Music City Honda

I had a great experience all thanks to Reena! She was absolutely amazing — professional, helpful, and genuinely cared about making the process smooth and stress-free. She was the main reason we d She was absolutely amazing — professional, helpful, and genuinely cared about making the process smooth and stress-free. She was the main reason we decided to come back, and I’m so glad we did. If you’re thinking about stopping by, ask for Reena — she’s the best! More

We recently visited Honda of Music City and worked with a salesman named Rory. He repeatedly told us the Honda CR-V Hybrid we test drove and purchased was a 2026 model, even though the key fob and paperwork salesman named Rory. He repeatedly told us the Honda CR-V Hybrid we test drove and purchased was a 2026 model, even though the key fob and paperwork said 2025. When we questioned the discrepancy, he confidently assured us it was a system error that would be corrected. We asked several times and were repeatedly told it was a 2026. We drove off the lot thinking we had bought a 2026. Out of curiosity, I looked up the VIN—turns out, it’s a 2025. When I called Rory, he claimed we were confused and said he never told us it was a 2026. That’s simply not true. The next day, my wife went back to the dealership to address this. She was treated rudely, spoken to condescendingly, and the GM refused to speak with her. She was told we “should’ve read the contract” and if we wanted a 2026, it would cost $5,000 more. After all this, I looked up reviews on Rory and found multiple other negative reviews describing similar behavior. Clearly, this isn't a one-off situation. We love the car, but the deception, dishonesty, and unprofessionalism ruined the experience. We expected better from a Honda dealership. If you plan on shopping at Honda of Music City, do your research, document everything, and be extremely cautious—especially if you’re dealing with Rory More

Terrible customer service (think being left standing in the car bay for 10 minutes with employees ignoring you before one finally tells you to wait in your car and someone will be out in 10 minutes or so). the car bay for 10 minutes with employees ignoring you before one finally tells you to wait in your car and someone will be out in 10 minutes or so). Worse, they attempted to have me buy four tire sensors by lying and saying that they can’t tell which sensor is bad. I called them out on that being false, that their testing equipment can easily identify which sensor is bad (they didn’t realize can know about cars and just not want to do the work themselves. More

Don't expect too much after the purchasing a vehicle. Can hardly get in to service our car. Bought a service contract that that we couldn't use because every time I took the car in for even a simple oil Can hardly get in to service our car. Bought a service contract that that we couldn't use because every time I took the car in for even a simple oil change it took hours and hours. I went to cancel the service contract since we paid cash for it. They couldn't just cancel it and refund our money. They financed it into the car note. xxx. Then when they finally cancelled it and sent payment to the principle of our car note, they prorated it even though we never used the oil changes. Cost us $292 for them to hassle us. Will never return to this dealership. And if you need to call and get a hold of anyone there don't expect to get through. I called repeatedly and got transferred to wrong voicemails, hung up on a couple of times and almost yelled at for asking to be transferred to a particular person. I have never dealt with such unprofessionalism from a business. More

I contacted Music City Honda as the back panel of my driver's seat came off. A plastic clip was broken at the base and it is a 2012. So I asked about getting replacement clips for it. Originally ordered driver's seat came off. A plastic clip was broken at the base and it is a 2012. So I asked about getting replacement clips for it. Originally ordered on 8/24/2024 and I called yesterday to find out what was going on. The clips were $11.14 but I was charged a standard "we will check it out for you fee" of $179.95. It was done in 30 minutes. I had also asked about a dome light that wouldn't come on when the door is opened. I was told it would cost another "we will check it out for you fee" of $179.95. Even if it was just a bulb. So Music City Honda is gouging for service work. There should be a separate fee for when it is something simple. This makes me feel mistrustful. And that is significant for me. The parts and services managers need to think about their fee structure. Not good customer service. Andy Louangphay was my service contact and was great to deal with. Andy is the only reason this is not a one-star review. I have lost faith in Music City Honda. Customer beware and get fees upfront. More

We had the pleasure of working with Pastor Lew Phillips and one of the newer sales associates. Both were great to work with. Pastor Lew was very helpful and ran interference for us regarding a number of and one of the newer sales associates. Both were great to work with. Pastor Lew was very helpful and ran interference for us regarding a number of things. I would use him again! More

Almost the perfect bait and switch. I had communicated repeatedly that I wanted an out the door price, and confirmed it before driving 45 minutes with my daughter to check out a car th I had communicated repeatedly that I wanted an out the door price, and confirmed it before driving 45 minutes with my daughter to check out a car they had. Test drove it, and really liked it. Went inside, and the sales guy confirmed we were paying cash. He took about 15-20 minutes to return, and we proceeded to sign all of the paperwork - and he repeatedly confirmed we were paying cash, and the price was still the one we had agreed to. He then leaves after he is supposed to tell finance we are ready, and comes back with his manager who says the price they quoted me was if I financed through them, and if I was paying cash, it was more. Bait ---> Switch. The act was nearly perfect. These guys were convincing, and had me doing the math in my head. Luckily my daughter said - let's go, we are done, before I came to that conclusion myself. Integrity is important to me. I won't return to this dealer. More

If you like feeling like all you are is $$$$, buy a car from here. They don’t care about people and have no problem making insults about those buying a car. My daughter was told the car she brought in due from here. They don’t care about people and have no problem making insults about those buying a car. My daughter was told the car she brought in due to a check engine light going on was undriveable and PRESSURED into buying a car. Things went south when her boyfriend came in and she was told “she was too pretty to be with him” because he was trying to look out for her. Had they let her leave with her car in the first place, none of this would have happened. I will not use this dealership again for my Honda. More