Nalley Lexus Galleria

I am so very, very pleased regarding my experience in buying a used car at Nalley Lexus Galleria. Shelby Davis provided exemplary guidance, patience, and professional assistance. She deserves to receiv buying a used car at Nalley Lexus Galleria. Shelby Davis provided exemplary guidance, patience, and professional assistance. She deserves to receive recognition for her excellent business demeanor, patience, skills, knowledge, and willingness to "go the extra mile" to ensure that the purchase of my car was successful. On a scale of one to ten for her handling of my purchase, I give her a ten!!! Elizabeth M. Johnson More

I took my car in for a recall repair. My car was driving perfectly. In less than two hours I got a text with approximately $18000 worth of repairs it urgently needed. This included an oil change although perfectly. In less than two hours I got a text with approximately $18000 worth of repairs it urgently needed. This included an oil change although the oil was changed two days prior. I think this is a total scam. Beware if you get a call or letter from Lexus about a recall and they recommend this dealership More

I had been driving Lexus cars since the 1990s in Los Angeles. When I moved to ATLANTA in 2002 I continued to buy Lexus cars and a RX330 which I drove across the country. I finally decided to try a BMW f Angeles. When I moved to ATLANTA in 2002 I continued to buy Lexus cars and a RX330 which I drove across the country. I finally decided to try a BMW for the German driving experience. I did enjoy the car. What I did NOT enjoy was the after service. The attitude of employees, their constant finding of new, expensive things to “fix”, their lack of putting the customer first. Everything negative I heard about BMW came true. After watching the price of gas creep up, I complained to a friend who raved about his LEXUS ES300h……He has driven these cars since they first came out…..and loves his hybrid. Yesterday I went back to NALLEY Lexus and, after texting exactly what I wanted, I met with Jae Calloway. After 4 hours I left a very happy customer. Jae went above and beyond in making the purchase experience painless, even set my phone up with the car’s Bluetooth. . I got a late model fully loaded ES300h……a good price on my BMW trade in…..the financial man was extremely polite and not high pressure…..I ought the only hybrid sedan in their inventory. They sell them as fast as they get them. Having a LEXUS that uses regular gas is truly wonderful. I am happy to be back in the Best brand I have ever dealt with. More

The dealership in a whole was very clean (covid-friendly) and inviting. The staff was very friendly and not overly pushy. My sales rep Clive was excellent And responded to my questions whether through email and inviting. The staff was very friendly and not overly pushy. My sales rep Clive was excellent And responded to my questions whether through email or by phone. More

I purchased a new RX350 2 weeks ago and was delighted to work with Alexis Kellerman. She was knowledgeable and professional as well as fun to work with in providing answers to my many questions. I wanted work with Alexis Kellerman. She was knowledgeable and professional as well as fun to work with in providing answers to my many questions. I wanted many features that were no longer available due to end of year sales but she managed to find a car in another state and have it shipped. Thank you Alexis! Also, I want to commend Nalley Lexus for their outstanding service. I have been dealing exclusively with them since around 2008 and have never had one complaint. Thank you Nalley! No car is any better than it's service department and Nalley cars are outstanding! More

My husband and I purchased our first Lexus a few weeks ago. We had the best experience from start to finish. No pressure , didn't feel rushed . Final price was exactly as negotiated . Calloway was the ago. We had the best experience from start to finish. No pressure , didn't feel rushed . Final price was exactly as negotiated . Calloway was the best salesman we have ever worked with . Thank you Calloway !!! More

After a slightly rocky start with Clive; Winston Peters took the time to provide an answer to my question quickly, I wanted to know "if the previous owner had smoked in the car" and if the car smelled like took the time to provide an answer to my question quickly, I wanted to know "if the previous owner had smoked in the car" and if the car smelled like smoke?. Winston walked out to the car and verified that it did not smell like smoke! Our drive down to Nalley Lexus was going to take over 2 hours - so we didn't want to waste a 4 hour round trip just to find out that the car smelled like smoke. Mary Kidd did an Exemplary job and was Very Professional in her dealings with us. She did not exert any pressure in working with us to wrap up the deal. Stan Gawronski was very knowledgeable and patient while walking us through the finance process. The only issue to speak of - was the low quality wiper blades that the maintenance department put on the car - as the rubber part of the blade on the drivers side did not sit against the windshield very well, leaving about 8 to 10 inches of the wiper blade not resting on the glass. We did not notice the problem until we drove through some rain the day after our purchasing the car. We were able to obtain genuine Honda wiper blades for the car, and they fit perfect. Again, a Big Thank-You to Winston, Mary, and Stan for making a potentially stressful experience a lot easier to go through. More

Juan Hernandez always goes above and beyond in representing “The Lexus Way” Juan is beyond proficient in his capacity and is a true customer advocate. Through his efforts it is easy to tell his go representing “The Lexus Way” Juan is beyond proficient in his capacity and is a true customer advocate. Through his efforts it is easy to tell his goal is engaging in providing required and preventative maintenance for your Lexus, while engaging in customer retention. His experience and welcoming demeanor in through and efficient. It is always evident that Bill Waibel as general manager has been quite successful in making sure the dealership remains consistent in supporting, maintaining and building a larger customer base, while remaining loyal to long term customers. Nalley Lexus Galleria is the only choice when deciding to purchase or service your Lexus. More

We had an amazing experience buying our Lexus from Nalley Lexus. Out sales consultant, Horace, went above and beyond to get us the car we bought. We appreciate everything he did for us. Bill, the GM and Tos Lexus. Out sales consultant, Horace, went above and beyond to get us the car we bought. We appreciate everything he did for us. Bill, the GM and Tos in finance/business were also great to deal with. if you are looking for a Lexus be sure to go to Nalley Lexus and ask for Horace! More