My Review Of Nalley Acura :
I went to the Nalley Acura dealership in search of a used Acura MDX and was looking to trade in a used Yukon. I dealt with a very personable salesman, Antonio Gary, and was initially pleased with our dealings. He didn't have any used MDX's that were of interest to me, but he did show me a few other used cars that I was able to test drive. I decided against the other cars and asked him to contact me if he got any other MDX's in inventory. Antonio called me several days later to say that he had just received a 2007 MDX Sport with 50K miles and the sales price was $27,900, so I went in the next day to look at the car and take it for a test drive. Antonio was busy with another customer when I arrived so he asked a co-worker to show me the car. His co-worker showed me the car and emphasized the fact that his dealership had done over a $1000 worth of work to the car in order to get it into condition to be classified as "Acura Certified", which meant the warranty on the car would be extended. He even pointed out that they had put brand new tires on the car. When I looked closely at the tires, I noticed that they were not the Michelin tires that were standard on all the MDX's, but were some unrecognizable, third rate brand (in other words, they were junk). I mentioned that it would cost me an additional $1000 to get 4 Michelin tires put on the car and would need to take that into consideration if I purchased the car. After taking the car for a test drive, I decided I would like to purchase the car, assuming they gave me a decent price for my Yukon. When we sat down to begin negotiations, the salesman brought over his manager, Fred McClure, to do all of the talking. He put down an official worksheet showing the selling price of the MDX minus a discount he would take off of the asking price, minus the trade in allowance for my Yukon, plus tax and an administrative service fee. I looked at the selling price, which said $28,991, NOT the price of $27,900 that Antonio quoted to me over the phone. When I questioned Fred about that, he tried to brush it off as if it didn't matter. I told him that I wanted my husband to take a look at the car before I purchased it, so we made an appointment to come back the next day. When I got home I decided to do some pricing research on 2007 Acura MDX's and I found this exact car on a National Acura website where all Acura dealerships can advertise their inventory. The VIN # on the car matched exactly and it was the same dealership, Nalley Acura on Cobb Pkwy. The only difference was the price......the asking price was $26,991......$2,000 less than the Fred McClure asking price. I called Antonio the next day and told him everything that happened and said that I would never do business with such deceitful and dishonest people. He asked me to speak with Brian Echols, the branch manager, and explain what happened. Speaking with Brian only resulted in hearing more lies from this dealership. First he tried to tell me that they had the car in inventory for such a long time that they decided to lower the price to $26,991 and Fred must not have been aware of that. I told him that Antonio said they "had just gotten the car in" on the day he called me, to which he replied "well, he must not have known that we had it in inventory." Then he tried to tell me that they had just lowered the price the day after I was in the dealership. I told him that was also a lie, because I saw the car on the website the same day of my visit. Every time he opened his mouth, he lied.
Then he tried to convince me to do business with them by saying they "would make it up to me." I told him that I don't do business with liars or cheaters and he could keep his car! My experience with this dealership was the nightmare story that you always hear about and hope never happens to you. Stay away from Nalley Acura!!!
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