back to find out they are having issues getting me financed but again not to worry. So here we are at 9 days out "not worrying" i waited till about a week and a half passed, mind you still driving around the new dodge journey. I have to call the dealership again to try and find out what is going on. Im told they can't find me financing but hold on try to find my own options and while they still work on their end. At this point i missed the payment on my equinox since the dealership had possession of it and i was waiting to make the down payment on the new dodge, dropping my credit more plus their 21 points in inquiries. Let skip ahead to 3 weeks driving the dodge journey and putting 400 miles on it. On a friday I call the dealership enraged at what is going on and ask for a manager. I am transferred to the manager that goes by the name of Mike M. Mike at first is very apologetic and concerned because he was totally unaware he was missing a brand new car for 3 weeks and had no knowledge of the fact also unaware of what was going on with my deal. Mike insists i call him on monday. While at work i called 3 times only to have my calls dodged. On the 4th call i tell the receptionist to let Mike M know i am on my way to resolve the situation. I am greeted with confusion and flattery, more apologies of course. I tell you what if Mike M put as much time trying to resolve the issue and find a solution as he did hitting on my wife. Im sure we would have came out of there with a much better opinion on the dealership. As we gave the car keys back and retrieved ours he continued his flattery and downplaying of the situation telling me he would personally look into the situation to give him till friday to solve the issue and not to write any reviews until i hear from him on friday. Her were are at Sunday. I didn't hear from him not even a phone call to apologize. Needless to say I WILL NEVER GO TO THIS DEALERSHIP EVER AGAIN. More

Very happy I was very pleased with the car buying process. Everyone was very courteous and made sure I was comfortable. John O was our salesman, and did a fantas I was very pleased with the car buying process. Everyone was very courteous and made sure I was comfortable. John O was our salesman, and did a fantastic job getting me and my son a great deal on a 2013 Chrysler 200. I was looking to get my son a newer car and John O found a Chrysler 200 that came to my interest. The vehicle was almost brand new and had only a few thousand miles on the car. I ended up purchasing the car for myself and gave my son my dodge avenger, which I purchased from Mt.Ephram Dodge three years ago. I was very happy with the car buying process and would recommend Mt.Ephram Dodge and John O. More