Mt. Ephraim Chrysler Dodge

I purchased a used car from this place on in May of 2013. Upon me pulling into my apartment building, my engine light went on and I noticed that one of my daytime headlights wasn't functioning as well. I cal Upon me pulling into my apartment building, my engine light went on and I noticed that one of my daytime headlights wasn't functioning as well. I called the next day and set up an appointment to bring it it in. So I brought it in, they ordered the light and ran a scan on the car for the engine light. They told me it would be a few days for the headlight, and they had to order a replacement part so the engine light would go off. When the parts came in, I took the car in to get it fixed. Yes they fixed the headlight and apparently installed a new part for the engine light, but when I was pulling into my apartment building again, it came on. So I called and scheduled an appointment (again) for this engine light which has been on since I bought the vehicle (it's been a solid three weeks by now). I bring it in and wait for them to "run a text" on it. An hour or so later they pull me from the waiting room to tell me that I have to leave the car there overnight because their computer can't get an accurate read because I brought the car in "hot" and it would have to be hooked up to their diagnostics computer "cold" so it could get an accurate read. So I leave it over night, they do their thing with the computer and then call me and say they have to order a new computer for MY car. I came in that night to pick up my car because they said I could, but when I showed up, it wasn't put completely back together and the service people were gone for the night, and they couldn't let me take it because of liability reasons. I STILL HAVE NOT RECEIVED THE COMPUTER PART THAT THEY "ordered". It's almost a year now and my engine light is still on, and last Friday 3-21-14 my car wouldn't start, even with a jump by two separate tow truck drivers. I had to get it towed to the dealership. I left my keys with a note of everything that's happened and my phone number. That was FIVE DAYS AGO, yet I still haven't received a phone call from the dealership acknowledging my car being there. I've since called corporate and they've opened a "case file" for me (although my "Case worker" has been outsourced). If nothing comes of this, i'm taking my invoice papers to Kimmel and Silverman and filing Lemon Law. I've had my car in 3 or more times for the same problem and it's NOT been resolved. I may even go to the local Philadelphia News and let them know of the LACK of customer service that goes on here. I JUST WANT THE CAR IN PROPER WORKING ORDER LIKE IT SHOULD HAVE BEEN SINCE THE DAY I PURCHASED IT FROM THEM! I have to take my hand-capped mother and father (Vietnam vet) to doctor and physical therapy appointments a few times a week, and the SUV I bought was great for this. It sat high up and it is easier for them to get in and out of, plus plenty of room for their walker, walking cain and scooters. NOW i'm left with a 4 door rent -a -car that sits far too low to the ground and they have aches and pains from this. I'm sure Mt. Ephraim Dodge could care less, but this is being put out there so YOU might not make the same mistake in buying a faulty car from them, and wasted your time trying to get it fixed. More

They were very down to earth and listened to our needs and aprhensions. I need a wheelchair for my child and needed to see how stow and go seating worked along with how much room is in the car. They did e and aprhensions. I need a wheelchair for my child and needed to see how stow and go seating worked along with how much room is in the car. They did everything I needed to make sure this was going to work for us. More

My husband and I looked at 2 other Dodge dealers in our area, and one was wonderful and the other not so much. We went to Mt. Ephraim Dodge, knowing what we wanted. Spoke to Grant, he is very personable, area, and one was wonderful and the other not so much. We went to Mt. Ephraim Dodge, knowing what we wanted. Spoke to Grant, he is very personable, and he found a Durango that was near our list of wants. Actually the Durango was more than we actually wanted. They worked with us, and we ended up leasing a 2014 Durango, for more Truck and less money than we anticipated. Kudos to Mt. Ephraim Dodge, so happy with my truck and my monthly payments!! More

My buying experience at Mt. Ephraim Dodge and Robert Forrest was fantastic. I told him what I wanted to spend for a vehicle, there was no haggling. He showed my the vehicles that I described I was inter Forrest was fantastic. I told him what I wanted to spend for a vehicle, there was no haggling. He showed my the vehicles that I described I was interested in purchasing. We settled on a price very quickly. I was in and out the door in less that 3 hours. I would absolutely consider doing business with Robert and Mt. Ephraim Dodge in the future. More

I was very pleased with the service I received. This is the second car I purchased from this dealership. I am so happy with my new car!!!!!!! Dennis was so helpful. the second car I purchased from this dealership. I am so happy with my new car!!!!!!! Dennis was so helpful. More

Rick and Anthony went above and beyond for us and we will be forever grateful. This is our third visit to Mt Ephraim Dodge and I will only return there for future purchases. be forever grateful. This is our third visit to Mt Ephraim Dodge and I will only return there for future purchases. More

My experience was excellant and I enjoy the new mini-van that I have purchased. The van will be great for my kids and when we go on family vacations. I am happy it is brand new so I will not have to worry that I have purchased. The van will be great for my kids and when we go on family vacations. I am happy it is brand new so I will not have to worry about things breaking because they are covered under a warranty. More

A simple online inquiry with Frankie Russo led me to take a test drive and the salesperson Jim Payne was easily able to help me make a great no money down deal!!!! a test drive and the salesperson Jim Payne was easily able to help me make a great no money down deal!!!! More

I purchased a vehicle on Monday and Tuesday Morning I had to have it towed back to the dealership. They were friendly when I was purchasing it but not so much when I was returned for problems. They refused t to have it towed back to the dealership. They were friendly when I was purchasing it but not so much when I was returned for problems. They refused to take the car back and lied about my financing. I will never return and would not suggest anyone purchase from this dealership. More

I wanted to thank the team at Mt Ephraim Chrysler Dodge for making my new buying experience enjoyable. I was in the market for a new sedan and after a lot of research, wanted a 300 as my next car. I for making my new buying experience enjoyable. I was in the market for a new sedan and after a lot of research, wanted a 300 as my next car. I found the car with the options I wanted on their website and called to ask if it was still available. Jim Payne, my sales rep, said they had it and to asked if I wanted to come in and look at it. Upon my arrival, Jim had the car pulled up front, plates on, waiting for me. A unexpected surprise. Jim went over all of the features of the car and answered all of my questions. He was very professional and I never felt pressured. I tend to ask a ton of questions and he answered them all. After the test drive I knew the 300 was the car I wanted and met with Alex Epshteyn, the sales manager. We discussed price and my trade in and he did everything to make sure I was happy with the deal. We went methodically through all of the details and after a short time, I ended up walking out with a brand new car with everything I wanted! So happy with my purchase! Both Jim and Alex made the buying process so smooth. I never felt hurried and they were really focused on assuring I was happy with the purchase. Both were very professional and made the buying process easy. I will definitely recommend Mt Ephraim to all of my friends and family! More