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Myrtle Beach KIA - Service Center

Myrtle Beach, SC

4.4
164 Reviews

164 Reviews of Myrtle Beach KIA - Service Center

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January 11, 2024

2016 Kia Soul my daughters car throw a rod (blown engine) Kia stood behind the warranty and replaced the engine. Will was great he explained the process and pushed the job through. Car was back to me in less More

by jalbano51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Thibodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2024

Kia Myrtle Beach is so easy to deal with. Prompt attention to my needs. Clean comfortable waiting area while your car is serviced. More

by dfg1225dogmom1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Thibodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2023

Went in for a software update. Quick and easy. Will was very helpful with some general questions I had. They even washed my car and glossed the tires. Very nice. More

by mymahe36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Thibodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2023

Will Thibodeau, Service Advisor is THE reason I will continue to have my car serviced at this dealership. His professionalism, expertise and tone was exceptional. I highly recommend reaching out and e More

by billfabis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Thibodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2023

Will was very helpful…the problem was found and I got my car back in 1 day! More

by Jkreustle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Thibodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2023

Kia sorento sx with a a faulty check valve hose on the brake booster. Started this issue 10-24 and has continued to date with 4 visits to dealership only to be told the part ordered was not correct and ha More

by russp61444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Roper
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Myrtle Beach KIA responded

I talked to Greg about it. He informed me that he had been in contact with & relayed that Kia keeps sending us a brake hose instead of the part we need. He explained that Kia has an issue within their catalog, so the part number associated with the needed part is incorrect. Parts reordered the part number listed to see if there was a potential for a boxing issue, but the same hose came in. I am very sorry for the inconvenience, and I understand that this is frustrating. Our parts department opened a case with Kia because something is inaccurate on Kia's end. Until that is fixed, we cannot access the correct part. When that will be is solely determined by Kia USA. Again, I am sorry that this is happening. Hopefully Kia can resolve this quickly.

November 25, 2023

Will Thibodeau from service was very helpful and kept me updated all the way through he is nice customer service to go to person. thank you. More

by ezikat2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Thibodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Myrtle Beach KIA responded

Thank you for the great review. Will really appreciates the positive feedback.

October 01, 2023

Will in Service and Eric in sales were great helping us get our new phones connected to our KIA Sorrento! Thank you! More

by Braunmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Errick Hayes II
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Thibodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Myrtle Beach KIA responded

Thank you so much for taking the time to let us know you were pleased. Errick and Will both appreciate the positive feedback!

September 14, 2023

Amazing service from Will Thibodeau anytime I need help with my car he is one call away. Very attentive and kind and really seems he cares about his costumer. Thank you so much Will. More

by ari_258
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Thibodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Myrtle Beach KIA responded

Thank you for taking the time to let us know. Positive feedback is great to hear!

September 13, 2023

My car went for a security update 2 weeks a go and I can't get answers. On why it hasn't been fixed. Will never use them again for anything. More

by Shirley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Gipe
1.0
This rating includes all reviews, with more weight given to recent reviews.
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