My Review Of Mungenast St. Louis Acura:
My wife was hit head on by a drunk driver several days ago but I managed to talk her into driving 100 miles to this dealership to look at an Acura TL. We may as well walked into a delapidated pawn shop to buy a car - I think they would have been more honest. We explain upfront when I make the appointment we Have $6K to put down and want the payments under $590 for 60 months. Salesman Simmons makes an offer on a White TL SH-AWD with 6K miles on it for $6K down, $566 a month for 60 months at .9% interest including tax - drive out the door deal.
Wife's happy, I'm happy we accept the deal. Wife notices something not quite right with salesman - I dismiss her observation -like a dummy.
They put us in a room, fill out papers and wait. 20 minutes later Salesman returns stating people in Illinois can't have the special .9% interest rate and shows some paper with typing on it to supposedly prove his point. Red flags go up on both myself and wife! Little while later salesman returns second time claiming original deal didn't include taxes on vehicle but we can get the.9% financing - I guess Acura decided people from Illinois were worthy of their sales incentive after all! I'm not buying into the game and confront him about the original offer including sales tax. Salesman leaves stating he'll fix everything.
It's almost 6:30 pm by now and we've set in this cubicle for another 30 minutes without word from the salesman. We decide to go eat and I advise salesman call me if the original deal goes through otherwise we'll buy a car somewhere else. Oddly enough a minute or two after we leave salesman can talk and wants us to come back because everything's fixed. I dig deeper - What are the numbers? He responds the payments up to $610 a month for 65 months! I say no deal. In the next few minutes I take 3-4 more calls from dealership each time trying to do everything but what was originally agreed upon - I respond no to each.
Last call I get is from sales manager who is extremely rude telling me how foolish I am to think taxes were included in the original offer and then proceeds to cut me off each and every time I issue a rebuttal. At the point he says "I'm not paying your ----- taxes!" I advised him "Thank you I will purchase a car elsewhere " and ended the call. I turn and apologize to my wife (who's still hurting from the accident and practically in tears from Mungenast shady business practices) and who has suffered through a two hour trip because I urged her to visit this underhanded outfit! If you go to this dealership all I can say is - BUYER BEWARE!!!!!!
This is a true and accurate account of events at Mungenast Acura Dan Reardon
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Mungenast St. Louis AcuraAdded:
10/11/2013 8:46:11 AM
After multiple attempts during and after the sales process to reach an amicable solution, our efforts to resolve with this customer were not accepted. This misunderstanding is a glaring example of how a simple miscommunication during the initial web-based contact led to an expectation that, despite our best efforts, could not be fulfilled.
In response to this customer’s review, members of our management company, which is independent of Mungenast St. Louis Acura, have completed a full-scale review of Mungenast St. Louis Acura’s interaction with this customer. Our interviews and factual findings cause us to conclude that despite a computational error, the sales staff of Mungenast St. Louis Acura worked diligently with this customer to secure third-party financing with the same interest rate they were initially quoted through Acura Financial Services on the vehicle they wanted, with their sales tax rolled into the amount to be financed. In an attempt to retain this customer’s business, the Acura sales manager authorized an interest rate buy-down with the lender, which if accepted would have cost the dealership any profit in the vehicle. The offer was rejected by this customer, who informed dealership staff that he was purchasing elsewhere. Furthermore, our customer’s objection to resolution was met with poise by our sales management team.
Mungenast St. Louis Acura is a family-owned business which a part of the Mungenast Automotive Family, which has been in business since 1965. Our Acura franchise is widely recognized as a reputable, family-owned and operated business built on a philosophy of individual honesty, customer respect and business integrity. We are proud to have earned the prestigious Acura Precision Team Dealership of Distinction each year for the past eight consecutive years, and 21 out of the past 23 years. Because of our consistent application of our simple, but proven customer service philosophy, we are able to maintain an excellent rating with the BBB along with an exceptional reputation with our customers and our community at large, as evident in our many other reviews.
We sincerely regret that this customer believes we fell short of his expectations that day.
-Mungenast Automotive Family Customer Relations