James Jackson - General Sales Manager
I thought I would follow-up on my experience Wed evening. We came by earlier in the day and test drove a Miata and the team was attentive and supportive without being over bearing. After a few other stops we decided that we would look into making a deal so we used your trade-in tool on my dodge and even made the effort to go to the DMV and get a replacement title for my wife's Smart car since your salesman suggested bringing both cars as trade. You probably remember us now.
We did our research and were prepared. Despite that and expressing my concern that I did not want to go through the sales dance, that is exactly what happened. Multiple offers Sales Manager, coming by and then you joining us. Taking my Challenger in the back and even coming back regarding over spray. Finally the classic offer after we exit tactic. To be honest in my opinion this was truly insulting and a very inefficient way to operate. I have bought and sold many cars and this was my worst experience.
Finally, I went to another dealership and was treated up front and with respect. I received very close to what I originally proposed to your team as trade in value for my vehicles as the FIRST offer in cash even without a purchase and I will be purchasing a vehicle, but definitely not from your team. I hope you consider reassessing how, in the future, you approach different types of customers and your sales approach, but clearly that's your choice.