Muller Subaru

Ben made my first ever independent car-buying experience absolutely painless, and even borderline fun on occasion. This was an overall great experience with him and Muller Subaru that, in theory, I would li absolutely painless, and even borderline fun on occasion. This was an overall great experience with him and Muller Subaru that, in theory, I would like to repeat. However, given the longevity of Subarus and my satisfaction with the used Forester I purchased, I may not have the chance for another 10 years. Ben utterly surprised me with the fantastic attitude and approach he took to selling me a sweet little car, plus my trade-in, which actually took a fair amount of patience on both our parts. At the end of the day, it seems like Ben was much more of a customer's advocate, trying to get the best for me, the customer, and not simply trying to shark anyone out of what they're able to pay. Popular wisdom has it that buying a used car is a trial upon one's soul and pocketbook: By default, the dealer will try to sell you something that's not even what you really want, or worth your money, and give you as little as possible in return for your trade-in. "Negotiating" with them is basically them telling you you're stupid for not "doing this deal" to their benefit and you having to stand fast against their impugning of logic and fiscal sense. With Ben, I was entirely comfortable telling him my absolute can and cannot values. He, in turn, made the deal work for me, never nagging or trying to move my positions from what I'd established. This shows the large amount of respect Ben has for the customer, and I very much appreciated that. tl;dr: Ben is awesome, and a very comfortable person from which to buy a car. If you have the chance, do it. There's no chicanery or dishonesty to him, he'll make it work for you and you'll drive away happy. Also, on the dealership side, my used car came with a warranty (90 days/3000 miles) which is very rare these days, and saves you the cost of an independent inspection, pre-purchase. Muller warranties all their used cars, so keep that in mind. More

Bob was a terrifc salesperson. When I walked in the door, he greeted me with a smile and asked if I had any questions or if he could be of any help. He took me around and showed me the cars, colors, a door, he greeted me with a smile and asked if I had any questions or if he could be of any help. He took me around and showed me the cars, colors, and options I was interested in. He also took the time to check pricing of add-ons and availabilty. He talked about the service department and hours. He did not give me a hard sell, but rather gave me lots of information on the car and did not pressure me in any way. I explained I was considering 2 other non-Subaru vehicles. He gave me his thoughts on how the Subaru vehicle was better with certain things in comparison. He followed up with an email a few days later to see if I had any more questions or if he could be of further help. I came back a week after my initial visit to purchase an Outback from Bob. The price negotiation was painless, as well as the financing and paperwork. I was able to drive my new Outback off the lot in under 2 hours from the time I walked in! This included the time Bob took to show me all of the bells and whistles on my new car which was great. I had to return to the dealership about a week later to have some extras put on my car that I had ordered. The service department was just as friendly, knowledgeable and accomodating as Bob. They washed my car and delivered it inside the garage since it was raining outside. I received several follow up emails and a call from Muller Subaru to be sure that the sales and service experience I had went well and to be sure I was happy with my purchase. I couldn't be happier with my Outback, especially since the whole buying experience at Muller was a no-hassle and positive one! Thanks Bob and Muller Subaru for your help and outstanding customer service. I have been raving about my car and your dealership to everyone! I feel like I am part of the Muller Subaru family! More

This dealer ship makes buying a Subaru easy. They listen to what you want and make it happen. Mark Mueller the owner was there and he was easy to talk with. It is obvious this team believes in the brand an to what you want and make it happen. Mark Mueller the owner was there and he was easy to talk with. It is obvious this team believes in the brand an the cars they sell. More

This was my first car buying experience and i know that it could not have gone better. Bob made everything so easy to understand and he made the process less stressful. He is a fantastic salesman and i wou it could not have gone better. Bob made everything so easy to understand and he made the process less stressful. He is a fantastic salesman and i would definitely come back to this dealership because of him. More

Jeff was very understanding of our needs,never pushy. The entire staff was helpful and the finance dept explained all of ur options. The had a large/variety of cars to choose from. entire staff was helpful and the finance dept explained all of ur options. The had a large/variety of cars to choose from. More