Reason for Visit: Service
I recommend this dealer: No
My Review of Nalley Lexus Smyrna:
Let me start out by saying I tried twice to buy a new IS from this dealership. Each time the price was higher than their competitors, and they low-balled my trade (I know not to expect retail value when trading--they wouldn't even give me average trade-in). I purchased an IS 250 from a different dealer, out of state, and got it for MANY thousanands less than Nalley would sell it. I also got a fair deal for my trade.
Being this is the closest dealership to my house, and they have convenient Sunday service hours, I took it back for the 10k service. $90 for an oil change. Technically they're supposed to check several things such as brake pads, tires, etc. While they charged for this, they didn't do it. Moreover, they charged for labor for a tire rotation (my IS has the larger, sport wheels. The rear tires are larger than the front, so it's impossible to rotate them). The A/C gives a foul smell upon startup, so I asked that the filter be inspected. They told me that wasn't due until the next service--and they didn't do it!
The reception was rude, and when they returned the car, they left a wet, black footprint on the door sill. When we asked that someone clean it off, it was rebuffed with a rude quip and a horrible attitude.
I was so bothered I contacted both Lexus and the dealership's GM, Bill Waibel. When I got a call back, the manager kept asking "What do you want me to do?" While he did apologize, and I considered it genuine, I didn't think it should be my obligation to tell him how to fix the problem. There are other dealers who would love the profit Lexus builds in to its service, and I advise anyone to go elsewhere. For the price paid, I'm sure many Lexus dealers would be happy to have the business.
I should've learned my lesson in the sales department. Now I know! I wouldn't take this much time if I didn't think it was such a big deal. I hope someone reading this will consider the warning.
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