Nalley INFINITI Marietta

I was interested in purchasing a JX35 and sent an email to the dealership inquiring about their pricing and received a quick response from Brett with a reasonable price. I scheduled a Sunday test drive and to the dealership inquiring about their pricing and received a quick response from Brett with a reasonable price. I scheduled a Sunday test drive and Brett was at the dealership to meet me, he let me and my wife take the JX for a test drive alone, so that we could really get a feel of the vehicle and focus on the things that were most important to us during the test drive without a salesman's distractions. Overall the whole purchase experience was fairly quick and mostly stress free. More

I brought my wife’s M35 Infiniti for an oil change, tire rotation and balance and transmission service. While the car was there I was told the top radiator hose was leaking. (Strange since the car parks in rotation and balance and transmission service. While the car was there I was told the top radiator hose was leaking. (Strange since the car parks in my garage and I have never seen any antifreeze on the floor, the vehicle never ran hot and the instrument panel never showed low fluid. I did however at the mechanic suggestion replace the hose. They also replaced hose two clamps and added a gallon of antifreeze. I wonder now if the hose clamp could have simply been tightened to stop the leak. That however is not my complaint. My complaint comes from the price and the expenses fee I was charged. My bill totaled $578.46. I decided to call 3 other local Atlanta area Infiniti dealers to get there prices. All 3 dealerships were $100 - $150 cheaper than Nally. I have used Nally Infinity simply because of their location to Dobbins Air Force Base and they have always been friendly. I guess I will start going to Roswell Infiniti for t he cost savings. Being a Military member I cannot afford to give $100.00 away for no good reason. I was also charge 33.60 for environmental waste management – SUP. I’m still trying to figure out what waste came from rotating and balancing my tires. That added $8.99 to my bill. Here is my final complaint, My c ell number has been incorrect every since I have been coming to your service center and I have told them every time, my email address is incorrect and I have told them every time and it is still incorrect on my invoice. Maybe this is so no one can contact me to see how my service was? Just a thought. Greg Haines 770-866-3105 gregory.s.haines.mil@mail.mil More

The service department is TERRIBLE - thats an understatement. I acquired a 2011 G37 convertible, new, from the dealership last year. Two months ago it required some warranty work on the conve understatement. I acquired a 2011 G37 convertible, new, from the dealership last year. Two months ago it required some warranty work on the convertible top – it was not going down correctly. The car had two dents in one of the top panels and required body and paint work. A few days short of a month in your shop, the car received wheel damage, headliner damage, top-seal damage – plus multiple repaints because of color mismatch. The two front, clear, mats were never returned. Now, we had our first good rain since picking the car back up, and the top is leaking in a half-dozen different sports – parked or driving. The headliner has been saturated in multiple spots. This, while entertaining clients for work – the car had to be parked and we had to take another vehicle because everyone was getting wet inside this $57,000 car. This has been an absolute nightmare! Your dealership has offered nothing but excuses – no compensation for my repeated trips to the dealership – or anything. I will again schedule service – let’s see if this takes another month to resolve. At this point, I will NOT return to the dealership for another car purchase or service. More

RUN RUN RUN!!!OVERALL CUSTOMER SERVICE WAS JUST UNEXCEPTABLE. SOLD MY DAUGHTER A $40,000 LEMON AND WON'T ACCEPT RESPONSIBILITY FOR IT. ROMAN SOLD HER THE DIRTY INTERIOR, DIRTY EXTERIOR, BROKEN GR UNEXCEPTABLE. SOLD MY DAUGHTER A $40,000 LEMON AND WON'T ACCEPT RESPONSIBILITY FOR IT. ROMAN SOLD HER THE DIRTY INTERIOR, DIRTY EXTERIOR, BROKEN GRILL, AND A NONPROGRAMMABLE KEY FOB THAT DOESN'T EVEN GO THE CAR. DICKSON BACKS HIM ON THIS. WE'VE TAKEN SEVERAL STEPS IN GETTING THIS RESOLVE WITH THE DEALER, THEY ARE NOT WILLING TO HELP. TODAY SHE TRIED GETTING TAGS FROM THE DMV AND SHE WAS TOLD THE DEALER HASN'T SUBMITTED AND PAPERWORK AS OF YET, AND SHE PAID FOR HER CAR TAX IN FULL IN CASH. SO WE'VE TAKEN MORE SERIOUS STEPS, CONSUMER AFFAIRS, BBB, AND BECAUSE WE ARE MILITARY, JAG. GOOD LUCK IN YOUR EXPERIENCE BECAUSE WE HAVEN'T HAD ANY SINCE WE PURCHASED THE CAR. SO STAY AS FAR AWAY AS YOU CAN!!!! RUN RUN !!!!! More