My Review Of NXCESS Motorcars:
I have now purchased two beautiful almost-new, low mileage, pre-owned Mercedes from Nxcess. First, I believe they are miracle workers because I have horrible credit! However, both times, I was approved at a reasonable interest rate and in and out of the dealership in 30-45 minutes. Mr. Chau was incredibly patient with me; he opened up and let me test drive as many cars as I wanted. He has a very calm and endearing demeanor. I loved him! Unlike other sales people at other dealerships, he was never pushy, and in fact, he was very easy going and quiet, which allowed me to think with a clear head and decide what I really wanted. No haggling at all! I filled out very simple paperwork, put NO MONEY down, and even though I am an independent contractor with bad credit, AL GARZA, aka "Miracle Worker", who handles the financing, had me driving away in a perfect new Mercedes in 30 minutes. His wife, Suzette Nguyen, wrapped up the paperwork with me and went over all the details. She made sure I understood everything I was signing, and she even double-checked the CarFax for me to make sure I was getting the perfect car. And let me now tell you about my perfect car: it STILL SMELLS NEW! It has only 20k miles, and it is sexy as xxxx and fully loaded!!! Hello! I put no money down! I got exactly what I wanted; they literally have the best selection I've seen of pre-owned luxury cars anywhere (I drove from Austin, 6+ hours round trip both times). They have everything from Bentleys and Maseratis, to Mercedes and BMW, and I'm positive that I saw more cars in inventory than they have online, so if you don't see what you want online, I know they either have it or will do everything possible to get exactly what you want (as opposed to what they want to sell you/move off the lot like some dealers do). They are class acts, professional, and they got me approved TWO times for stunning cars, with little to no money down, at a reasonable rate. I will never buy a car anywhere else! By the way, the first time, I was there a total of 45 minutes; the second time, I called ahead, and AL GARZA had the financing and paperwork already put together, and CHAU had already pulled the keys to the cars I wanted to see. I've never been treated so well, so fairly, ever, when buying a car, and I've had dozens of luxury cars in the past 15 years! Oh, and because I was in a rental car, they had one of their employees follow me to return my rental vehicle, unload my suitcases from the rental vehicle, and then he drove me back to Nxcess, where he then loaded my new car for me. This is the best customer service anyone could ask for.
Let me now contrast this experience to the one I had elsewhere before stumbling upon Nxcess. A girlfriend of mine, who is also an independent contractor, told me to visit her car dealer, which is also in Houston, and also specializes in pre-owned luxury cars. That dealership (not Nxcess) jerked me around for over 24 hours. They (not Nxcess) made me print out bank statements, and fill out paperwork for days before acting like they did me the biggest favor in the world by getting me approved to buy the ugliest navy blue Mercedes, which I was adamant that I hated. But they INSISTED it was the only car I could get approved for at that point and that in 6 months, with their "program", I could upgrade (you mean put more down and be upside down). It smelled terrible, and I told them I didn't want it and hated the color. However, after wearing me down for hours with their paperwork and approval process, I reluctantly gave in because I thought that maybe I really couldn't get approved anywhere else and maybe they really were doing me a favor. But, then at 7 PM, after sitting around all day while they jerked me around, I'm told the Mercedes isn't even there yet. They were trying to bully me into agreeing to buy something I couldn't even test drive. The owner (not Nxcess) then *xxxxxxxx harassed* me!!!!! And so, the next day, when the car was supposed to finally be there for me to see (which seemed shady....where was it before?), I felt humiliated, disrespected, and pushed around. I wanted a black on black Mercedes, something cool-looking and sexy, and they were trying to push me into this navy blue "granny-looking" car that was pretty beaten up and stinky like a lot of used cars can be. I was just pissed!!!! So, I googled what I wanted and stumbled upon the website for Nxcess. Frustrated and tired, I drove straight there, still sort of brainwashed from the way this other dealer had treated me and made me to believe I couldn't get financing anywhere else. But I thought, "what the xxxx; all they can say is no." It couldn't be anymore embarrassing to hear "no" at this point after being xxxxxxxx harassed and bullied for 24 hours at the other dealer. But walking into Nxcess felt like walking into a totally different world. Classier, but not pretentious. Just PROFESSIONAL, top knotch, respectful. The way one should feel when about to sign THEIR NAME on the dotted line for something which THEY are going to be financially responsible for a long time. I felt like an abused child who was suddenly safe. I know that sounds silly, but I can not even tell you how strikingly different the two dealerships are. Not to mention, my interest rate Al got for me was almost HALF what A*** ***** ** ***** was peddling. I was truly treated like garbage at one place & totally manipulated and then treated with the most courtesy and respect and professionalism at Nxcess. I will never buy a car anywhere else! Thank you so much to Al, Chau, and Suzette! Your friend and customer for life, Lee Ann
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