I have to admit, Lou was the best vehicle sales associate I have met in 21 years of buying and selling vehicles. He was honest, punctual and returned all my calls and answered all my questions. Spot on sales rep, should be promoted soon, hopefully. I bought a 2010 Mercury Mountaineer with low miles for it's age and it had the 45 point inspection, 60 day dealer warranty, out the door just over $9K.
There was only one down side to the whole experience and if I had studied extended warranty companies prior to visiting I would have been able to just turn down the offer immediately, however the finance manager Chris put us on the spot for it, since we had to basically decide right then and there if we wanted to add it, no grace period or time to research, I suppose we could have just stopped the paperwork and taken some time to make calls or check the web, however, for anyone buying a pre-owned vehicle, I suggest turning down ANY coverage from Zurich of North America, consumer affairs has them rated at nearly ZERO on their web site. 58 out of 60 reviews gave them 1 star, and the small print on drive train warranties does not cover "seals" which are 90% of the cause of transmission problems to begin with. IF the seal isn't covered, neither are the resulting damages to "moving parts" in the transmission. Claim will be denied, should something happen. Better to set the $1500 aside and save in case a transmission is eventually needed, hopefully not, especially within 2 short years.
The finance manager is never any reason to give a dealership a negative review, I understand the position, the hierarchy that asks them to sell extended warranties, and in this case one that is totally useless, 80% of ALL claims made for drive train work are denied by Zurich because of bad seals. The seals on engines and transmissions are the first sign of wear or imminent internal malfunctions, so a drive train warranty that won't cover seals is in fact, useless to me.
Having said all that, I would gladly return to buy another pre-owned vehicle from Mullinax, and will, only now I am going to have a quicker purchase next time, by default, regardless of how sweet the price, I will deny any extended warranty coverage.