Going in, I was told that while a used car wasn't likely, a new car was no problem. Not a problem. I even had the salesperson (Dennis) specifically tell me on the phone he already had a loan approval for a new Ford Focus after letting me know the used car I wanted couldn't get approved. When I arrived at the dealership, not only was it not approved but when shaking my hand to say they were sorry, both Dennis and his sales manager (Kevin) called me "Dave." Additionally, neither one of them offered to have me try for the drawing for a chance at a free car. Speak about out for money only and only willing to help if they know they can get money out of you!