Muller's Woodfield Acura

Wow lots of great reviews. My wife and I must be the only ones who had bad experience at this dealer. This is her letter to Mueller, and Acura HQ. Dear Management of Muller’s Acura, I had hop only ones who had bad experience at this dealer. This is her letter to Mueller, and Acura HQ. Dear Management of Muller’s Acura, I had hoped that when I sent this e-mail out it would be on better terms. My husband and I purchased a 2012 Acura TL from your dealership last weekend on August 25. We had been working with Sebastian Wrobel via e-mail. We are from Appleton, WI. When our offer was accepted we made the decision to drive the almost four hours to Illinois to complete the paperwork and drive the car home. It takes a lot of trust to make a $37,000 purchase based on a few e-mail exchanges and pictures on the internet. But we did our homework on Muller’s Acura and felt were in great hands. You had exemplary comments and came highly recommended. We were confident we did the right thing. Unfortunately that trust dissolved when we finally got to your dealership. We were rushed through the paperwork, was shown the car while it was “being prepared to be taken home” in the service area. We were not offered a test drive, please remember this was the first time we ever saw the car in person. Finally we waited for about three hours before we even got to Finance to complete the paperwork. We got to your dealership at 12:00 noon. That was three hours of waiting. We did not get a walk-through on how to operate the vehicle. We spent 15 minutes in your lot trying to figure out just the basics before we felt comfortable driving it back to Wisconsin. Earlier when we asked Sebastian for directions on the best way to return to Wisconsin using highways his reply was, “Your car has a GPS you’ll figure it out.” That was rude and unprofessional. He should have been more sensitive to the fact that we drove almost 4 hours to give your company our business. My biggest disappointment was the condition of the car. We have purchased several new cars in the past, five to be exact. Acura was our first premium brand and we expected better service especially from such a prestigious dealership as Muller’s and the luxury it sells. There were coffee droplets in the car, sticky soda droplets, the entire interior was dusty and had some kind of white powdery stuff on the dashboard, there were sand and dirt in the trunk, the middle seatbelt was sticky, the car’s exterior had not been washed and what shocked me the most was that gas tank was completely empty. I have never had a dealership sell me a car and then not fill the gas tank for us. I almost cried in your parking lot. I expected the Lexus experience after I just spent $37,000. Muller’s should have been able to deliver on that type of customer service. We now had to spend another $64.00 to fill the gas tank and take our car home. We spent three hours waiting I was under the impression that in that time my car was being cleaned internally and externally. I expected my car to be in immaculate condition. I should hope that Muller’s also has the same high standards such as mine. You should be ashamed that you let a car leave your lot in that condition with a customer. The customer service and product condition was only slightly above a local corner used car lot. Several used car lots treated me better and delivered at least a clean car. Purchasing a vehicle whether it is brand new or previously owned or whether it was $5000 or $50,000 is exciting all the same. Had I known this was the level of customer service I was going to receive I would have gladly paid the additional $5000 to purchase that same car in Appleton at Bergstrom Acura. I would be hard pressed to recommend Muller’s Acura to any of my family and friends. Word of mouth is a very strong advertisement tool. Your prompt attention to this inquiry would be appreciated. If anything at all I would hope this sheds some light on areas that your business could improve on. Sincerely, Kou and Dao Vang More

This is the 4th new car we've purchased/leased in the last 2 years, and this was the best experience by far! The dealership was very clean & in a good location and all the staff we worked with were ve last 2 years, and this was the best experience by far! The dealership was very clean & in a good location and all the staff we worked with were very friendly - from the receptionist to the porter. Chase (our salesman) and Miles (our Finance guy) both did a great job getting us in the car we wanted, and both went above and beyond to make sure we'd explored every finance method/option available, and ended with a payment that worked for us. We could not be any more thrilled with the new vehicle or the buying process and will certainly recommend Muller's to anyone looking for an Acura! More

Just purchased a new 2012 base MDX from Muller's Woodfield Acura in Illinois Initially, I was doing research and planned to purchase next year, but ended up purchasing on Saturday (7/21/2012). I ha Woodfield Acura in Illinois Initially, I was doing research and planned to purchase next year, but ended up purchasing on Saturday (7/21/2012). I had contacted four other local Acura dealers in the Chicago area, and none were as competitive on price. All of my negotiation was done via email/phone prior to stepping into the showroom. Grant Goering (Internet Sales Manager of Muller) is the only person who was willing to negotiating with me, answered all of my questions (truthfully providing me the itemized incentives, rebates, dealer discount, etc.) in a honest/straight forward fashion and kept the ball rolling. Grant was very knowledgeable/polite and treated me professionally. I even got the opportunity to meet the owner, Mr. Muller. Mr. Muller was very interested in earning my business and helped ensure a smooth transaction. Overall, I am very happy with Muller's Woodfield Acura and I think I got a good deal. More

I bought a new MDX from Muller's Woodfield Acura, and the experience could not have been better. If you are looking for a luxury SUV, buy an MDX. If you buy an MDX, buy it from Muller Woodfield. They know ho experience could not have been better. If you are looking for a luxury SUV, buy an MDX. If you buy an MDX, buy it from Muller Woodfield. They know how to take care of customers. The salesman, Tommy Pililimis, was also great to deal with. They have earned a customer for life. More

Short version: When they say: "When you Short version: When they say: "When you purchase an Acura Certified Pre-Owned vehicle from Muller's Woodfield Acura, you can expect the same unc Short version: When they say: "When you purchase an Acura Certified Pre-Owned vehicle from Muller's Woodfield Acura, you can expect the same uncompromising standards of a brand-new Acura" this really means: "Used cars are often repainted and that this is an acceptable aftermarket modification for a certified used car." (This is a direct quote from Chris Eugenis, General Manager.) I strongly urge you to NOT buy a car from Muller's Woodfield Acura! Detailed Version: When I bought my Certified Pre-Owned Acura MDX from Mueller's Woodfield Acura, I expected to receive exactly what they advertised: "When you purchase an Acura Certified Pre-Owned vehicle from Muller's Woodfield Acura, you can expect the same uncompromising standards of a brand-new Acura." "Each vehicle must also pass a 150-point vehicle inspection." "Every vehicle must pass stringent measures before it can become a Acura Certified Pre-Owned." (Editors note: I omitted the non-relevant information in the above quote from their website. Please see http://www.mullerswoodfieldacura.com/acura-certified-preowned.htm for the full text.) After owning the car for a few weeks, I came to truly understand how Mueller's Woodfield Acura defines "Certified" and "uncompromising standards of a brand-new Acura." Apparently this means: - A repainted passenger front rear door is an uncompromising standard - A repainted passenger rear door is an uncompromising standard - A repainted rear quarter panel is is an uncompromising standard - Repainting both the front and rear bumpers is an uncompromising standard - Grinding sounds from the rear brakes due to installation of Non-Acura aftermarket parts is an uncompromising standard - Conveniently omitting these items from the “150 point vehicle inspection” is an uncompromising standard I did take action and reviewed the situation with Chuck Como (the used car department manager) and indicated that this car was clearly misrepresented and that I was not satisfied. Chuck offered to complete a search and procure a similarly equipped vehicle at which time we would make a good-faith trade/repurchase. He also indicated that this could take 3 weeks or up to 6 months. I naively agreed and proceeded to follow-up every two weeks. Unfortunately, after 4 months had gone by, exactly nothing transpired but quick talking. I continued to escalate and expressed my dissatisfaction to the Chris Eugenis, the General Manager. At one point, Chris agree to pay to have the body panels in question repainted by an outside shop. However, when the verbal estimate for the work was provided ($3k), this agreement was quickly recanted. A few weeks later, the rear tailgate began to rust. Muller's service did provide an excellent loaner vehicle and did get the hatch quickly repainted. Unfortunately, when I inspected the work and pointed-out that there was now a paint sag on the newly repainted tailgate, the Service Manager indicated that he could not see the problem and would do nothing. I was speechless. Following-up with Chris Eugenis was an exercise in futility. Chris informed me that used cars are often repainted and that this is an acceptable aftermarket modification for a certified used car. (So that’s the value of “Every vehicle must pass stringent measures before it can become a Acura Certified Pre-Owned?”) The only solution that Muller’s Woodfield Acura was willing to offer was my trade-in plus $7000 more for a year newer vehicle. Chris could only tell me “to be reasonable with my expectations.” I continued to escalate and spoke with the owner, Trudy Mueller. We had an excellent conversation which also included a nice discussion about her recent trip to Egypt. Unfortunately, when it came to resolving my issue, this was apparently a bother and not worth her time. Trudy did not return my follow-up calls. In the end, I become so frustrated with their poor service that I stopped calling them and stopped going there. I guess that Muller’s Woodfield Acura wore me down enough and won. Today I am proud to be a loyal customer to CONTINENTIAL ACURA IN NAPERVILLE! So the choice is yours. If you care to avoid aggravation such as this, I would strongly urge you to avoid Muller’s Woodfield Acura and make the drive to another dealer. To Mueller's Woodfield Acura: If any of this is untrue, I welcome you to contact me so I can read my notes to you and refresh your memory. I'll gladly change my rating if you live up to your original agreement to pay to have the passenger doors, rear quarter and bumpers repainted at Royal Coach. You have all of my information and can easily reach me directly or through DealerRater. More

A few months ago I was in the market for a certified 2008 TL and Muller had the best selection! Chase and Tommy were great to work with! They treated me like a friend and were willing to work with me on pr TL and Muller had the best selection! Chase and Tommy were great to work with! They treated me like a friend and were willing to work with me on price as we as other aspects of the sale. They have many years of sales experience between the two of them and they were willing to put in a lot of time to get me the right deal. If I am ever in the market for another Acura I would go back to Chase and Tommy as my sales representatives. They were great to work with and made the whole experience a pleasure! More

We just bought our new MDX in Muller's Woodfield Acura. Grant was our sales person. He was very knowledgeable, polite, considerate and treated us professionally. He not only spent time introducing the grea Grant was our sales person. He was very knowledgeable, polite, considerate and treated us professionally. He not only spent time introducing the great feature of MDX and how to use them to us, but also showed us the differences between similar maker & models. Thanks to Grant and his team, we had pleasantly experience in buy a new car. Grant also answered our questions quickly even after we bought the car. More

Acura at Woodfield was fantastic. Just bought a 2010 TSX - Grant the internet manager was helpful, considerate and wanted to make sure that our requirement and needs came first. No issues taking the car out - Grant the internet manager was helpful, considerate and wanted to make sure that our requirement and needs came first. No issues taking the car out to a mechanic. Would recommend this dealership to all. More

first went to palatine acura in palatine ill they kept giving us the runaround about our trade in and also percentage rate of new car. thought deal was made with acura in palatine but next day finance guy giving us the runaround about our trade in and also percentage rate of new car. thought deal was made with acura in palatine but next day finance guy said we could not get rate or value for our trade in. my husband said to try mullers acura was hesitant at first and was just going to stick it out with palatine acura I AM SO GLAD I DID NOT STAY WITH PALATINE ACURA!!!! Finance guy was real shady and a con at palatine acura. So i called up Sebastian in Mullers acura set up meeting time and Sebastian was no nonsense right to the point reasonable sales guy love his saying "if it makes sense to you and makes sense to us" then we have a deal! Sebastian asked me what my plan was and he really listened and i was aable to get a good deal for my trade in and get my new MDX!!! so if you want a new acura please see Sebastian at Mullers Acura he is no nonsense straight to the point sales person. More

Contacted Miles on 01-11-12 to discuss the purchase of a Contacted Miles on 01-11-12 to discuss the purchase of a 2012 Acura TSX. I explained to Miles that I had shaky credit (600'S) and that I wanted to t Contacted Miles on 01-11-12 to discuss the purchase of a 2012 Acura TSX. I explained to Miles that I had shaky credit (600'S) and that I wanted to trade in my current 2011 vehicle due to my wife having cancer and going thru chemotherapy as the vehicles seat was uncomfortable to her and hurting her legs when she got in and out of the car. MIles assured me there would be no problems getting financed so I went to the dealership. I have purchased several other vehicles from the dealership so I was confident this could be done. When I arrived John Tripoli and Miles worked with me (bought vehicles from John also) and we were able to negotiate on a price. Miles had my financing approved within minutes thru Acura financial and we had ourselves a deal. A special thank you to Miles for everything you've done for me over the years. I really appreciate all you've done for me. My wife is now able to comfortably sit in the car without pain or injuring her legs. The dealership will be highly recommended by myself and family for all future purchases. Although Nick was not in on the 11'th a special thank you to you also Nick as you have assisted other family of mine in purchases at the dealership. More