Nalley Acura

Nalley Acura
1355 Cobb Pkwy South
Marietta, Georgia 30060
(866) 329-1199

Manufacturer: Acura

Most Reviewed Employees
Al McGowan Al McGowan
Service Advisor
Brian Echols Brian Echols
PreOwned Manager
Damian Seard Damian Seard
Product Specialist
Ken Pitchford Ken Pitchford
Product Specialist
Eric Lauterbach Eric Lauterbach
Internet Sales
John Ellithorp John Ellithorp
Internet Sales
Renne Hesse Renne Hesse
Finance Manager
Fred McClure Fred McClure
Internet Sales
Ed Wilkey Ed Wilkey
Service Advisor
Eric Fudurich Eric Fudurich
Product Specialist
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.


Twenty-Four Month Rating: 3.8/5
15 Reviews
Nalley Acura

Overall Score: 4 Star Rating3.8



About Nalley Acura
Certified: Nalley Acura
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Nalley Acura has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



jim2940
3/23/2012 2:54:15 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Al McGowan

My Review of Nalley Acura :
I have been a customer of Nalley Acura since 2000 purchasing 2 Acura MDXs and servicing each car. My Service Advisor is Al McGowan and my mechanic is Pete. Both Al and Pete are extremely professional and I trust them 100%. Al goes the extra mile to take care of me and my Acura. When needed, Al makes sure I have a loaner car and explains in detail what work needs to be accomplished and what work can wait. Pete takes the time to explain how and why a repair is needed. I never have been disappointed buying or servicing my cars at Nalley Acura. All the employees at Nalley Acura are very friendly and make you feel that they appreciate your business.

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khutcherson
2/22/2012 10:56:49 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Echols, Renne Hesse, Ken Pitchford

My Review of Nalley Acura :
Brian Echols was my first contact with Nalley. Over the telephone he answered every question I had about the three vehicles I was interested in. I drove to Nalley still undecided as to which vehicle I wanted if any. Ken and Brian patiently answered my questions treating me with respect and not pressuring me in any way. When I made my decision, the deal was consummated efficiently. We arrived at a mutually satisfactory price quickly and the paperwork was completed with Rene in an efficient, professional manner. That completed, Ken showed me the salient features of the vehicle and set security items(door lock/unlock)to help protect me. He went with me on a test drive to demonstrate the paddle shifting feature.

Every employee I encountered at Nalley was polite and accommodating. I was offered food and soft drink/water on numerous occasions during my stay there.

This is the second vehicle I have obtained from Nalley and certainly will consider returning there if/when I need another vehicle. The attitude/service there far excedes other Acura dealerships I have encountered.

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luvtawin
12/30/2011 8:43:47 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Al McGowan

My Review of Nalley Acura :
After taking my son's 96 Acura TL to the local Honda dealership in Cartersville where they could not fix the car, I decided to take it to Nalley Acura. Al McGowan was very nice and valued my business. Before installing a timing belt and fixing an oil leak that I had asked them to do, they called me to tell me that their diagnostics indicated I was having a transmission problem. So I decided not to invest any more money in a 15 year old car that was having transmission problems. I picked up the car later that day and they Al didn't even charge me for the diagnostics work!!!

Fantastic service from a great guy.

My experience from both the Nalley Acura and the Nalley Lexus dealership has been fantastic. When other mechanics or dealerships were not willing or able to tell me what kind of problems that my cars were having, both of these dealerships were comprehensive and straight with their diagnosis enabling me to make an informed decision about fixing my car. Thanks.

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sesiera67
10/24/2011 10:47:34 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Damian Seard

My Review of Nalley Acura :
Outstanding service. This dealership excels in customer service and making you feel very important. There is no wait time or down time...they get to your issues right away. They really seem to value my time as a customer. Thank you.

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bulkheadone
10/13/2011 8:29:13 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Al McGowan

My Review of Nalley Acura :
The Customer Service was great the quality of the work was great and everyone was very friendly. My overall experience was great. Jason York was out sick and Al Mc Gowan took over and he was very nice and friendly and I will ask for Al from now on, he was a great help.

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Brandy1
7/24/2011 2:45:12 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Damian Seard

My Review of Nalley Acura :
The dealership and salesman were pleasant to work with and very accomodating. This is my third Acura MDX and each one has been a pleasure to drive and own. THE DEALER'S SERVICE DEPARTMENT has provided the same quality service for each car. I especially enjoyed meeting and dealing with Damien. I look forward purchasing the 2014 MDX.

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erikwvb@gmail.com
7/15/2011 6:43:36 PM

Overall Score: 1 Star Rating   1.2  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Zack Spiller

My Review of Nalley Acura :
Sales staff was nice enough at first, but lied to us about being able to get more information about using the ipod dock in our pre-owned vehicle. The sales person, Zack Spillers, told us he would contact the previous owner to find out how to use it. After weeks of going back and forth with him saying he was trying to contact the previous owner he finally told us the management had burned some bridges with the previous owner and he wouldn't return their calls. He told us he would put us in touch with an audio person to straighten things out. Never happened. I ended up calling the previous owner (Nalley forgot one oil change record when they threw out the rest of the maintenance records) to have him explain it. He was able to do so, but informed me that Nalley had never tried to contact him and that he left specific instructions on how to operate the ipod dock as well as all of the records for the services. Lets just say Nalley will tell you anything to get you in a car and out the door.

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lpetro
6/5/2011 10:25:49 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Ellithorp, Eric Lauterbach, Ken Pitchford

My Review of Nalley Acura :
A few weeks ago I bought a 2011 Acura TSX wagon form Nalley Acura. After reading several reviews on the internet I was somewhat reluctant to visit the dealership, but none of the reviews were very recent. For the past 20 or so years I have purchased Hondas from the same salesman at the same Honda dealership and have been extremely pleaded with all my transactions. But my needs demanded a station wagon and I had searched the internet and Consumer Reports to fine the vehicle to fit my needs. The best fit for the money was the Acura TSX wagon. A physical inspection confirmed my on line conclusions and the Acura TSX was by far the most car for the money...and to my eye a very nice looking vehicle. When my wife and I visited Nalley I was pleased from the time we entered till the several hours later when we drove off in our new vehicle. Everyone, to the man/woman treated us with the upmost courtsey and respect...and NO high pressure sales tacticts...everyone acted as though I was their oldest/best customer, even though this was the first time they had ever seen me. The deal was a bit complicated as I had two 2003 Honda cars to trade in and I had arrived in only one, an Accord coup, while my 2003 Pilot sat at home. Without my Pilot in tow I really was not expecting to trade autos, but I had all the facts and figures the internet and consumer reports could provide so I was as prepared as possible. All car dealerships have to make a profit to survive, but it really boils down to how much they make off you...a reasonable amount is fine, but you have to go in with somewhat firm figures in mind backed by facts supported by internet sites...the folks at Nalley had no problem bringing up the sites I quoted during our price negoiation. Since I had two cars to trade, one unseen by the dealership, the whole process took several hours as they worked toward a figure I was comfortable with. In looking back, it really took about the same amount of time as it ever has to purchase a new car where a trade in was involved. During the entire process I cannot stress how PLEASED I WAS with the treatment I recieved from EVERYONE at the dealership. They did everything they could to work with me and got me CLOSE to the final amount I was willing to settle for...close is the best I've ever done whenever buying and trading a car...in the final analysis I wound up paying $7 more per month than I had seen as by best deal possible. The buying experience with Nalley is a bit different than other dealerships, and is geared toward total customer satisfaction rather than a salesmans commission. It was the best car buying experience I've ever had and I've bought cars for over 40 years.

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rajansamin
4/1/2011 5:11:34 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Echols

My Review of Nalley Acura :
I bought a Acura TL 2011 from Nalley Acura located at Cobb Parkway. I had amazing experience with them from my internet inquiry till the purchase. They are amazing group of people and truly care about their customers. I was amazed with the trade-in value provided to me for my old car and the value of new Acura TL Tech that I received from them. I will highly recommend them to anyone and will be happy to do biz when I am in the market for car shopping.

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i.green@enroutecnc.com
3/23/2011 11:11:37 AM

Overall Score: 2 Star Rating   1.6  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Briana (Title Clerk), Brain (salesman)

My Review of Nalley Acura :
I contacted this dealer on an advertised 2006 Hyosung GV650 motorcycle that they recieved from a previous customer on a trade. Nalley sales treated me like they could care less about my busines until they realized that I had cash for the out right purchase and was ready to walk. We finally closed the deal a I paid for the bike outright. 3 months later they still will not give me my title. Stating that they had a clerical error with the milage on the paperwork. BS because their title clerk verified the exact milage that was on the od at the time of purchase. I never even took they up on their 'Complimentary Oil change', I don't want they anywhere near my vehicle. STAY AWAY!!! I ALSO PLAN ON PICKETING THEIR ESTABLISHMENT!!

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