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Mullinax Buick GMC - Service Center

Montgomery, AL

4.3
181 Reviews

181 Reviews of Mullinax Buick GMC - Service Center

Sort by
February 01, 2024

A very good experience all questions asked were answered. Thank you He was a very nice guy . More

by SIS1BOYD
Recommend Dealer
Yes
Employees Worked With
Christopher Smith, Christopher Smith
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Feb 02, 2024 -

Mullinax Buick GMC responded

Thank you for your positive review! We're glad to hear you had a very good experience and all your questions were answered. It's wonderful that our team member made a lasting impression with his niceness and helpfulness.

Helpful
January 30, 2024

He knew the right sales pitch it was great working with him if we could get more hard workers like him the sales team would be great! More

by NORRISFITZPATRICK
Recommend Dealer
Yes
Employees Worked With
Dealer Mr. Chance
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Jan 31, 2024 -

Mullinax Buick GMC responded

Thank you for your great review, Norris! It's fantastic to hear that our team member's sales pitch met your expectations and made your experience a positive one. Your recognition of hard work is greatly appreciated, and we're always aiming to enhance our sales team with dedicated individuals like him.

Helpful
January 29, 2024

Longer wait and had 7 o'clock appointment I had a 7:00 appointment and I had to wait several hours More

by ROSIESURLES
Recommend Dealer
Yes
Employees Worked With
Christopher Smith, Christopher Smith
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Jan 30, 2024 -

Mullinax Buick GMC responded

I apologize for the inconvenience you experienced with a longer wait despite having a 7:00 appointment. We understand that your time is valuable, and we aim to provide efficient service. We'll review our appointment scheduling process to ensure a smoother experience in the future. Thank you for your feedback, and if you have any further concerns or need assistance, please don't hesitate to reach out. Your satisfaction is important to us.

Helpful
January 26, 2024

I was fine. I did have to go back and get them to put windshield washing fluid in. They missed it. More

by Debhearn2
Recommend Dealer
Yes
Employees Worked With
Christopher Smith, Christopher Smith
Report | Print
Jan 27, 2024 -

Mullinax Buick GMC responded

Thank you for your review. We apologize for the oversight with the windshield washing fluid and appreciate you bringing it to our attention. Ensuring your complete satisfaction is important to us, and we're glad we could resolve the issue for you.

Helpful
January 23, 2024

Very good experience They were easy to work with and strived really hard to earn my business. They are eager to be a successful dealership. Cars and trucks were positioned ready to sell all prices were More

by GARY.CWRIGHT
Recommend Dealer
Yes
Employees Worked With
Chance
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Jan 25, 2024 -

Mullinax Buick GMC responded

Thank you for your positive review, Gary! We're delighted to hear about your very good experience with our team's effort and attitude. It's great to know that our vehicle presentation and the dedication of our staff, even in challenging weather, made a strong impression on you. We're committed to maintaining a positive, helpful environment for all our customers, regardless of the circumstances. Your recognition of these efforts is truly appreciated.

Helpful
January 21, 2024

Service representative, Tony Burkhalter did an excellent job. Always helpful and consistent. Car problem handled. More

by Jwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2024 -

Mullinax Buick GMC responded

Thank you for your review! It's wonderful to know that Tony Burkhalter provided excellent service and was consistently helpful in handling your car problem. We pride ourselves on our team's ability to effectively address our customers' needs. Your satisfaction is our top priority.

Helpful
January 18, 2024

I have always loved Cadillac but not happy that Mullinax won’t stand behind Cadillac warranty. Not fair More

by osafoevans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Mullinax Buick GMC responded

Thank you for your feedback, Osafoevans. We're sorry to hear about your concerns regarding the warranty. It's important for us that our customers feel supported and satisfied with their experience. We'll take your comments into consideration as we continuously strive to improve our service and customer care.

Helpful
January 18, 2024

I had absolutely no problem with scheduling my vehicle for service. Tony was exceptional. My vehicle was ready when promised and cleaned. More

by LASNOOPIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Mullinax Buick GMC responded

Thank you for sharing your experience. It's fantastic to hear that scheduling your service was seamless and that Tony provided exceptional assistance. We're glad your vehicle was ready on time and cleaned to your satisfaction. Your feedback is greatly appreciated!

Helpful
January 18, 2024

Easy process! Great communication! Will definitely return for my next vehicle! I have recommended them to all of my friends already! More

by MRSENGLISH08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamont Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lea Freeman, Christopher Smith
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Jan 18, 2024 -

Mullinax Buick GMC responded

Thank you for your enthusiastic review! We're thrilled to hear that the process was easy and communication was great. Your willingness to return for your next vehicle and recommendations to friends mean a lot to us. We look forward to assisting you again in the future and appreciate your support!

Helpful
January 17, 2024

Customer friendly with good service! Diagnostic accuracy cost me some cash I wasn’t looking to spend at the time, but generally okay. More

by CWOODLEY22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Burkhalter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Mullinax Buick GMC responded

Thank you for your review. We're glad to hear that you found our team customer-friendly and our service good. We understand that unexpected costs can be a concern, and we appreciate your understanding in this matter. Your feedback is valuable to us, and we aim to ensure a transparent and satisfactory experience for all our customers.

Helpful
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