My Review Of Mungenast St. Louis Acura:
Visited Dave Mungenast Saint Louis Acura for an oil change on Wednesday, June 4th, requested Service Log be signed and returned. Result, Service Log with all recordings since first owner was LOST.
History of Events:
Wednesday, June 4th – I left the dealership in a provided 2014 MDX loaner.
Friday, June 6th – I returned the loaner and before leaving, in my usual form, I made sure the Service Log was in my car and included the latest service recording. Jonathan Duffin thought that perhaps another MDX owner may have been given my Service Log. Duffin and I agreed that he would call once he was back in the office on Wednesday, June 11th.
Wednesday, June 11th – Duffin returned to the dealership. I called in the afternoon, since I had not yet heard from him. Duffin did not return my call.
Thursday, June 12th – I called Duffin again, in the morning. He picked up the call and then notified me that he could not locate the my Service Log. Approximately one hour later, I received call from Dave...perhaps Dave Davis, a Sales Consultant, who promised me that everything was being done to locate my Service Log. Also, like Jonathan, Dave offered to fill out a new log.
Monday, June 16th – No word from Mungenast Acura.
Saturday, June 21st – Received a letter from Stephanie Vuocolo in regards to my compliant and offered a complimentary oil change.
Monday, June 23rd – Call Mungenast Acura at 7:45am, asked to speak with Drew Lesinski. He did not return my call. I tried again at 11:45, I spoke with him and he notified me that a replacement book has been ordered. Lesinski also promised that everything was being done to recover my lost Service Log. 6:45pm I filed a BBB compliant online.
Objective – to have my original MDX Service Log returned
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Mungenast St. Louis AcuraAdded:
6/17/2014 3:00:15 PM
Firstly, we thank you for servicing your MDX with Mungenast St. Louis Acura. Our 22-time Precision Team Award winning staff is dedicated to providing you with unparalleled customer service and satisfaction in our Sales, Parts, and Service Departments. We are glad that overall, you stated that you were satisfied with your June 4th service when Customer Relations performed their routine service follow-up call. That being said, when something isn’t right, we make every effort to make it right - and take care of our customers whenever possible to the best of our ability.
With regard to the original OEM Service Log on your 2007 Acura MDX, we sincerely apologize that it was misplaced during your last visit to our dealership. Since your original MDX Service Log was not successfully located, we will gladly fill out a replacement booklet for you, as per dealership protocol in the extremely rare event that a booklet is misplaced and cannot be recovered.
A replacement OEM Acura MDX Service Log is being ordered from the factory and is expected to arrive at our dealership within a couple of weeks. When it arrives, we will fill it out completely (we can research and verify your vehicle's prior service history) and promptly mail it to you.
Once again, we sincerely apologize for the inconvenience, and we are committed to maintaining your complete satisfaction with our dealership. As further compensation, our Service Department Manger has credited your service file with a complimentary oil change redeemable upon your next service visit to our dealership.
Director of HR & Public Relations
Mungenast Automotive Family