Myrtle Beach Hyundai

After oil changes for 4 yrs. without additional repairs my luck ran out. I had an oil chang a month ago, but my airbag lite came on so took it to the Myrtle Beach Hyundai. My ad without additional repairs my luck ran out. I had an oil chang a month ago, but my airbag lite came on so took it to the Myrtle Beach Hyundai. My advisor said it would be a $195 diagonistic fee, but all was free. My advisor left early. My 2012 Sonata SEL with 72,662 miles and 3 hrs later after 5pm, another advisor checked me out stating they are a lot of major things wrong with my car and my advisor will call me on it, he didn't want to get involved, but he said the car is ok to drive over highway 31 to NC. 2 days later I finally talked with my advisor at closing Friday nite, telling my my car is at risk of driving and may need to be towed in. I shouldn't drive to an event that nite, telling me the valor &timing cover is leaking oil, cv axile is leaking grease, lower control arm bushing &lower ball joint are cracked and torn, cabin and engine filters needed. I was very concerned with this conflicting information. So Sat, I called for anyone that would answer, but was told to wait for the service manager Monday. Monday AM he called we had a nice talk, he looked at the tech's and advisor's notes and assured me that I could drive to Missouri and back w/o a problem, he promised, another conflict. My advisor said that she had been in contact with car shield service for me and told me to drop off my car and car shield would give me a rental, just call them. Wrong, I called car shield to rent and they said that I need a claim number, conferenced hyundai advisor with car shield and the advisor was silent, when car shield said that she is incorrect. I called car shield again to get a status of hyundai advisors progress since my hyundai advisor was evasive with me on what was happening after 2 weeks. Car Shield informed me that Hyundai has never called. A new car saleman called telling me to bring my title to trade my car in on a new car, without a conersation with me, wow. Took my car to local mechanics for a overall check and nothing is wrong. A hyundai new salesman text me the last couple of days, really. If you have a good product, you shouldn't have to rip seniors off to serve your needs. The service manager, his team and new carsales team are all involved, I feel. Are they this hard up that they have to go back to the used car saleman attitude, ripping off seniors? What is Myrtle Beach Hyundai service coming too? Customers be aware.......6 months ago I was told I needed a new oil pan($500)purchased, but did I really?....... I am disappointed after being a loyal customer for 4 years. More

The dealership was able to get me in for an air conditioning problem within one day. The staff was courteous and explained the problem fully. It has been fixed to my satisfaction and if I lived in conditioning problem within one day. The staff was courteous and explained the problem fully. It has been fixed to my satisfaction and if I lived in the area I would make this my "go to" dealership. I would rate my service representative as excellent. More

Do not go here unless you want them to change price you agreed upon after 5 hours. Just terrible sales force, agreed on price after 5 hours of waiting than changed price when I went to sign contract. Lik agreed upon after 5 hours. Just terrible sales force, agreed on price after 5 hours of waiting than changed price when I went to sign contract. Like being in 1980s again except the prices. Do not go here. More

I purchased a 2025 Tucson Limited from them in 09/2024 for $43K. My experience start to finish was horrible! I had TWO individual sales employees tell me they would sell me the car for MSRP since I was for $43K. My experience start to finish was horrible! I had TWO individual sales employees tell me they would sell me the car for MSRP since I was driving 3 hours (150 miles) to buy the car. When I got there the sales manager was rude and smug and advised he was tacking an additional $600 onto the purchase price for no other reason than, “You drove all the way here to get it, supply and demand buddy. If you want it you’ll give me $600 more for it.” I didn’t buy the car the same day and this negative first impression almost caused me to not buy it at all, but I really wanted this car. I wired them the money a few days later and they agreed to drive it to NC to deliver it. I was happy about that so 1 point back to them. The car was delivered and my sales person left quickly after I signed the bill of sale before I inspected the car. I found unacceptable damage to the (brand new) car and contacted her about it. She admitted she did not inspect the car prior to delivery. (See photos). Then her and her manager attempted to pressure me to leave a perfect score survey (even though I wasn’t happy and had damage to my car) so they could get their sales commission bonus. My sales person then texts me using “TV mature words” because I told her I’m not leaving a positive survey until my car is fixed. Ask yourself, is this how you want your sales person talking to you after spending that kind of money at their dealership (see screenshots). Customer service at this dealership ends the second you sign your paperwork and pay them!! Please learn from my $43K mistake and steer clear of this dealership! If I could leave negative stars I would. I’m now considering trading my car in for something different and I’ll just take the loss. More

Nice looking dealership, nice people but if you need service, OMG. I got a check engine light yesterday. This morning I tried to schedule service on their web site. The first time I could get was JUL service, OMG. I got a check engine light yesterday. This morning I tried to schedule service on their web site. The first time I could get was JULY 9, 2024, I month from now. I talked to a service adviser and was told to leave the car for several days and they would try to "fit it in". What good is a dealership that makes you wait 30 days to get service? I am very disappointed. More

Worst service department ever. TRADED 2022 PALISADE. Their service department is understaffed and under qualified. Left car 2weeks total and never fixed problem after 2 tries. DON TRADED 2022 PALISADE. Their service department is understaffed and under qualified. Left car 2weeks total and never fixed problem after 2 tries. DON'T BUY THERE!!!! More

New car with crazy problems. I purchased my 2021 Palisade and did not think I would have the issues within a year. I did not purchase from Myrtle Beach Hyundai but I am thankful I purchased my 2021 Palisade and did not think I would have the issues within a year. I did not purchase from Myrtle Beach Hyundai but I am thankful for the staff that assisted me going forward. My sunroof would not close and snapped off the line. It took roughly a month or so for the part to be delivered and sunroof to be corrected. During that time Scott assisted me with a rental who was a pleasure to work with. Once my car got corrected I picked it up with a crack windshield which Scott AGAIN assisted me on what to do. Once the window was replaced my sensor for my windshield wipers were not working. Came back to correct the issue and Scott noticed me in the service hall upset. We spoke and he reached out to Mr. Robert who made the highlight of my day. If it was not for Scott and Mr. Robert I would have walked away and never would have returned. I thank the staff for all they have done. More

Go to 2018 Hyundai I paid a little more than if I would’ve went to Pinehurst dealer said it would be worth it there a small dealership and they would take care of the locals that is not true trouble would’ve went to Pinehurst dealer said it would be worth it there a small dealership and they would take care of the locals that is not true trouble with the paint twice took a long time to get it fixed but they did paint the hood and the roof wheel. Speed sensor went out dropped it off took seven days to get it fixed 10 months later wheel speed sensor goes out again dropped it off on Monday. This is Wednesday been three days have not heard. Anything tried to call the dealership for three hours used two different phones called one behind the other. Someone finally answered, said that I have Jason called me than an hour and a half no call from Jason still can’t get the service department to answer after 45 phone calls, Jason is the service manager. More